Staysure reviews
Staysure reviews
Review summary
People rate this company as Excellent based on 3,466 product reviews
Latest positive rating
Competitive
Always competitive and are sensible about health conditions
Latest negative rating
Staysure says they don’t cover loss of enjoyment
We used Staysure for a very expensive holiday to Universal Orlando this October. We paid for an annual policy at £700 which covered every eventuality....so... We used Staysure for a very expensive holiday to Universal Orlando this October. We paid for an annual policy at £700 which covered every eventuality....so we thought! The policy invluded my husband's heart problem. A few days before the trip unfortunately I became poorly. I tested positive for Covid, and a visit to the doctors confirmed a severe sinus infection, 1 was prescribed antibiotics and steroids. We called Staysure as I was not fit to travel. We needed to cancel our holiday and needed reassurance that the expensive holiday would be covered. To our surprise they would not commit to helping. They said to us 'cancel the holiday and see what happens' This wasn't good enough as the holiday had taken a long time to save for and it was a holiday of a lifetime! With no firm options o had to travel! I don't know how I managed the flight. I then spent the whole holiday in the hotel room. On my return I sent Staysure proof of my illness and proof of the negative impact the illness had on my holiday. To date they conveniently cannot find my call logs. Our holiday was totally ruined and I had absolutely no help from Staysure. Do not book your travel insurance with them. Their customer survive is excellent when you set up the policy but in your time of need they will not help you. The policy is not worth the paper it is written on. Staysure say they ‘don't cover loss of enjoyment’ - surely if you are claiming on your travel insurance, there most certainly has been a loss of enjoyment as something has gone wrong with your travel arrangements! Read more Read less
About Staysure
Staysure are an insurance brokers specialising in the over 50s. Smart Money People is the place for Staysure reviews. Read and write reviews to help increase trust and transparency in Financial Services.
Staysure at a glance
Reviews for Staysure
Showing 11 of 3466 company reviews
Staysure says they don’t cover loss of enjoyment
We used Staysure for a very expensive holiday to Universal Orlando this October. We paid for an annual policy at £700 which covered every eventuality....so... We used Staysure for a very expensive holiday to Universal Orlando this October. We paid for an annual policy at £700 which covered every eventuality....so we thought! The policy invluded my husband's heart problem. A few days before the trip unfortunately I became poorly. I tested positive for Covid, and a visit to the doctors confirmed a severe sinus infection, 1 was prescribed antibiotics and steroids. We called Staysure as I was not fit to travel. We needed to cancel our holiday and needed reassurance that the expensive holiday would be covered. To our surprise they would not commit to helping. They said to us 'cancel the holiday and see what happens' This wasn't good enough as the holiday had taken a long time to save for and it was a holiday of a lifetime! With no firm options o had to travel! I don't know how I managed the flight. I then spent the whole holiday in the hotel room. On my return I sent Staysure proof of my illness and proof of the negative impact the illness had on my holiday. To date they conveniently cannot find my call logs. Our holiday was totally ruined and I had absolutely no help from Staysure. Do not book your travel insurance with them. Their customer survive is excellent when you set up the policy but in your time of need they will not help you. The policy is not worth the paper it is written on. Staysure say they ‘don't cover loss of enjoyment’ - surely if you are claiming on your travel insurance, there most certainly has been a loss of enjoyment as something has gone wrong with your travel arrangements! Read more Read less
Competitive
Always competitive and are sensible about health conditions
-
5/5
Good response to claim.
Good response to claim. Very good interaction with agent
-
5/5
Great cover for pre-existing medical conditions
I always use Staysure for my annual family travel insurance, my partner has medical conditions and Staysure always has the best price and cover. I... I always use Staysure for my annual family travel insurance, my partner has medical conditions and Staysure always has the best price and cover. I called them to sort my renewal this year and their staff are knowledgeable and friendly, I always highly recommend them to friends and family. Read more Read less
-
5/5
Sail away..
Very competitive rates and cover most ailments.
-
5/5
Intrepid Traveller
I am fit and well and had a Stem Cell Transplant 9 years ago. Staysure was the best quote and I have been with them... I am fit and well and had a Stem Cell Transplant 9 years ago. Staysure was the best quote and I have been with them since then and travelled the world (no claims!). Even got 3 free months post covid Read more Read less
-
5/5
Not disappointed. Very impressed.
Used them for a few years now and never had a bad experience. Very intuitive website that is easy to use and when I needed... Used them for a few years now and never had a bad experience. Very intuitive website that is easy to use and when I needed to call, I got great customer service by very polite and knowledgable people. Read more Read less
-
5/5
Very competitive online holiday insurance site with...
Very competitive online holiday insurance site with varying levels of coverage as required.
-
5/5
Competitive
Competitive and covers what I need
-
5/5
Excellent company, easy, efficient and all informati...
Excellent company, easy, efficient and all information clearly and effectively explained. Highly recommended for travel insurance to ease worry and provide all you need for your travels.
-
4/5
Finterpoint metaphor
Twas good F good , nitty gritty explained well. Christ ! How much more do you want? I thought that the contract made 6 use... Twas good F good , nitty gritty explained well. Christ ! How much more do you want? I thought that the contract made 6 use of iambic pentameters that tended to counterpoint the surrealism of the underlying metaphor Read more Read less
Products from Staysure
Showing all products offered by Staysure
Travel Insurance
by StaysureDo you buy travel insurance before going abroad? There are hundreds of different travel insurance policies on the market, all designed to help you stay protected while travelling...and giving you...
Travel Insurance
by StaysureDo you buy travel insurance before going abroad? There are hundreds of different travel insurance policies on the market, all designed to help you stay protected while travelling...and giving you...
Car Insurance
by StaysureStaysure car insurance reviews on Smart Money People come from drivers like you! You can read these honest Staysure car insurnance reviews to help you decide which car insurance provider...
Car Insurance
by StaysureStaysure car insurance reviews on Smart Money People come from drivers like you! You can read these honest Staysure car insurnance reviews to help you decide which car insurance provider...
Home Insurance
by StaysureStaysure home insurance reviews can tell you how good this product really is. How quickly did you get the policy documents? How well did Staysure handle your home insurance claim?...
Home Insurance
by StaysureStaysure home insurance reviews can tell you how good this product really is. How quickly did you get the policy documents? How well did Staysure handle your home insurance claim?...
We are Smart Money People
Join 2 million active users who make better financial decisions with the power of reviews.
Create an accountProtecting trust by verifying companies and reviewers
The only site that specialises in financial services
Providing everyday people with a voice