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United Trust Bank reviews

United Trust Bank logo
Rated Excellent • 4.91/5

United Trust Bank reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business Last reviewed within 7 days
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Review summary

People rate this company as Excellent based on 1,996 product reviews

Average score of 4.91/5
5 star
92%
4 star
8%
3 star
0%
2 star
0%
1 star
0%
Reviews for United Trust Bank have trended positively over the past 90 days

United Trust Bank really shines with its competitive interest rates and straightforward online services, especially for Cash ISA and Personal Savings. The staff are friendly and easy to reach, making banking feel personal and hassle-free. Some found the online banking a bit basic or had minor glitches, but overall the service is reliable and reassuring.

Positive themes

  • United Trust Bank’s customer service is friendly, helpful and easy to reach by phone.
  • United Trust Bank offers very competitive interest rates across savings and ISA products.
  • Opening accounts and online processes with United Trust Bank are straightforward and easy.

Negative themes

  • Some find United Trust Bank’s online banking a bit basic or not fully mature yet.
  • A few experienced delays or issues with ISA interest rate info needing senior intervention.
Summarised by AI
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About United Trust Bank

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United Trust Bank at a glance

Reviews for United Trust Bank

Showing 11 of 1996 company reviews • Last reviewed within 7 days

UTB are great to do business with

Cash ISA • 16th February 2026

The information provided for all products and transactions is always clear and detailed. The website is well laid out and very user friendly.

{"display":"Hilary G","full_name":"Hilary G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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Great customer service

Business Accounts • 16th February 2026

Great customer service - always responsive when I have had questions. Easy to use website

{"display":"Andrew G","full_name":"Andrew G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Good products and competitive interest rates.

    Good products and competitive interest rates. Good customer service

    {"display":"David B","full_name":"David B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal Savings
    David B 16th February 2026
  • 5/5

    simple and straightforward.

    simple and straightforward. not always market leading rates for business savings but great service

    {"display":"G B","full_name":"G B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Accounts
    G B 16th February 2026
  • 5/5

    Fantastic

    Straightforward and very easy. Solid information and very good communication routes

    {"display":"Greg A","full_name":"Greg A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal Savings
    Greg A 16th February 2026
  • 5/5

    excellent service.

    excellent service. Great product and competitive market rates

    {"display":"Tapas P","full_name":"Tapas P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal Savings
    Tapas P 16th February 2026
  • 5/5

    supportive and timely

    The bank is always responsive to queries and provides help in a supportive way - in a way that feels like old fashioned banking where... The bank is always responsive to queries and provides help in a supportive way - in a way that feels like old fashioned banking where you are known and in contact with an anonymous call centre Read more Read less

    {"display":"Andrew T","full_name":"Andrew T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal Savings
    Andrew T 16th February 2026
  • 5/5

    excellent customer service,very polite & professional

    excellent customer service,very polite & professional

    {"display":"kaveh","full_name":"kaveh","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Accounts
    kaveh 16th February 2026
  • 5/5

    telephone

    I haven't had much contact, but I like the fact that I could speak to someone on the phone.

    {"display":"Sarah R","full_name":"Sarah R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Accounts
    Sarah R 16th February 2026
  • 5/5

    I've found that United Trust Bank lives up to its name.

    I've found that United Trust Bank lives up to its name. The website is easy to use and communication with the client is exceptionally good. This fills me with confidence.

    {"display":"MJG","full_name":"MJG","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    MJG 16th February 2026
  • 5/5

    Great bank that can be relied on.

    Great bank that can be relied on. I wouldn’t definitely recommend it.

    {"display":"Mary","full_name":"Mary","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal Savings
    Mary 15th February 2026

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