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Heather C

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Review of the Starling Bank, Kite Childrens Account:

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Unpredictable

I have found the kite account unpredictable. Many times my daughter has been out with friends and her card has been declined it then says to enter PIN which she does -the transaction is still declined. The adult account never has this issue. We are now trying to upgrade to adult account but not enough information online to make this smooth transition. Reviewed on: 12th April 2024

Reply from Starling Bank Hi Heather, we're sorry to hear this. Please take a look here for where Kite cards are accepted - https://help.starlingbank.com/personal/topics/starling-kite/where-is-the-kite-card-accepted/. If your child is over 18 years old, they can have a standard current account, if they are aged 16-17 they are able to open a Teen account, otherwise they will only be eligible for the Kite card. You can't convert the Kite card into another account, and the account holder must make a new application themselves. If you have any further questions, please call us on 020 7930 4450. Team Starling Response date: 25th April 2024

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