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United Trust Bank: Personal Savings reviews

Name: Personal Savings
Rating: 4.71 (45 reviews)

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4.78

Based on 45 reviews, last reviewed 19th Mar 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

2 star

Latest highest rating:

5

I cannot praise them enough. I cannot praise them enough. I called today in fact to check on the changes to ISA arrangements for the new tax year. Call was answered in less than 3... Read more Reviewed on: 19th March 2024

Latest lowest rating:

1

Straight forward and excellent service. Straight forward and excellent service. Interest rates very competitive. Reviewed on: 12th February 2024

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United Trust Bank Personal Savings reviews (45)

Review of the United Trust Bank, Personal Savings:

I cannot praise them enough.

I cannot praise them enough. I called today in fact to check on the changes to ISA arrangements for the new tax year. Call was answered in less than 30 seconds, I was given immediate, precise and clear guidance on my options for multiple accounts from this April. Staff member friendly, knowledgeable and she was immediately able to help. Calls are always answered from company staff in this country, with no need for being placed on hold. I already have 3 bonds with them at present, it would be difficult to beat them on interest rate. Reviewed on: 19th March 2024

UTB is a winner all round

United Trust Bank has provided me with bonds that are always competitive. Their customer service is beyond excellent. They are easy to contact via phone and provide clear answers to my questions. I am severely sight impaired so speaking to customer service is important for me. They also provide documents in large print format. I have been extremely satisfied with their services. Reviewed on: 22nd February 2024

Reply from United Trust Bank Thank you for your review, Ciaran. It's fantastic to know you find our customer service excellent, and that we are on hand to help you when you need it. Offering a flexible service is important to us, and we are glad you have found it useful. Nick Response date: 26th February 2024

Best interest rates at the time of investment

Best interest rates at the time of investment Reviewed on: 22nd February 2024

Reply from United Trust Bank Thank you for your review, Shaun. We're pleased the rates were right for you! Nick Response date: 26th February 2024

Fantastic service Great rates and products

Fantastic service Great rates and products Reviewed on: 19th February 2024

Reply from United Trust Bank Thank you for the five stars, William! Nick Response date: 26th February 2024

Opened a Trust account.

Opened a Trust account. Very helpful and kept me informed. Reviewed on: 18th February 2024

Reply from United Trust Bank Thank you for your review, Julie. We're pleased you found us helpful and it's good to know you were kept informed along the way. Nick Response date: 26th February 2024

Great customer service

I telephoned this morning to clarify several issues as a relatively new and definitely naive customer. In fact, I called twice and was given clear instructions in a very pleasant manner. Reviewed on: 12th February 2024

Reply from United Trust Bank Thank you for your review, Stella. It's great to know you received such friendly assistance when you needed it. Nick Response date: 26th February 2024

Straight forward Banking

I have been using United Trust Bank for several years for Fixed Rate Bonds and find them very reliable with maybe old fashioned values which I like as a senior. I would certainly recommend. Reviewed on: 12th February 2024

Reply from United Trust Bank Thank you for your review, Raymond. We're happy to know you are so satisfied with your experience of United Trust Bank. Nick Response date: 26th February 2024

Straight forward and excellent service.

Straight forward and excellent service. Interest rates very competitive. Reviewed on: 12th February 2024

Trust by name, trust by nature

Have been saving for a few years and have always received one, if not the best rates around. Easy to set up and good communication Reviewed on: 10th February 2024

Reply from United Trust Bank Thank you for your review, Linda. We're pleased that you have found our communication good and useful, and that the rates have been right for you. Nick Response date: 12th February 2024

Great Customer Service.

Great Customer Service. The Web Interface still have room for improvement. Reviewed on: 2nd February 2024

Reply from United Trust Bank Thank you for your review, and we are pleased to know you received such great customer service from us. We appreciate your feedback about our site and interface, and are happy to confirm that we are working on introducing an update in the coming months, which will hopefully improve your experience. Nick Response date: 2nd February 2024

Excellent customer service and products

UTB was an unknown bank to me but from day one they were so helpful with helping me to open my account. I don’t really like working online and plaqued them with questions. They helped me get online in a helpful friendly manner and I find their online portal very easy to use. I like that they reward existing customers with a better rate. Reviewed on: 30th January 2024

Reply from United Trust Bank Thank you for the five stars, Mrs V. We're pleased that you managed to set up your account without issue, and that you found our customer services team so helpful. Nick Response date: 1st February 2024

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