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Staysure reviews

Staysure Logo
Rated Excellent 4.82/5

Staysure reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 14 days
  • FCA approved and regulated
    FCA approved and regulated
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • On-line application and approval process
    On-line application and approval process
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 3,477 product reviews

Average score of 4.82/5
5 star
89%
4 star
10%
3 star
0%
2 star
0%
1 star
1%
Reviews for Staysure have trended positively over the past 90 days

Latest positive rating

5/5

I had a fantastic experience with this travel insura...

I had a fantastic experience with this travel insurance company. The customer service team was incredibly friendly, responsive, and patient in answering all my questions,... I had a fantastic experience with this travel insurance company. The customer service team was incredibly friendly, responsive, and patient in answering all my questions, which gave me real peace of mind before my trip. They explained everything clearly and made the process very easy. On top of that, the price was excellent compared to other providers I looked at, without compromising on coverage. It felt like great value for the protection I received. Overall, I’m very happy with my choice and would definitely recommend them to anyone looking for reliable travel insurance at a fair price Read more Read less

{"display":"KrassyD","full_name":"KrassyD","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Travel insurance
KrassyD 5th September 2025

Latest negative rating

1/5

Very frustrating

Very disappointing and frustrating. Updated annual travel insurance mid way through as had recent hospital tests for breast lump. Found not to need treatment but... Very disappointing and frustrating. Updated annual travel insurance mid way through as had recent hospital tests for breast lump. Found not to need treatment but required monitoring in 6 months (as is normal). Staysure unable to record this and could only use a drop down box stating further TREATMENT required and charged me another £130 on top of the original £486 paid in December 2024. I emphasised that treatment was NOT required just needed monitoring. VERY disappointed and won't be using again Read more Read less

{"display":"J K","full_name":"J K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Travel insurance
J K 5th August 2025

About Staysure

Staysure is an award-winning travel insurance provider.

With Staysure, you can get a policy that covers pre-existing medical conditions for single trips or annual multi-trips. There’s no upper age limit and you can add optional extras including gadget cover and excess waiver.

Staysure offer travel insurance policies that cover a range of different trips.

Staysure at a glance

Contact details

Phone
0330 822 4155
Email
[email protected]
Main address
Britannia House, 3-5 Rushmills Business Park, Bedford Rd, Northampton NN4 7YB
Social media

Reviews for Staysure

Showing 11 of 3477 company reviews Last reviewed within 14 days

staff friendly, but....

Travel insurance 6th September 2025

Was unable to get clarification on a medical condition so it was entered as a drug allergy . seemed to be lack of knowledge

Rated Average 3/5
Read more product reviews

I had a fantastic experience with this travel insura...

Travel insurance 5th September 2025

I had a fantastic experience with this travel insurance company. The customer service team was incredibly friendly, responsive, and patient in answering all my questions,... I had a fantastic experience with this travel insurance company. The customer service team was incredibly friendly, responsive, and patient in answering all my questions, which gave me real peace of mind before my trip. They explained everything clearly and made the process very easy. On top of that, the price was excellent compared to other providers I looked at, without compromising on coverage. It felt like great value for the protection I received. Overall, I’m very happy with my choice and would definitely recommend them to anyone looking for reliable travel insurance at a fair price Read more Read less

Rated Excellent 5/5
Read more product reviews
  • 5/5

    Good with medical conditions

    They were very accommodating when dealing with an undiagnosed medical condition and didn't ramp up the price horrifically for pre-existing ones

    {"display":"RT","full_name":"RT","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel insurance
    RT 5th September 2025
  • 5/5

    Reasonable price for a whole year's worth of travel...

    Reasonable price for a whole year's worth of travel insurance

  • 5/5

    Competitive prices and cover choice

    Competitive prices and a great range of cover to suit all needs. I’ve used Staysure several times over the years and they were my first... Competitive prices and a great range of cover to suit all needs. I’ve used Staysure several times over the years and they were my first choice on booking a weekend away for the end of the month. Read more Read less

    {"display":"AnneG","full_name":"AnneG","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel insurance
    AnneG 5th September 2025
  • 5/5

    I have loved being a long standing staysure customer...

    I have loved being a long standing staysure customer for over 6 years now. whether ive had a change in medical, change in holiday policy... I have loved being a long standing staysure customer for over 6 years now. whether ive had a change in medical, change in holiday policy for my family, they have always helped achieve the best. Read more Read less

    {"display":"Meg ","full_name":"Meg ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel insurance
    Meg 6th August 2025
  • 1/5

    Very frustrating

    Very disappointing and frustrating. Updated annual travel insurance mid way through as had recent hospital tests for breast lump. Found not to need treatment but... Very disappointing and frustrating. Updated annual travel insurance mid way through as had recent hospital tests for breast lump. Found not to need treatment but required monitoring in 6 months (as is normal). Staysure unable to record this and could only use a drop down box stating further TREATMENT required and charged me another £130 on top of the original £486 paid in December 2024. I emphasised that treatment was NOT required just needed monitoring. VERY disappointed and won't be using again Read more Read less

    {"display":"J K","full_name":"J K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel insurance
    J K 5th August 2025
  • 1/5

    Making a claim is it worth it

    Having read a lot of reviews about Staysure it apears not may of the people have tried to make a claim. I will try to... Having read a lot of reviews about Staysure it apears not may of the people have tried to make a claim. I will try to make this review as short as I can, I know what your thinking, can I be bothered to read this review, I hope you will. Along with my husband we were due to go to Peru in May for a holiday of a lifetime. 3 hrs before we were meant to fly the holiday was cancelled. Being people who live in Spain we had spent money to fly to the UK to start our holiday. Being stranded with nowhere to go I managed to find us a flight home early the next day. Thinking this is no problem as I had Staysure travel insurance, WRONG. The first thing you will find is they use a 3rd party company to process their claims. Which means they can/will only answer some of your questions and Stay sure will answer the rest. After sending off our claim by post as advised by the claims department. 3 weeks later I contacted Staysure, they told me I would have to contact their claims company. 2hr later I got through and they said my claim had yet to be processed. It has now been processed and they will not pay any of my claim as they said it was down to the tour opperator. I explained that the tour opperator had given us a full refund, and what I was claiming for was what I had organised . Having spoken to a lady called Amy she said that she would look into my claim. She has just emailed me back to say they will still not pay out my claim as I had not called them to ask their permission to book my flight home. Well if you have managed to read my review then thank you, I will leave it down to you to see if you will use Staysure. I WILL NEVER USE THEM or recomend them to friends and family. My big worry is what is their emergency service like Read more Read less

    {"display":"Gill S","full_name":"Gill S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel insurance
    Gill S 20th July 2025
  • 5/5

    Made the claim in a Friday, the money was in my acco...

    Made the claim in a Friday, the money was in my account on Wednesday

    {"display":"Mike H","full_name":"Mike H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel insurance
    Mike H 17th July 2025
  • 5/5

    Very competitive premiums with a user-friendly websi...

    Very competitive premiums with a user-friendly website combined with frequent email communications from this provider. We have never made a claim with Staysure, and hopefully... Very competitive premiums with a user-friendly website combined with frequent email communications from this provider. We have never made a claim with Staysure, and hopefully we will not have to, however as with all insurance policies how fair their claims process is would be the definitive test. Read more Read less

  • 5/5

    I was able to arrange a travel insurance policybfor...

    I was able to arrange a travel insurance policybfor myself and my partner easily and quickly online

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