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United Trust Bank reviews

United Trust Bank logo
Rated Excellent • 4.91/5

United Trust Bank reviews

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Review summary

People rate this company as Excellent based on 1,337 product reviews

Average score of 4.91/5
5 star
92%
4 star
8%
3 star
0%
2 star
0%
1 star
0%

United Trust Bank nails it with competitive interest rates and genuinely helpful, friendly service that’s easy to access by phone or online. Setting up accounts, especially ISAs and bonds, is straightforward and hassle-free, with clear communication all the way. A few wished for a better app and occasional online glitches, but overall it’s a solid, no-nonsense bank that feels personal and reliable.

Positive themes

  • United Trust Bank offers consistently competitive interest rates across savings and ISAs.
  • Customer service at United Trust Bank is friendly and quick to help by phone or online.
  • Opening accounts and managing ISAs or bonds with United Trust Bank is simple and straightforward.

Negative themes

  • United Trust Bank’s online banking could use improvements and a proper app would be great.
  • Some found initial online setup tricky or had to phone for login details.
  • A rare complaint about a slow resolution on an interest rate mix-up took some time to fix.
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About United Trust Bank

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United Trust Bank at a glance

Reviews for United Trust Bank

Showing 11 of 1337 company reviews

Easy to contact

Business Accounts • 21st May 2025

Easy to contact on the phone and through the App. All queries are dealt with straight away.

{"display":"Bharat P","full_name":"Bharat P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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They listened on the phone and acted upon what was n...

Personal Savings • 5th May 2025

They listened on the phone and acted upon what was needed to be done.

{"display":"Stephen W","full_name":"Stephen W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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  • 4/5

    great bank

    It was great banking with United trust Bank

    {"display":"Santy","full_name":"Santy","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Great service

    efficient and accessable and accomodating

    {"display":"Ian ","full_name":"Ian ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Asset Finance
    Ian 28th April 2025
  • 5/5

    Met all my requirements and expectations and excelle...

    Met all my requirements and expectations and excellent customer service.

    {"display":"Paul E","full_name":"Paul E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Accounts
    Paul E 23rd April 2025
  • 5/5

    Communication

    In this modern age of too much automated tech. the full advantage of knowing United Trust Bank personnel are available to chat on a one... In this modern age of too much automated tech. the full advantage of knowing United Trust Bank personnel are available to chat on a one to one basis is paramount. As human beings we all have voices to communicate. This guides United Trust Bank to use its own self esteem as it continues to grow from daily and weekly individual experiences; enhancing The Groups attributes as well as providing the likes of myself with utter confidence when personal savings extend onwards, day after day and year after year. Many Thanks Read more Read less

    {"display":"Mrs Marianne Lake","full_name":"Mrs Marianne Lake","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    United Trust Bank - good service and competitive

    United Trust Bank are very easy to contact and staff knowledgeable about their products and services. Rates are very competitive.

    {"display":"Gillian H","full_name":"Gillian H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Now on my 7th United Trust fixed savings bond.

    Now on my 7th United Trust fixed savings bond. They are easy to deal with, they keep you informed & their rates are competitive.

    {"display":"BobbyCat","full_name":"BobbyCat","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Bank with confidence

    I was able to phone up and speak to an advisor straight away, they were able to assist me straight away. This is the experience... I was able to phone up and speak to an advisor straight away, they were able to assist me straight away. This is the experience that you dont get from high street banks. This type of banking gives me more confidence, speaking to someone straight away and without being passed to various different people. I have always found UTB very easy to deal with. Read more Read less

    {"display":"Sandy H","full_name":"Sandy H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Actual humans on the end of the phone!

    Over the 5 years or so we've been using United Trust Bank I have been very impressed with their customer service. A human picks the... Over the 5 years or so we've been using United Trust Bank I have been very impressed with their customer service. A human picks the phone up swiftly and is able to help! Impressive, in this era of unhelpful chatbots. Read more Read less

    {"display":"DW Insurance","full_name":"DW Insurance","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Great business savings at a good, fair rate

    Great business savings at a good, fair rate

    {"display":"SE","full_name":"SE","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Accounts
    SE 22nd April 2025

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