Smart Money People Logo
Go to business site

Voting in the British bank awards 2026 is open - Vote here

Share this page
Link copied

United Trust Bank reviews

United Trust Bank logo
Rated Excellent • 4.91/5

United Trust Bank reviews

Verified business Last reviewed within 7 days
Write a review

Review summary

People rate this company as Excellent based on 2,159 product reviews

Average score of 4.91/5
5 star
92%
4 star
8%
3 star
0%
2 star
0%
1 star
0%
Reviews for United Trust Bank have trended negatively over the past 90 days

United Trust Bank really shines with its competitive interest rates and straightforward online services, especially for Cash ISA and Personal Savings. The staff are friendly and easy to reach, making banking feel personal and hassle-free. Some found the online banking a bit basic or had minor glitches, but overall the service is reliable and reassuring.

Positive themes

  • United Trust Bank’s customer service is friendly, helpful and easy to reach by phone.
  • United Trust Bank offers very competitive interest rates across savings and ISA products.
  • Opening accounts and online processes with United Trust Bank are straightforward and easy.

Negative themes

  • Some find United Trust Bank’s online banking a bit basic or not fully mature yet.
  • A few experienced delays or issues with ISA interest rate info needing senior intervention.
Summarised by AI
Was this helpful?

About United Trust Bank

Looking for United Trust Bank reviews? At Smart Money People, we collect reviews from customers like yourself, to enable others to find the best possible products. If you could leave your own United Trust Bank review and become part of our community, you’ll help other customers to get an inside track on United Trust Bank.

United Trust Bank at a glance

Reviews for United Trust Bank

Showing 11 of 2159 company reviews • Last reviewed within 7 days

I’m pleased with the rate hopefully a better soon

Business Accounts • 13th March 2026

I’m pleased with the rate hopefully a better soon

{"display":"Victor C","full_name":"Victor C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Very good support when enquiring about two different...

Charity Accounts • 13th March 2026

Very good support when enquiring about two different charity products although given the wrong information at one point it was rectified quickly on questioning and... Very good support when enquiring about two different charity products although given the wrong information at one point it was rectified quickly on questioning and all was resolved. Very happy with our products and service Read more Read less

{"display":"SEE","full_name":"SEE","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
SEE
Rated Excellent • 5/5
Read more product reviews
  • 4/5

    Having an App has improved my experience

    Easy to set up and make deposits, avent had any issues with withdrawals. At first it was all a little tedious doing things by email... Easy to set up and make deposits, avent had any issues with withdrawals. At first it was all a little tedious doing things by email and post, but now there is an app available communication is much better. Read more Read less

    {"display":"CPitman","full_name":"CPitman","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    A great service for business saving.

    A great service for business saving. Can’t fault it.

    {"display":"Richard Sillitto","full_name":"Richard Sillitto","avatar":{"url":"\/assets\/uploads\/avatars\/users\/864868.png"}}'s avatar
  • 5/5

    A very good interest for their fixed ISA savings - b...

    A very good interest for their fixed ISA savings - both short and long term

    {"display":"merciowusu@yahoo.com","full_name":"merciowusu@yahoo.com","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4/5

    Efficient Customer Service

    The online experience is good but you are limited to what you can do on there. I had to email a query but then that... The online experience is good but you are limited to what you can do on there. I had to email a query but then that was dealt with very swiftly by a human! Read more Read less

    {"display":"K S","full_name":"K S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Accounts
    K S 12th March 2026
  • 5/5

    Responsive, no long waits for calls to be answered a...

    Responsive, no long waits for calls to be answered and knowledgeable helpful customer service reps who help and are patient. Good competitive rates are a... Responsive, no long waits for calls to be answered and knowledgeable helpful customer service reps who help and are patient. Good competitive rates are a bonus and their online offering is good too Read more Read less

    {"display":"Chris Mellor","full_name":"Chris Mellor","avatar":{"url":"\/assets\/uploads\/avatars\/users\/690571.png"}}'s avatar
    Cash ISA
    Chris Mellor 12th March 2026
  • 5/5

    Have been very helpful with our charity account

    Have been very helpful with our charity account

    {"display":"Charity Treasurer","full_name":"Charity Treasurer","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Very easy to deal with on renewing bonds.

    Very easy to deal with on renewing bonds. Good to be able to speak to people rather than 100% online.

    {"display":"Tim W","full_name":"Tim W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Accounts
    Tim W 12th March 2026
  • 5/5

    Always kept up to date with maturity

    Always kept up to date with maturity

    {"display":"Wallclan","full_name":"Wallclan","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    UT Bank has the best rate

    It was so simple to use their account switch and they provided the best rate for a cash ISA at the time of renewing my... It was so simple to use their account switch and they provided the best rate for a cash ISA at the time of renewing my ISA. Their customer service was very efficient when I needed assistance as I was logged out of my account due to an error I made. Read more Read less

    {"display":"Sebastien T","full_name":"Sebastien T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    Sebastien T 12th March 2026

    Products from United Trust Bank
    Showing products offered by United Trust Bank

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice