Smart Money People Logo

thinkmoney: Personal Account reviews

2.86
Based on 66 reviews, last reviewed 23rd Feb 2024
100% increase in 5 star reviews
in the past 90 days
83% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
38%
See only 4 star reviews
8%
See only 3 star reviews
3%
See only 2 star reviews
6%
See only 1 star reviews
45%

Latest highest rating:

5

All banking should be like this. I've been with thinkmoney since around 2006 and i wouldn't change banks. I don't understand why ALL banks aren't like this. So easy to manage your mon... Read more Reviewed on: 23rd February 2024
Vickey Tree's avatar
Vickey Tree

Latest lowest rating:

1

I was locked out of my account for over a month afte... I was locked out of my account for over a month after 13 years been a customer phone lines and emails are impossible over 2000 people affected ps all ... Read more Reviewed on: 19th January 2024

About the Personal Account

thinkmoney Personal Account reviews at Smart Money People can help you to find out what life as a thinkmoney Personal Account customer is really like. Write your reviews with us, and together we can increase trust and transparency in financial services.

Review thinkmoney: Personal Account now

Help others make smarter decisions by sharing your own experience. Write a review

thinkmoney Personal Account reviews (66)

All banking should be like this.

5
I've been with thinkmoney since around 2006 and i wouldn't change banks. I don't understand why ALL banks aren't like this. So easy to manage your money with the budgeting tool and split. It means i never overspend, and with no overdraft facility, i never get into debt either. Really easy to use app, and all their staff are based in the UK. I would never go back to banking with any of the usual suspects. Reviewed on: 23rd February 2024
Vickey Tree's avatar
Vickey Tree

I was locked out of my account for over a month afte...

1
I was locked out of my account for over a month after 13 years been a customer phone lines and emails are impossible over 2000 people affected ps all affected please get in touch at [email protected] as looking at going to media ie watchdog ect Reviewed on: 19th January 2024

Shocking bank rob your money

1
Absolutely shocking bank won't let me withdraw money witch is child benefits 6 year old son will be of school now because I can't get is pack lunch stuff im taking u to the papers and citizens advice your banks a scam dont use them they rob u for 15 pound a month to use the bank i cant get money out of worse bank ever Reviewed on: 12th December 2023

Disgusting service

1
My partner was sent correspondence in respect of the new App and a new card. I did not receive any correspondence from TM. When the new App went live card was stopped and I could not access my money. Neither could I log into the new app as it did not recognise my details. The details to log in where my date of birth, my account number and email all of which I know and relate to me. My partner has had no correspondence about authorising me accessing our joint account on the app. Furthermore I would question why that would be the case given that it is a preexisting account that we both had access to via the old app. Neither could I get through to TM it took my around 6 days. I was the assured that a card would be sent out in the next 5 to 10 days. When I advised that this was not acceptable given that I work away and need access to my money I was told that it would be sent out that night. I am still waiting for said card. In the conversation the person was apologetic and a discussion was had about an investigation and potential compensation. TM has sent another card that arrived this Thursday the card is in my partners name, she already has a new card. After multiple calls and emails asking in fact begging for a call back as your phone lines are impossible at best the of times, I finally got an email response saying our card change is not normally like this and we have a high volume of calls. Given that we pay for a monthy fee for the pleasure of an accout with TM. I do not feel that i should have to chase TM. I do not accept the fact that you were receiving a high volume of calls or problem with the new app as a reason for me not been able to access my own money in my account. I am disappointed beyond belief with the service I have received. Due to incompetence I have had to use my credit card whilst working away, occurring intrest. You keep asking for more details in your response. I am not sure what more you require given the lack of correspondence. Reviewed on: 10th December 2023

Do you have a different thinkmoney product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review
Are you a business? Get insights, reply to reviews, invite customers and understand their needs

There's still more to see!

thinkmoney has a range of products available. Check the ratings of each product to find the right one for you. View all products