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Yahya Faruqui

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Review of the Starling Bank, Business Account:

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It's not a bank but an app which got banking license.

I have been dealing with Starling Bank for nearly 3 years and in my experience they are not a bank but actually an app which somehow got banking license. Their staff knowledge and policies reflect no understanding of banking. Reviewed on: 18th March 2024

Reply from Starling Bank Hi Yahya, thanks for your email. We are sorry to hear that you did not a positive experience with us, but we can assure you that we are a fully regulated bank, but of course we aim to work in order to improve our features and services. Thanks. Starling Bank. Response date: 20th March 2024

Review of the Starling Bank, Business Account:

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It's not a bank but an app with banking license.

It's not a bank which runs on an app. It's an app which somehow got banking license. I have been dealing with them for nearly 3 years. Their customer service team and policies reflect they don't know basics of banking and internal procedures are highly inefficient. Reviewed on: 14th March 2024

Reply from Starling Bank Hi there, we're sorry to hear about your experience. Please come through live chat in the app, or give us a call on 020 7930 4450, so our team can take a look into this further for you. Team Starling Response date: 20th March 2024

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