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thinkmoney: Current Account reviews

Name: Current Account
Rating: 2.87 (70 reviews)

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2.57

Based on 70 reviews, last reviewed 6th Mar 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

39%

45%

Latest highest rating:

5

ThinkMoney is the best. Love ThinkMoney has truly helped me budget and takes all the stress out of manaing bills, Reviewed on: 6th March 2025

Latest lowest rating:

1

Think money have blocked my account for 7 weeks ago... Think money have blocked my account for 7 weeks ago and holding my money. They cannot tell me when my money will be released. Customer service agents ... Read more Reviewed on: 15th June 2024

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About this product

thinkmoney offer three different types of personal current accounts.

The Everyday account is fee free, the Smart and SmartPlus accounts have a monthy fee in return for more features. The SmartBudget feature helps you monitor and manage your money so you stay on track for your financial goals.

thinkmoney current account reviews help you find out what it’s really like to be a customer. If you’ve used thinkmoney before, you can also leave a review and sh...

thinkmoney Current Account reviews (70)

Review of the thinkmoney, Current Account:

All banking should be like this.

I've been with thinkmoney since around 2006 and i wouldn't change banks. I don't understand why ALL banks aren't like this. So easy to manage your money with the budgeting tool and split. It means i never overspend, and with no overdraft facility, i never get into debt either. Really easy to use app, and all their staff are based in the UK. I would never go back to banking with any of the usual suspects. Reviewed on: 23rd February 2024

ThinkMoney is the best.

Love ThinkMoney has truly helped me budget and takes all the stress out of manaing bills, Reviewed on: 6th March 2025

Think money have blocked my account for 7 weeks ago...

Think money have blocked my account for 7 weeks ago and holding my money. They cannot tell me when my money will be released. Customer service agents are useless and when you call them they say no update. Reviewed on: 15th June 2024

My account has kept my £7000 and will not tell me wh...

My account has kept my £7000 and will not tell me when I will receive this. I have received a letter from them stating my account will be closed within 7 days and a cheque will be sent out. Two months later the account is still not closed and no cheque issued. Reviewed on: 10th June 2024

Always helpful as breaks down monthly incoming and o...

Always helpful as breaks down monthly incoming and outgoings and information is easy and simple to understand which helps you keep on top of your bills Reviewed on: 7th April 2024

I was locked out of my account for over a month afte...

I was locked out of my account for over a month after 13 years been a customer phone lines and emails are impossible over 2000 people affected ps all affected please get in touch at broady@post.com as looking at going to media ie watchdog ect Reviewed on: 19th January 2024

Shocking bank rob your money

Absolutely shocking bank won't let me withdraw money witch is child benefits 6 year old son will be of school now because I can't get is pack lunch stuff im taking u to the papers and citizens advice your banks a scam dont use them they rob u for 15 pound a month to use the bank i cant get money out of worse bank ever Reviewed on: 12th December 2023

Disgusting service

My partner was sent correspondence in respect of the new App and a new card. I did not receive any correspondence from TM. When the new App went live card was stopped and I could not access my money. Neither could I log into the new app as it did not recognise my details. The details to log in where my date of birth, my account number and email all of which I know and relate to me. My partner has had no correspondence about authorising me accessing our joint account on the app.... Reviewed on: 10th December 2023

Not fit for purpose

New app is not fit for purpose. Budgeting is wrong. Account stating shortfalls when there is money in the spend account that would previously have automatically been moved to bills. New bills are not automatically set up as they said and have no option to add it as a bill so it is budgeted for unless I want to pay it by standing order! Absolutely shocking. Can’t get through on the phone. Emailed and they responded 5 days later without resolving the issues at all! I think I will... Reviewed on: 8th December 2023

Absolutely disgusting!!

New app? Pathetic!! Been trying to get through to customer service from the 20th of November … 1 hr 50 … 2 hours even 3 and a half hours and still no luck to speak to someone regarding my account. I can’t access any services this company advertises!!! I have had to borrow of people to survive! I can tap my card but cannot withdraw from a cash machine or view my availability. I emailed them and got a response to phone the following contact number … it’s not like I have been tryin... Reviewed on: 27th November 2023

New App

The new app is terrible I spent over 2hrs on hold Wednesday yesterday they never answered I had to go to work I am on the phone now to them now and have been for 2hrs 30mins the new app is not working on my phone hasn't worked since the New App was launched last Friday why change to a new app when the old one worked just fine and who is going to pay for all the customers phone bills as being on the phone costs money Think Money should have had a free phone number set up for th... Reviewed on: 24th November 2023

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