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thinkmoney Personal Account Reviews

Ratings based on 27 reviews Last review 4 months ago

thinkmoney Personal Account reviews at Smart Money People can help you to find out what life as a thinkmoney Personal Account customer is really like. Write your reviews with us, and together we can increase trust and transparency in financial services.

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Your Personal Account Reviews (27)

12th January 2020

Highly recommend

Very happy with the service and amount of protection given to you as a customer it's easy to use it splits your bill money up from your spending money which is a great help and with it's easy app your bank is only one click away!

8th August 2019

Avoid at all costs

I have been with this bank for about eight years. Normally okay, but when it goes wrong it goes really wrong. Try having your card declined in cash machines and retailers randomly late at night, stranded in the middle of a city centre with no cash for...

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I have been with this bank for about eight years. Normally okay, but when it goes wrong it goes really wrong. Try having your card declined in cash machines and retailers randomly late at night, stranded in the middle of a city centre with no cash for the bus home. You check your online banking and there's money in there... YOUR money... Yes YOUR money that you have been denied access to. You can't call anyone to rectify this error until the next morning when they're phone lines are open. Sometines you get a text telling you that your card has been blocked. Eventually when you can speak to a human they tell you there is no block on the card and the fault is with a retailer you tried to buy something from. Miraculously your card works again... For about 24 hours, then, you guessed it, same thing. I have had my last bad experience with this so called bank. Will be closing my account and banking elsewhere from now on. An absolute joke. Also considering you pay them a management fee every month it just adds insult to injury. Think Money where you can sometimes get access to your money. Do one.

6th June 2019

Avoid

Have been with this bank for 6 years, never use to be a problem apart form the ridiculous call wait when you want to speak to some. The last six months have been awful, £17.50 to be paid each month for them to organise your finances????? I called on ...

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Have been with this bank for 6 years, never use to be a problem apart form the ridiculous call wait when you want to speak to some. The last six months have been awful, £17.50 to be paid each month for them to organise your finances????? I called on the 30/5/19 and to speak to them about my budgeting to get through to someone that clearly had no clue. Inexperience staff that rely on a computer system!!! Went to London on the 31/5 after being paid and checked my app to make sure all of my bill money that was needed had been held correctly. Went shopping, reassured that all my bills were being paid as I was paying for this service" Woke up on Saturday with no money left as they hadn't accounted for my bills properly!!! Why am I paying £17.50 a month???? Raised a complaint to be told I would hear in three days... still waiting. Rang up customer service to be spoken to like an idiot by a rude, uneducated girl that had no customer service skills and only way of communicating was grunting down the phone saying she couldn't put me through to complaints but I still had to pay my management fee, avoid like the plague. My 6 year old daughter could do a better job!

16th April 2019

Thinkmoney

A great account that takes away the worry of budgeting your monthly expenses, by not putting aside and not allowing you to spend your any total outgoings, leaving you the freedom to use the rest for whatever you need to, worry free. The accompanying...

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A great account that takes away the worry of budgeting your monthly expenses, by not putting aside and not allowing you to spend your any total outgoings, leaving you the freedom to use the rest for whatever you need to, worry free. The accompanying mobile app is also great and easy to use!

6th November 2018

Great Account

A fantastic account that sets aside your monthly payments so you never touch them, that has no default overdraft, meaning you never overspend. The accompanying app is also very handy and easy to use for checking your balance and making one-off payments.

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A fantastic account that sets aside your monthly payments so you never touch them, that has no default overdraft, meaning you never overspend. The accompanying app is also very handy and easy to use for checking your balance and making one-off payments.

11th February 2018

Definitely Room for Improvement

Think Money are a good bank for people like me who are useless with money and need it budgeting for them but their online services are shocking a lot of people including myself have been left frustrated when they constantly have problems with updating...

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Think Money are a good bank for people like me who are useless with money and need it budgeting for them but their online services are shocking a lot of people including myself have been left frustrated when they constantly have problems with updating their system and you cannot check your funds or pay bills which can lead to embarrassment when you are trying to complete a transaction in a shop. It is especially annoying when you pay for them to provide a service each month and you cannot get access to your account

15th November 2017

Excellent all round

Think money is easy to use, manage and have total control of your outgoings brilliant customer service with great products offered to its customers and new and improved services take place on a regular basis to stay on top with other UK banks