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Starling Bank: Business Account reviews

Name: Business Account
Rating: 4.92 (7579 reviews)

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4.89

Based on 7,579 reviews, last reviewed 6th Mar 2025

1100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

Honestly, if I were a regular bank, I'd worry. Honestly, if I were a regular bank, I'd worry. Starling is simply a level better than all of the other banks I am with for business. I won't name them... Read more Reviewed on: 6th March 2025

Latest lowest rating:

2

Good but not great No reasoning for refusing a business account and no way of contacting them Reviewed on: 26th February 2025

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About this product

Starling’s business account is changing the way businesses bank. It’s stacked with powerful money management tools, integrations with useful accounting services, and supported by human customer service agents 24/7. Starling has been named Best Business Account Provider at the British Bank Awards in 2021. If you’re a business account customer, leave a review below.

Starling Bank Business Account reviews (7579)

Review of the Starling Bank, Business Account:

Have relied on the account

Having a Starling Bank account has made banking and running our company a lot easier. Could even be makes it possible. The service is intuitive to use and has done everything I have needed for my company so far with a couple of minor issues which I expect can be addressed when I have time. I have been able to set up and manage first one business account then close the company and it was easy set up another when the articles changed. It has been easy to connect with my accounting package Xero for the Sterling account, however I’m still trying to work out how to connect my U.S. dollar account to Xero as well, it may be an issue with the accounting package. I’ve made use of the international accounts in US dollars for clients in the US although one of them had difficulty getting their bank to understand how to send money to a purely digital account so perhaps some of the traditional US banks need bringing up to speed on digital banking. I like being able to add receipts immediately and rapidly pay suppliers. I seem to have some suppliers who are duplicated in the system so it would be good if this was flagged by the system to prevent duplicates. If the payment and income categories completely matched the business tax categories in the accounts and if I could code the projects /accounts within the app that could be useful although I do have to do it in Xero anyway so it isn’t essential. If I didn’t use Xero then perhaps it would be. Reviewed on: 1st April 2023

Would be great to be able to speak to a human especi...

Would be great to be able to speak to a human especially in the 21st Centuray with multiple free platforms to use, eg, Whats App etc... Reviewed on: 15th April 2024

Very efficient and smooth experience so far

Very efficient and smooth experience so far Reviewed on: 15th April 2024

Great platform - highly recommended

Since helping me to start my business Starling have provided seamless, faultless service. The tech is easy to use and never lets me down. Reviewed on: 15th April 2024

They do everything I need for free and I don’t see h...

They do everything I need for free and I don’t see how to improve it Reviewed on: 15th April 2024

This is a very easy and useful service for me - a c...

This is a very easy and useful service for me - a credit for business banking to small medium enterprises like me. Reviewed on: 15th April 2024

Starling Bank get everything right, or at least when...

Starling Bank get everything right, or at least when they don't they go the extra mile to fix it. Reviewed on: 12th April 2024

Easy to set up and use

Easy to set up and use with useful banking facilities and communication Reviewed on: 12th April 2024

Good in business banking the app is very user friend...

Good in business banking the app is very user friendly mot has tools and guide Reviewed on: 10th April 2024

Reply from Starling Bank Hi Maria, thanks for your review and your feedback! Team Starling Response date: 11th April 2024

Day to day Great but Stuck in New Account HELL!

Our account has been great thus far, but applying to a second account for our new business venture has been nothing short of a horror show, endless questions that as a new business you could absolutely not possibly answer and they want "EXACT" answers how on earth do you provided EXACT answers on future income??, this request for a review frankly came at a very poor time for starling until this experience I would gladly have rated them 5 stars and actively rave about how good the service has been but this debacle has exposed a deep lack of support & understanding of what it takes when it comes to starting new ventures at this current time & we are considering moving all of our accounts 3 Personal accounts, Buisness & this new business as well as us no longer gleefully recommending the bank to everyone as we have since we've used it... Dear starling do better.. do MUCH better.... Reviewed on: 10th April 2024

Reply from Starling Bank Hi Luke, we're sorry to hear about your experience with us. As a regulated bank we do require documentation in order to open business accounts. This is so we can understand the nature of your business better. If you're unable to provide specific information we're asking for, you can give us a call on 020 7930 4450, so our team can look into alternatives for you. If you're unhappy with our service, please take a look here on how to make a complaint - https://www.starlingbank.com/how-to-complain/. Team Starling Response date: 11th April 2024

I closed my account after no help from customer serv...

I closed my account after no help from customer service. Had account for years. Account is okay, service is poor. Reviewed on: 9th April 2024

Reply from Starling Bank Hi there, we're sorry to hear about your experience. This isn't the level of service we aim for. We'd like to understand this a bit better, so please take a look here on how to make a complaint https://www.starlingbank.com/how-to-complain/. Team Starling Response date: 11th April 2024

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