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Starling Bank: Current Account reviews

Name: Current Account
Rating: 4.95 (27280 reviews)

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4.94

Based on 27,280 reviews, last reviewed 13th Jan 2025

50% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Decent App however very little features Decent App however very little features especially now that the interest payments in the current account are going thinking about switching to another... Read more Reviewed on: 2nd December 2024

Latest lowest rating:

1

Poor customer service Closed my account for no apparent reason Reviewed on: 13th January 2025

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About this product

Starling Bank offer a current account that allows you to track your spending across 56 categories.

You can manage your current account through Starling Bank’s award-winning app. Current accounts include the option to set up Saving Spaces which are like virtual change jars within your account.

Starling Bank current account reviews help you find out what it’s like to be a customer. If you’ve used Starling Bank before, you can also leave a review and share your experience.

Starling Bank Current Account reviews (27280)

Review of the Starling Bank, Current Account:

Once great now terrible

I was really pleased with starting bank but since they will remove interest payments from their current account next year it's now no different from any other bank account. The spaces were super helpful but now you won't earn interest they might be helpful for in month spending but not saving. You can have a single easy saver but you'd need to lump savings together. As I understand it, the kite account also won't earn interest so again less attractive for a kids account as one of the key lessons or to encourage them to save and earn interest. The app is fine - some bits I don't get on with eg not having a running balance summary (it's just the transactions and a current balance) but it was liveable. With the changes it's made a great bank account option now defunct. Reviewed on: 22nd December 2024

Reply from Starling Bank We’re sorry if the changes to the interest rate have affected you, and we understand it must be frustrating. We can’t comment on other banks, only our own products and services. We offer award winning accounts, with 24/7 UK-based customer service, and industry leading app security. We're always working hard to improve our customer experience. So we've shared your feedback about the running balance with our team. We hope you decide to stay with us. Team Starling Response date: 29th December 2024

Overall better features and notifications about acco...

Overall better features and notifications about accounts and lots of options to help customise perfect profile and layout, easy to read and locate information etc, bright, colourful, easy to manage various activities Reviewed on: 22nd April 2024

The app is the best there is...

Layout and functionality of the app is the best there is in banking apps; practical, user friendly and aesthetic. I would like a search feature where it can tell me how much I've spent / income in from specific vendors however this doesn't impact my day to day use of the app, a little add luxury. Reviewed on: 22nd April 2024

Excellent customer service with seamless safe banking

Really love the features that Starling offer, especially Spaces as it makes it so much easier to manage my money. Plus a savings account interest rate better than my previous bank. I also love how user friendly the app is and it's very visually pleasing. I've spoken to customer services via the chat on a few occasions since I became a customer and staff have been incredibly helpful and friendly. I regularly rave about Starling to my friends and will continue to recommend them in the future. Reviewed on: 22nd April 2024

Reply from Starling Bank Thanks for your positive review Kayte! We're happy to hear you're enjoying features such as Spaces and Fixed Rate Savers account. Sounds like saving is going well. We're glad our team could help out when you needed it. Thanks for recommending us! Team Starling Response date: 22nd April 2024

The way to bank

I find starling bank very easy to use and their notifications very helpful Reviewed on: 21st April 2024

It is a good way for saving.

It is a good way for saving. I find this bank has helped me a lot. They have very good communication and are always aware when there’s an issue, and very quick upon fixing the problem. When accessing the app it’s very quick and efficient. I’ve had starling for over a year and will continue using it. i’ve recommended this app to many people as it’s helped me a lot with saving, etc. Reviewed on: 21st April 2024

Reply from Starling Bank We're happy to know our services have helped you to save. Being in the know about your finances is key! Always here if you need us Julia. Team Starling Response date: 22nd April 2024

Fantastic banking serves, simple interface and easy...

Fantastic banking serves, simple interface and easy to use. Service offerings for families is great and availability has been 100%. Reviewed on: 21st April 2024

Excellent account, app is very user friendly

Excellent account, app is very user friendly Reviewed on: 20th April 2024

Easy to use and query's responded to quickly

Easy to use and query's responded to quickly Reviewed on: 20th April 2024

Innovative approach to Banking

Easy to set up. Seamless transmission to Starling. Nothing complicated so far. Fine philosophy for a bank without pages and pages of small print. The app is a sheer delight to use with transfers made in a timely fashion. Looking forward to being with this bank for a long time. The development of this bank must have been well thought out as it ticks all the boxes so far. Reviewed on: 20th April 2024

Reply from Starling Bank Hi Alan, We really appreciate your feedback. We're so happy your switch to us went seamlessly and that you're having such a good banking experience with us. Our customers are our top priority, and we work hard to ensure that we're offering the best money management experience in an easy and stress-free way. Thanks for taking the time to share your experience, Team Starling. Response date: 20th April 2024

Banking from the customers' point of view

Starling bank has helped me manage my money through the app which is so user friendly and the spaces. I can keep track of my spending in real-time and see a breakdown of where I'm spending. Security is excellent and I can transfer money quickly, update direct debits, and see my balance in an instant. Starling bank really think about banking from the customer's point of view. Reviewed on: 20th April 2024

Reply from Starling Bank Hi Susie, Thanks so much for the fantastic feedback. We're glad to know that you're having such a good experience with us and that you're better managing your money with our amazing features, such as Spaces and Spending Insights. We work hard to provide the best customer experience and to make our customers feel more in control of their money! Thanks again, Team Starling. Response date: 20th April 2024

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