It took a month for the application to be accepted. First we were asked for extra detail, o ly to be asked 2 weeks later... It took a month for the application to be accepted. First we were asked for extra detail, o ly to be asked 2 weeks later for further information that could have been requested with the previous. The online application suffered a "known" issue that requires a paper form work around. Then the log in when the application was successful eas another Krypton Factor puzzle. I then discovered the 178 page workshop manual required to operate the account and decided to move elsewhere. Read more Read less

We bank historically in a Savings accountwith Cafbank. In about 2023 we were forced to open an additional current account with Cafbank so that they... We bank historically in a Savings accountwith Cafbank. In about 2023 we were forced to open an additional current account with Cafbank so that they could levy a modest £5 / month charge. We do not use this account - just top it up with £60 every year. Getting statements in Excel format is very cumbersome.. You have to download 12 separate 31-day CSV files and re-assemble them yourself. Their phone staff are polite and do their best, but I do not believe they have any means of passing on requests for improvement. Read more Read less

The new system is not user friendly, does not allow accurate long time period account downloads and most importantly does not transfer transaction references to... The new system is not user friendly, does not allow accurate long time period account downloads and most importantly does not transfer transaction references to receiving account making reconciliation impossible. This is effective criminal as it supports fraud. CaF bank apear to have given up on their new system with no further upgrades for 2 months. Read more Read less

The recent “upgrade” to CAF Bank’s online banking system has been a disaster. Three months on, the system still doesn’t work. Despite receiving a username... The recent “upgrade” to CAF Bank’s online banking system has been a disaster. Three months on, the system still doesn’t work. Despite receiving a username and temporary password, I cannot access the service because the OTP never arrives. Trying to get help is impossible. Calls are met with the same recorded message about “high call volumes” and endless wait times. There is no real support, no resolution, and no accountability. This has been the worst banking experience I have ever had. We are now looking to move to another provider. Read more Read less

The new IT implemented about 5 weeks ago is still causing massive issues for us, payroll was a disaster, (building society account references didn’t transfer)... The new IT implemented about 5 weeks ago is still causing massive issues for us, payroll was a disaster, (building society account references didn’t transfer) and caused huge stress for my team. Long wait times to get through on the phone are wasting valuable hours when we should be using that time to support the work of our charity. I would avoid CAF until they get their act together. Read more Read less

Like many others ,the new system appears to be a disaster. Having not received the original email although the primary contact for a charity I... Like many others ,the new system appears to be a disaster. Having not received the original email although the primary contact for a charity I have lost count of the number of wasted telephone calls. Eventually I got through on Friday afternoon late, explained my issue was advised it would require another department to contact me on Monday. Needless to say I waited in all day and no call. John Read more Read less

I see that CAF bank can respond to comments left here, but when it comes to having customer service operatives in place to deal with... I see that CAF bank can respond to comments left here, but when it comes to having customer service operatives in place to deal with the unmitigated disaster of the replacement banking system for its online service then for 15 days or more nothing just an automated voice saying call back we are very busy. Before the rollout the bank was living in the noughties with its clunky system and now it has kept that going when they introduced a new online banking service that must be one of the worst if not the worst planned and risk tested tech rollouts in banking history Their reaction to that has been so lame it makes me wonder if there is any one there who knows what to do. They should call in an outside company to sort this out because clearly having thought the rollout plan was good to go they are not the people who should be rectifying this mess of a god awful s-show. Read more Read less

This new platform is totally useless. Slow. Unclear. The joining up of all our account groups - three legal entities - is unsafe ! Please... This new platform is totally useless. Slow. Unclear. The joining up of all our account groups - three legal entities - is unsafe ! Please go back to the old system. It worked and was lovely to use Read more Read less

CAF Bank’s new online system is just useless and a step back in terms of e.g. account information available to customers. Account information is present... CAF Bank’s new online system is just useless and a step back in terms of e.g. account information available to customers. Account information is present as a single column of figures with debit figures shown as minuses, instead of the usual two-column set-up. Beneficiary reference info. Has been wiped, as have future-dated payments set-up prior to the transition, potentially endangering financial arrangements. Audit trails have been compromised on transition. This all before our year-end on 31 August. AND EVERY TIME I DO ANYTHING I RECEIVE A TEXT MESSAGE INFORMING ME OF WHAT I HAVE DONE! Did anyone test-drive this system before roll-out? Whatever CAF paid the developer it was too much! Read more Read less