Write a review

Tembo: Mortgage Broker reviews

Name: Mortgage Broker
Rating: 4.98 (545 reviews)

View other Tembo products

4.98

Based on 545 reviews, last reviewed 22nd Nov 2024

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

98%

2 star

1 star

Latest highest rating:

5

Very easy to use, great customer experience and look... Very easy to use, great customer experience and looked after all of my concerns Reviewed on: 22nd November 2024

Latest lowest rating:

N/A

This product has not received a review of either 1 or 2 stars.

Read all reviews See your review

About this product

Tembo Mortgage Broker reviews (545)

Review of the Tembo, Mortgage Broker:

Would 10/10 recommend to a friend!

From the moment I met Ruth I knew I would be in safe hands! As someone who knew nothing about mortgages or buying a property, the whole ordeal seemed very daunting however when I met Ruth at the Tembo stand at the London Home Show, she instantly put my mind at ease, answered all my silly questions and broke everything down for me so I could understand exactly what was going on. She responded to my e-mails promptly and never made me feel like I was asking for too much of her time when I asked for last minute calls or advice. I honestly could not have asked for a better mortgage adviser in Ruth. She was a beacon of knowledge, support and laughter throughout the whole thing and made the start of my house buying journey as stress free as possible. I have already recommended Tembo to all my NHS friends as Ruth and the team took such wonderful care of me. Reviewed on: 7th May 2024

Very easy to use, great customer experience and look...

Very easy to use, great customer experience and looked after all of my concerns Reviewed on: 22nd November 2024

Friendly professional service

i had the pleasure of dealing with Geraldine she talked me through the whole process she has responded to questions promptly and given me honest advice i had to go through the process a couple of times due to issues with the property i had chosen but every step of the way Geraldine has been helpful Also had Abbey as my case manager and has been a great support answering questions and offering me advice on the best options its been a pleasure dealing with them and Tembo very professional and with great customer service Reviewed on: 9th May 2024

Great Service

Helena, Abbey, Lauren and Georgina have all been very helpful and communicative throughout the whole process. We encountered a small error in the application but this was sorted promptly once identified. We were given regular updates throughout the process and the team were always thorough and clear when explaining the process. We are very pleased to have received a mortgage offer that works perfectly for our situation and very grateful for the team at Tembo for their assistance in facilitating this! Reviewed on: 23rd April 2024

The team were great from start to finish.

The team were great from start to finish. Showed great tenancity for a not so easy application! Reviewed on: 19th April 2024

I’ve worked with Matt Darby as my Mortgage Adviser o...

I’ve worked with Matt Darby as my Mortgage Adviser over a number of years. This review is based on many applications we have worked on together. Matt is on the ball; his professionalism and attention to detail are unparalleled. Matt’s proactive approach and swift responses ensure that every transaction is smooth and efficient, leading to consistently excellent outcomes. Matt is always available, which is to his huge credit. His expertise and dedication have been instrumental in navigating the complex mortgage landscape with ease. Also, Matt makes everything simple to understand, which takes the stress out of the process. Reviewed on: 19th April 2024

Mortgage Broker Saved Me Money & Provided Great Service

Originally, I was hesitant about using a mortgage broker. However, Georgie and Abbey from Tambo completely changed my mind. They not only found me a significantly cheaper deal than the one I was initially considering at the bank, but their rate check also saved me an additional 0.05% (5 basis points). Their guidance on product fees was invaluable, and their customer service was absolutely outstanding. Just the level of support they provided compared to the bank made it entirely worthwhile. Reviewed on: 17th April 2024

1st class service from start to end

I cannot overate the superb service received from the employees at Tembo that I dealt with. They are knowledgeable about the products on offer and exceedingly efficient in processing applications. They are polite and friendly in their approach and keep you well informed at all times and are always on hand to deal with any questions one may have, with prompt replies. I cannot rate this company highly enough and would not hesitate to recommend their services. Reviewed on: 15th April 2024

As first time buyers I can't fault Tembo.

As first time buyers I can't fault Tembo. Myself and partner both had LISA's with Nude, who were recently acquired by Tembo. From start to finish the service in getting a mortgage offer has been supportive, highly communicative and smooth sailing. Jack & Rebecca were timely and always generous with time and patience whilst we asked a long list of questions as we learn't more about the home buying process. Jack even offered to take a look through property listing for us to help identify any risk areas we may not have spotted ourself such as lease lengths etc. Reviewed on: 15th April 2024

Amazing Staff and Support

Two unexperienced first time buyers lost in the sea of confusion rescued by Dom and Chelsea! They found us the best mortgage, the best rate and they were with us every step of the way, offering support and guidance- even on other house buying related issues. We would definitely recommend them to anyone looking for a mortgage and we will definitely use them again when the time comes! Reviewed on: 15th April 2024

Our experience with Tembo was faultless!

Our experience with Tembo was faultless! We honestly could not have asked for more and would gladly recommend Tembo to our friends and family. The service from Grace and Chelsea was informative, thorough and fantastic value for money. From our perspective, this resulted in a very smooth remortgage. Reviewed on: 15th April 2024

Do you have a different Tembo product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

There's still more to see!

Tembo has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub