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United Trust Bank reviews

United Trust Bank logo
Rated Excellent • 4.91/5

United Trust Bank reviews

Verified business Last reviewed within 7 days
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Review summary

People rate this company as Excellent based on 2,740 product reviews

Average score of 4.91/5
5 star
92%
4 star
8%
3 star
0%
2 star
0%
1 star
0%
Reviews for United Trust Bank have trended positively over the past 90 days

United Trust Bank really shines with its competitive interest rates and straightforward online services across Personal Savings, Business Accounts, and Cash ISAs. People love how easy it is to open accounts and how helpful and friendly the staff are, especially when you need to speak to a real person. The bank’s clear communication and personal touch make saving feel safe and simple.

Positive themes

  • United Trust Bank’s interest rates on savings and ISAs are consistently competitive and attractive.
  • Opening and managing accounts online with United Trust Bank is easy and hassle-free.
  • The staff at United Trust Bank are friendly and helpful with quick responses.

Negative themes

  • Some found interest rates dropped faster than expected on their savings accounts.
  • A few experienced delays or confusion resolving interest rate issues.
  • Online account setup had minor hiccups needing customer support help.
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About United Trust Bank

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United Trust Bank at a glance

Reviews for United Trust Bank

Showing 11 of 2740 company reviews • Last reviewed within 7 days

Cash ISA

Cash ISA • 18th April 2026

I was doing a transfer of my existing ISA. The experience was good.

{"display":"Martin B","full_name":"Martin B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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Transfer of a cash ISA.

Cash ISA • 18th April 2026

I opened an ISA , it was quite straightforward to do very good website with regular email updates & information.

{"display":"J M","full_name":"J M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
J M
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Flawless experience,great emails on investing and no...

    Flawless experience,great emails on investing and not constantly sending annoying advertising

    {"display":"Gaz P","full_name":"Gaz P","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1347548.png"}}'s avatar
    Cash ISA
    Gaz P 18th April 2026
  • 5/5

    Excellent service

    Easy access on website and great communication of account

    {"display":"Pearl Finning","full_name":"Pearl Finning","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1493608.png"}}'s avatar
    Cash ISA
    Pearl Finning 17th April 2026
  • 5/5

    Great bank, good looking website that is easy to nav...

    Great bank, good looking website that is easy to navigate. Great response if emailing or phone contact, they follow my instructions to the letter and... Great bank, good looking website that is easy to navigate. Great response if emailing or phone contact, they follow my instructions to the letter and efficiently. This bank combines old values with the new. Read more Read less

    {"display":"S N","full_name":"S N","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1390305.png"}}'s avatar
    Cash ISA
    S N 17th April 2026
  • 5/5

    Very good.

    Very good. Been with UTB for the past 3 years and have no complaints

    {"display":"Victor C","full_name":"Victor C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Easy online process and superb customer service

    Easy online process backed up by clear, quick and knowledgeable phone call capability.

    {"display":"John","full_name":"John","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal Savings
    John 17th April 2026
  • 4/5

    Can always talk to a person rather than listen to ri...

    Can always talk to a person rather than listen to ridiculous music

    {"display":"Desmond Cowan ","full_name":"Desmond Cowan ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    Desmond Cowan 17th April 2026
  • 5/5

    Very easy to manage and good interest rates

    Very easy to manage and good interest rates

    {"display":"Mary M","full_name":"Mary M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Accounts
    Mary M 17th April 2026
  • 5/5

    good all round banking services with good products

    good all round banking services with good products

    {"display":"DAVID B","full_name":"DAVID B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Charity Accounts
    DAVID B 17th April 2026
  • 5/5

    All staff very professional and helpful

    All staff very professional and helpful

    {"display":"Douglas G","full_name":"Douglas G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    Douglas G 17th April 2026

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