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CAF Bank reviews

CAF Bank logo
Rated Average • 3.31/5

CAF Bank reviews

Verified business

Review summary

People rate this company as Average based on 50 product reviews

Average score of 3.31/5
5 star
48%
4 star
8%
3 star
2%
2 star
0%
1 star
42%

Latest positive rating

5/5

CAF Bank a pleasure to work with!

A collaborative bank that has its clients interests at the centre of all they do; they have been hugely supportive of our small business

{"display":"Robin R","full_name":"Robin R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Current Account
Robin R 20th February 2024

Latest negative rating

1/5

Read CAF's recent reviews on TrustPilot

Poor product (stuck in the dark ages - especially digital), expensive and dreadful customer services. I am in the process of researching alternatives as there... Poor product (stuck in the dark ages - especially digital), expensive and dreadful customer services. I am in the process of researching alternatives as there is no single good reason to remain with CAF. Read more Read less

{"display":"Mouse","full_name":"Mouse","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1039686.png"}}'s avatar
Current Account
Mouse 20th June 2024
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About CAF Bank

CAF Bank is a UK-based bank dedicated to providing banking services to charities and social purpose organisations. Owned by a charity, the Charities Aid Foundation, the Bank offers transactional current and deposit accounts, through telephone and internet banking, and loan finance support. Read the CAF Bank reviews below to see what other charitable organisations have to say about this banking provider’s services. Are you a customer already? Please share a CAF Bank review below to help other charities decide if this could be a suitable option for them.

CAF Bank at a glance

Reviews for CAF Bank

Showing 11 of 50 company reviews

Read CAF's recent reviews on TrustPilot

Current Account • 20th June 2024

Poor product (stuck in the dark ages - especially digital), expensive and dreadful customer services. I am in the process of researching alternatives as there... Poor product (stuck in the dark ages - especially digital), expensive and dreadful customer services. I am in the process of researching alternatives as there is no single good reason to remain with CAF. Read more Read less

{"display":"Mouse","full_name":"Mouse","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1039686.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews

Poor and expensive service

Current Account • 24th February 2024

BACS payments very slow. High charges for our small charity without many transactions monthly. Cannot input payee's full name, then failed to respond to request for assistance helpfully.

{"display":"Richard P","full_name":"Richard P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews
  • 5/5

    CAF Bank a pleasure to work with!

    A collaborative bank that has its clients interests at the centre of all they do; they have been hugely supportive of our small business

    {"display":"Robin R","full_name":"Robin R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Robin R 20th February 2024
  • 5/5

    A friendly and professional bank

    We’ve moved over from Barclays. Caf is sooooo much more helpful, approachable and customer oriented.

    {"display":"Melanie C","full_name":"Melanie C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Melanie C 1st February 2024
  • 4/5

    Church Banking

    CAF Bank have provided us with an easy way of online payment and receiving donations by standing order. However we are unable to pay in... CAF Bank have provided us with an easy way of online payment and receiving donations by standing order. However we are unable to pay in cash locally as all the HSBC Banks have closed and we are unable to pay cash into our local post office.. Read more Read less

    {"display":"Ken S","full_name":"Ken S","avatar":{"url":"\/assets\/uploads\/avatars\/users\/813031.png"}}'s avatar
    Current Account
    Ken S 1st February 2024
  • 5/5

    CAF Current Account Review

    Relatively easy to open and be on-boarded

    {"display":"Ghoku T","full_name":"Ghoku T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Ghoku T 25th January 2024
  • 4/5

    Wonderful for small charities

    As a small charity we wanted to bank with an organisation that understands us. We've had no issues, staff always very helpful and no problems setting up accounts.

    {"display":"Joe D","full_name":"Joe D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Joe D 15th January 2024
  • 5/5

    A pleasure

    A pleasure to work alongside and very supportive

    {"display":"LVRHA ","full_name":"LVRHA ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    LVRHA 12th January 2024
  • 5/5

    Charity account

    Easy to set up. Simple to use online banking. Great helpline. Works well for our small charity.

    {"display":"Adam A","full_name":"Adam A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Adam A 9th January 2024
  • 1/5

    Extremely poor

    We have recently opened an account with CAF. What can I say? Poor customer services, old fashioned offering, disjointed digital products, they even lost one... We have recently opened an account with CAF. What can I say? Poor customer services, old fashioned offering, disjointed digital products, they even lost one of our donor's donations. I would avoid at all costs. Read more Read less

    {"display":"Rachel Whittington","full_name":"Rachel Whittington","avatar":{"url":"\/assets\/uploads\/avatars\/users\/779424.png"}}'s avatar
  • 5/5

    Another way to save

    I’m able , when I can to save a little more

    {"display":"Doreen Summers","full_name":"Doreen Summers","avatar":{"url":"\/assets\/uploads\/avatars\/users\/763656.png"}}'s avatar

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