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Tide: Business Banking reviews

Name: Business Banking
Rating: 4.8 (5676 reviews)

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4.77

Based on 5,676 reviews, last reviewed 17th Dec 2024

No new 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Very good At the moment no problem, not expensive for fees Reviewed on: 28th May 2024

Latest lowest rating:

1

We have operated a Tide Ltd Company account for over... We have operated a Tide Ltd Company account for over 2 years, today without any prior notice or giving a reason they closed our account, one week befo... Read more Reviewed on: 17th December 2024

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About this product

Want to read Tide Business Banking reviews from small business owners like you? Read them here on Smart Money People, where our community of reviewers share their experiences on things like charges on the account, availability of capital and customer service, and anything else to do with this innovative business banking account. Already used Tide's business banking account? Please post a quick review yourself, and help out other small business owners who are looking to decide if this is the right solution for their needs!

Tide Business Banking reviews (5676)

Review of the Tide, Business Banking:

The best!

I have two business accounts with Tide and have recommended several friends and family with businesses (and took advantage of the £50 referral bonus!) any issues I’ve had at all with Tide are resolved quickly and effectively with their chat app, they’re also extremely helpful on the phone. My last experience with them was upgrading my account to benefit from the change in fees and cash back, the customer service agent was brilliant and thorough explaining all the options so I was able to make a decision. I’d never hesitate to recommend Tide. Reviewed on: 10th April 2023

Very good

At the moment no problem, not expensive for fees Reviewed on: 28th May 2024

Tide have deactivated my account

Tide have deactivated my account without reason or warning, with hundreds of thousands of pounds in it. I've had to get a lawyer involved (at an additional cost). Stay away from Tide unless you want to lose all your money. Reviewed on: 7th May 2024

THIS IS THE SECOND TIME TIDE HAS CLOSED MY ACCOUNT F...

THIS IS THE SECOND TIME TIDE HAS CLOSED MY ACCOUNT FOR ABSOLUTLY NOTHING, I HAVE SUPPLIERS THAT NEED PAYING AND ALSO STAFF WAGES. THIS IS CRITICAL WHEN BUISNESS BANKING, this company does not understand that they are no help in the chats and even less help oink email or phone. one day internet banking will be sufficient however at this point in time I regret my decision to use tide all together, my advice for people that are going to give tide a go, just don't do your research more than i did and don't take the risk of ''its only a few bad reviews'' if this happens to you you'll also have 6 staff members asking why they haven't been payed for the month and all walk out of work for something tide has done, time will tell but this has destroyed my business. bank has now been closed for over 6 days. no incoming or outgoing money can be got from the account. Reviewed on: 4th April 2024

Good low cost option for small business.

Good low cost option for small business. Easy to use and reporting functionality useful. Reviewed on: 2nd April 2024

Very Realiable and Safely.

Very Realiable and Safely. Easy to use. Reviewed on: 12th March 2024

DO NOT USE TIDE BANK

Tide have unlinked my bank account from my app and I have no way of logging in. My bank acc has a healthy positive balance and I can't access it. Their chat is overloaded (which you can only access through app) and emails are not being responded to. Reviewed on: 11th March 2024

This is the worst bank ever.

This is the worst bank ever. We are a small buisness and opened an account a year ago. We work on a contractual basis so as and when we get a client we can deliver our services to. After a year of building our network and word of mouth, we secured our first client and got paid! Excited to get things moving and using the money to get us on visible platforms , we attempted to transfer the funds to one of the named directors of the company.( which they are aware of as I had to list the directors to open the acount) so questioning who the person was when I had to provide proof before opening the account is wild. That will be the beginning of our nightmare, payment was blocked and card suspended. It’s been 2 weeks going back and forth with what appears to be an automated ineffective and scripted customer service. Asking repeated questions of the same things. Asking for proof of transactions , frequency of use with tide (like you can’t see that from your backend), and even to the extent of showing chat conversations with clients ?!!!! I have never , in my 29 years on earth known a bank to ask for chats especially when I haven’t committed or crime or in an investigation. There is absolutely no reason for intrusive , interrogating questions on transactions that small. Claiming they are asking to abide my FCA guidelines. Top banks HSBC BARCLAYS NATIONWIDE , don’t go to those lengths to be intrusive to their customers transactions especially when we’ve given them no reason to. I’ve provided proof of registration , service agreements and invoices. Now they are asking for chats ??? It’s like they are stalling and not trying to fix the situation but making you go round in circles. I have reported the case to FCA. At this junction my business is beginning to suffer and so is my mental wellbeing all in the name of claiming my legitimate money. IF YOU LOVE YOURSELF, STAY AWAY FROM THIS BANK. Reviewed on: 8th March 2024

Left me and children hungry and business closed

I am a small business owner and mother to 7 children, tide has paused my account for no reason, will not call me, the replies by the chat are copy and pasted scripts. Made a complaint which was upheld however still waiting for them to unpause my account. They have left me and my young children without access to money and unable to trade. Very very poor service! Party mascot hire ltd Reviewed on: 5th March 2024

Very easy to setup and activate.

Very easy to setup and activate. Very pleased with service. Going to try their card payment terminal next. Reviewed on: 21st February 2024

Terrible customer service and froze account with no...

Terrible customer service and froze account with no access to funds Reviewed on: 1st February 2024

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