This new platform is totally useless. Slow. Unclear. The joining up of all our account groups - three legal entities - is unsafe ! Please... This new platform is totally useless. Slow. Unclear. The joining up of all our account groups - three legal entities - is unsafe ! Please go back to the old system. It worked and was lovely to use Read more Read less

CAF Bank’s new online system is just useless and a step back in terms of e.g. account information available to customers. Account information is present... CAF Bank’s new online system is just useless and a step back in terms of e.g. account information available to customers. Account information is present as a single column of figures with debit figures shown as minuses, instead of the usual two-column set-up. Beneficiary reference info. Has been wiped, as have future-dated payments set-up prior to the transition, potentially endangering financial arrangements. Audit trails have been compromised on transition. This all before our year-end on 31 August. AND EVERY TIME I DO ANYTHING I RECEIVE A TEXT MESSAGE INFORMING ME OF WHAT I HAVE DONE! Did anyone test-drive this system before roll-out? Whatever CAF paid the developer it was too much! Read more Read less

I can't access their new online banking system, as the new PW has not been sent to my mobile. So we can't pay anyone. I... I can't access their new online banking system, as the new PW has not been sent to my mobile. So we can't pay anyone. I suppose we could go back to writing cheques. When I called their helpline about this I was told I was 119th in the queue. Read more Read less

Their 'upgrade' of their online banking portal has been an absolute disaster. Completely unable to reach them all week on the phone. Rand at 9am... Their 'upgrade' of their online banking portal has been an absolute disaster. Completely unable to reach them all week on the phone. Rand at 9am on the dot this morning - position 138 in the queue. We have been left unable to access funds and pay people accordingly. Totally unacceptable. Users now not recognized when trying to log in and no help. Borderline criminal leaving organizations unable to access funds. Read more Read less

Absolute car crash. 5 days since launch and I still cannot login to online banking. Phone support impossible to access. At 9am this morning I was 81 in the queue!!

I agree with other reviewers who report that the new online system is a complete shambles and a disgrace. I disagree with those who say... I agree with other reviewers who report that the new online system is a complete shambles and a disgrace. I disagree with those who say that the service previously was ok. Routine changes of bank mandate, signatories, etc were always shambolic and meant waiting weeks to go through hoops and replacing documents the bank could never find. Simply awful people to work with. Read more Read less

How can a bank have major problems when changing to a new system, such that a customer cannot access their own charity account, nor login... How can a bank have major problems when changing to a new system, such that a customer cannot access their own charity account, nor login with the new codes sent to them, nor contact the Customer Services by phone. It is enough to make me change Banks, but first I need access. Read more Read less

Previous online banking system great. New system a shambles. Not working. Cannot make payments. Bank not taking any calls due to "customer volumes". What a disaster.

Poor product (stuck in the dark ages - especially digital), expensive and dreadful customer services. I am in the process of researching alternatives as there... Poor product (stuck in the dark ages - especially digital), expensive and dreadful customer services. I am in the process of researching alternatives as there is no single good reason to remain with CAF. Read more Read less