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Starling Bank: Kite Childrens Account reviews

Name: Kite Childrens Account
Rating: 4.94 (3120 reviews)

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4.93

Based on 3,120 reviews, last reviewed 26th Feb 2025

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

Excellent customer service. Excellent customer service. Excellent protection on childrens accounts, and debit and savings accounts. Reviewed on: 26th February 2025

Latest lowest rating:

1

Software not working properly In spite of several calls to Customer Service, both my children's accounts are still not up and running properly which has wasted an enormous amount o... Read more Reviewed on: 25th April 2024

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About this product

Financial literacy starts from an early age, which is why Starling offers its childrens Kite card from the age of 6 to 16. Complete with a Kite debit card, dedicated app, and integration with an adult account, children can get spending savvy while adults set personalised safety controls. If you and your child have a Kite account, share your experiences below and leave a review.

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Starling Bank Kite Childrens Account reviews (14)

Kite features disappointing compared to adult app

Great features for adult and 16+ accounts. Presumed my 14 year old’s kite app would enable him to have spaces too so he can save for different things but unfortunately I can’t see that feature so will need to look elsewhere. Reviewed on: 19th February 2025

Reply from Starling Bank Hi there, thanks for your review. We appreciate having spaces on the Kite app would be really helpful for them to organise their funds. We'll certainly get this raised with our product team. Feedback like this helps us improve our products and our accounts. Team Starling Response date: 24th February 2025

Generally good. Shame kit does not work on Google pay.

Really good Shame kit does not work on Google pay. Or allow a euro account as part. The exchange rate is difficult to explain to kids. Reviewed on: 12th April 2024

Reply from Starling Bank Hi John, thanks for your review. We are aware of this, and we will share any future update through our social channels. Team Starling. Response date: 24th April 2024

Unpredictable

I have found the kite account unpredictable. Many times my daughter has been out with friends and her card has been declined it then says to enter PIN which she does -the transaction is still declined. The adult account never has this issue. We are now trying to upgrade to adult account but not enough information online to make this smooth transition. Reviewed on: 12th April 2024

Reply from Starling Bank Hi Heather, we're sorry to hear this. Please take a look here for where Kite cards are accepted - https://help.starlingbank.com/personal/topics/starling-kite/where-is-the-kite-card-accepted/. If your child is over 18 years old, they can have a standard current account, if they are aged 16-17 they are able to open a Teen account, otherwise they will only be eligible for the Kite card. You can't convert the Kite card into another account, and the account holder must make a new application themselves. If you have any further questions, please call us on 020 7930 4450. Team Starling Response date: 25th April 2024

I set up 2 kite accounts as i am a foster parent and...

I set up 2 kite accounts as i am a foster parent and it can be difficult to get paperwork for the children but i then changed phones and have been unable to set up Starling bank on the replacement phone. Reviewed on: 12th April 2024

Does not support Apple / Google / Android Pay

Fine for in-person transactions if your child has their card with them. But without support for on-phone payments, I cannot recommend. Reviewed on: 12th April 2024

Reply from Starling Bank Hi Stephen, thanks for your review. We'll share this as feedback with our Kite team for you. Team Starling Response date: 25th April 2024

Very good customer experience, the app very easy to...

Very good customer experience, the app very easy to use Reviewed on: 12th April 2024

Dissaponted

Mainly im very impressed but you have let your self's down , back in October I opened a Kite space for both my kids , & was unable to connect kids kite space to there app - I spoke to you a few time & was told at the begging of the year you would have a better easier system in the new year - well its now March & I'm still waiting & my kids are still waiting to be able to view there accounts on there mobile - so sorry but until that is sorted i'm unable to recommend starling to any-one Reviewed on: 13th March 2024

Reply from Starling Bank Hi Simon, thanks for your review. We are aware that this is something that our customers have been asking for some time, and we understand your disappointment. What we can say is that we will share every update through our social media channels and on our website. Thanks again. Team Starling. Response date: 20th March 2024

Too slow to verify new beneficiaries

Had a recent experience where it took to long to verify a new beneficiary; had to revert and pay via a competitors bank Reviewed on: 13th March 2024

Reply from Starling Bank Hi Sean, thanks for your review. We are sorry to hear that you had a negative experience with us on this front , and we will make sure to share your feedback with our team. Team Starling, Response date: 20th March 2024

Good service, child always asking for balance detail...

Good service, child always asking for balance details, so would be good to enable app access for tkids. Reviewed on: 13th March 2024

Reply from Starling Bank Hi Stephen, thanks for your review. It's great to hear the Kite account is working for you! Download and launch the Starling app. Tap 'Set up a Kite app' after progressing past the first screen. Follow the on-screen instructions. Feel free to message us from your app, if you need help with this. Thanks again, Team Starling. Response date: 20th March 2024

Decent basic account for kids

Brilliant account for kids. The only problem is that it is linked to a parents account and not a stand alone account with monitoring. I think £4.00 monthly charge is a little excessive but on the whole not a bad account and superb app. Reviewed on: 16th March 2023

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