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United Trust Bank reviews

United Trust Bank logo
Rated Excellent • 4.91/5

United Trust Bank reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business Last reviewed within 7 days
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Review summary

People rate this company as Excellent based on 1,354 product reviews

Average score of 4.91/5
5 star
92%
4 star
8%
3 star
0%
2 star
0%
1 star
0%
Reviews for United Trust Bank have trended positively over the past 90 days

United Trust Bank nails it with competitive interest rates and genuinely helpful, friendly service that’s easy to access by phone or online. Setting up accounts, especially ISAs and bonds, is straightforward and hassle-free, with clear communication all the way. A few wished for a better app and occasional online glitches, but overall it’s a solid, no-nonsense bank that feels personal and reliable.

Positive themes

  • United Trust Bank offers consistently competitive interest rates across savings and ISAs.
  • Customer service at United Trust Bank is friendly and quick to help by phone or online.
  • Opening accounts and managing ISAs or bonds with United Trust Bank is simple and straightforward.

Negative themes

  • United Trust Bank’s online banking could use improvements and a proper app would be great.
  • Some found initial online setup tricky or had to phone for login details.
  • A rare complaint about a slow resolution on an interest rate mix-up took some time to fix.
Summarised by AI
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About United Trust Bank

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United Trust Bank at a glance

Reviews for United Trust Bank

Showing 11 of 1354 company reviews • Last reviewed within 7 days

Good Fixed Term savings rates

Personal Savings • 26th January 2026

I save online and find the UTB portal easy to use and offer competitive Fixed Term Bond rates.

{"display":"Jim Irvine","full_name":"Jim Irvine","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1332300.png"}}'s avatar
Rated Excellent • 5/5
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Easy to use

Charity Accounts • 25th January 2026

Easy to use, online access and a good rate on instant access

{"display":"james F","full_name":"james F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Best cash ISA provider

    I and my wife both have cash ISA with UTB and we are happy with all the services UTB provided. Good communications and good interest rates.

    {"display":"ysong","full_name":"ysong","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    ysong 25th January 2026
  • 5/5

    Great Business Savings Accounts

    Offer very good business savings rates - easy to work with.

    {"display":"Gareth O","full_name":"Gareth O","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Accounts
    Gareth O 24th January 2026
  • 5/5

    Quick and helpful.

    QUick and helpful. Also easy to roll over term savings deposits

    {"display":"Bruce","full_name":"Bruce","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Accounts
    Bruce 23rd January 2026
  • 5/5

    A Bank of Value

    Very competitive interest rate and excellent, easily accessible customer service.

    {"display":"David F","full_name":"David F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    David F 23rd January 2026
  • 5/5

    Great savings experience

    Very good customer service and easy site to navigate

    {"display":"Corinne K","full_name":"Corinne K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal Savings
    Corinne K 23rd January 2026
  • 5/5

    Best interest rates available for the product I needed.

    Best interest rates available for the product I needed. Everything has been very clear. Website is a little outdated but functional.

    {"display":"Alexandra B","full_name":"Alexandra B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    Alexandra B 22nd January 2026
  • 5/5

    Everything an investor could wish for.

    Have used UTB for a number of years now for savings and always had excellent rates and returns. Additionally, each and every time I have... Have used UTB for a number of years now for savings and always had excellent rates and returns. Additionally, each and every time I have spoken to their support centre, everyone has been very helpful and courteous. Highly recommended. Read more Read less

    {"display":"JayJay","full_name":"JayJay","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal Savings
    JayJay 22nd January 2026
  • 5/5

    Very competive savings rate.

    Very competive savings rate. Excellent communication when phoning with a query. Truly rated 5 star

    {"display":"Richard C","full_name":"Richard C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Accounts
    Richard C 21st January 2026
  • 5/5

    Very good interest rates.

    Very good interest rates. Keep us well informed on interest rates and very easy to switch into different accounts

    {"display":"Mike","full_name":"Mike","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal Savings
    Mike 21st January 2026

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