I took out a policy July 2025 Staysure works umbrella companies of Davies Group. Please please don't buy your travel insurance with this company. They... I took out a policy July 2025 Staysure works umbrella companies of Davies Group. Please please don't buy your travel insurance with this company. They don't pay out leaving you with medical bills to pay at the end of day. Fast forward to Feb 26 still no payment from them. Openly admitting it in an email to me. I have contacted my local Mp Ed Davey. Read more Read less

We took out holiday policy with Staysure on 18/9/25;confirmation date but had unexpected eye problem which affected my driving ability and as we were going... We took out holiday policy with Staysure on 18/9/25;confirmation date but had unexpected eye problem which affected my driving ability and as we were going in ferry to Guernsey and driving decided to cancel so I could do the bnecessary tests,I am 84 my wife 78, we cancelled the trip by email and had reply on 23/09/25 well within the 14 day cooling off period ,rely said they were working on it and Cancellation response,they did say it could take 3/5 days.but sometimes quicker. .no further replies except ads etc and if we wanted to amend cover and we replied the policy was cancelled..the money was taken as we had expected but on Monday arrived the travel documents by mail and we began to smell a rat.called various numbers and given the run around and by then getting anxious and emailed customer help and eventually staysure customer support with relevant email from them acknowledging our cancellation but they are prevaricating and claiming that we were out of time for cooling off period despite only being the 5th day.they say they will north refund.BEWARE they are dishonourable ,wish we had read more reviews,Do not use them if you do it is at your own risk certainly not theirs Read more Read less

Was unable to get clarification on a medical condition so it was entered as a drug allergy . seemed to be lack of knowledge

I had a fantastic experience with this travel insurance company. The customer service team was incredibly friendly, responsive, and patient in answering all my questions,... I had a fantastic experience with this travel insurance company. The customer service team was incredibly friendly, responsive, and patient in answering all my questions, which gave me real peace of mind before my trip. They explained everything clearly and made the process very easy. On top of that, the price was excellent compared to other providers I looked at, without compromising on coverage. It felt like great value for the protection I received. Overall, I’m very happy with my choice and would definitely recommend them to anyone looking for reliable travel insurance at a fair price Read more Read less

They were very accommodating when dealing with an undiagnosed medical condition and didn't ramp up the price horrifically for pre-existing ones

Reasonable price for a whole year's worth of travel insurance

Competitive prices and a great range of cover to suit all needs. I’ve used Staysure several times over the years and they were my first... Competitive prices and a great range of cover to suit all needs. I’ve used Staysure several times over the years and they were my first choice on booking a weekend away for the end of the month. Read more Read less

I have loved being a long standing staysure customer for over 6 years now. whether ive had a change in medical, change in holiday policy... I have loved being a long standing staysure customer for over 6 years now. whether ive had a change in medical, change in holiday policy for my family, they have always helped achieve the best. Read more Read less

Very disappointing and frustrating. Updated annual travel insurance mid way through as had recent hospital tests for breast lump. Found not to need treatment but... Very disappointing and frustrating. Updated annual travel insurance mid way through as had recent hospital tests for breast lump. Found not to need treatment but required monitoring in 6 months (as is normal). Staysure unable to record this and could only use a drop down box stating further TREATMENT required and charged me another £130 on top of the original £486 paid in December 2024. I emphasised that treatment was NOT required just needed monitoring. VERY disappointed and won't be using again Read more Read less