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CAF Bank reviews

CAF Bank logo
Rated Average • 2.69/5

CAF Bank reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days

Review summary

People rate this company as Average based on 53 product reviews

Average score of 2.69/5
5 star
45%
4 star
8%
3 star
2%
2 star
0%
1 star
45%
Reviews for CAF Bank have trended positively over the past 90 days

Latest positive rating

5/5

CAF Bank a pleasure to work with!

A collaborative bank that has its clients interests at the centre of all they do; they have been hugely supportive of our small business

{"display":"Robin R","full_name":"Robin R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Current Account
Robin R 20th February 2024

Latest negative rating

1/5

Abysmal customer service

I agree with other reviewers who report that the new online system is a complete shambles and a disgrace. I disagree with those who say... I agree with other reviewers who report that the new online system is a complete shambles and a disgrace. I disagree with those who say that the service previously was ok. Routine changes of bank mandate, signatories, etc were always shambolic and meant waiting weeks to go through hoops and replacing documents the bank could never find. Simply awful people to work with. Read more Read less

{"display":"Morris G","full_name":"Morris G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
See more reviews for CAF Bank products

About CAF Bank

CAF Bank is a UK-based bank dedicated to providing banking services to charities and social purpose organisations. Owned by a charity, the Charities Aid Foundation, the Bank offers transactional current and deposit accounts, through telephone and internet banking, and loan finance support. Read the CAF Bank reviews below to see what other charitable organisations have to say about this banking provider’s services. Are you a customer already? Please share a CAF Bank review below to help other charities decide if this could be a suitable option for them.

CAF Bank at a glance

Reviews for CAF Bank

Showing 11 of 53 company reviews • Last reviewed within 7 days

Abysmal customer service

Current Account • 10th June 2025

I agree with other reviewers who report that the new online system is a complete shambles and a disgrace. I disagree with those who say... I agree with other reviewers who report that the new online system is a complete shambles and a disgrace. I disagree with those who say that the service previously was ok. Routine changes of bank mandate, signatories, etc were always shambolic and meant waiting weeks to go through hoops and replacing documents the bank could never find. Simply awful people to work with. Read more Read less

{"display":"Morris G","full_name":"Morris G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews
Reply from CAF Bank
Thank-you for sharing your experience of using the new service, Morris. We recognise that the transition to the new service has not been an easy – and we are sorry for any inconvenience this has caused. If you are having any problems with the new service and would like for someone from our team to contact you directly, please email [email protected] with your name, the charity you represent, and a direct number. They will be pleased to help resolve any issues.
11th June 2025
CAF Bank

New System? Not so far.

Current Account • 10th June 2025

How can a bank have major problems when changing to a new system, such that a customer cannot access their own charity account, nor login... How can a bank have major problems when changing to a new system, such that a customer cannot access their own charity account, nor login with the new codes sent to them, nor contact the Customer Services by phone. It is enough to make me change Banks, but first I need access. Read more Read less

{"display":"Mike M","full_name":"Mike M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
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Reply from CAF Bank
Hi Mike - thank-you for notifying us of the problems you have been faced with our new online banking service. We’re very sorry for any inconvenience this has caused and appreciate how frustrating this has been. A step-by-step guide on how to activate your access to the new service can be found from page 5 of our Online Banking User Guide - which you can view here: https://www.cafonline.org/docs/default-source/charity-finance-and-fundraising/cafbank_userguide_web_060625_spm-15860.pdf If you still need our help and would like for someone from our team to contact you directly, please email [email protected] with your name, the charity you represent, and a direct phone number. We’ll be pleased to call to help with any problems.
11th June 2025
CAF Bank
  • 1/5

    Shambles

    Previous online banking system great. New system a shambles. Not working. Cannot make payments. Bank not taking any calls due to "customer volumes". What a disaster.

    {"display":"Barry H","full_name":"Barry H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Barry H 10th June 2025
  • 1/5

    Read CAF's recent reviews on TrustPilot

    Poor product (stuck in the dark ages - especially digital), expensive and dreadful customer services. I am in the process of researching alternatives as there... Poor product (stuck in the dark ages - especially digital), expensive and dreadful customer services. I am in the process of researching alternatives as there is no single good reason to remain with CAF. Read more Read less

    {"display":"Mouse","full_name":"Mouse","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1039686.png"}}'s avatar
    Current Account
    Mouse 20th June 2024
  • 1/5

    Poor and expensive service

    BACS payments very slow. High charges for our small charity without many transactions monthly. Cannot input payee's full name, then failed to respond to request for assistance helpfully.

    {"display":"Richard P","full_name":"Richard P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Richard P 24th February 2024
  • 5/5

    CAF Bank a pleasure to work with!

    A collaborative bank that has its clients interests at the centre of all they do; they have been hugely supportive of our small business

    {"display":"Robin R","full_name":"Robin R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Robin R 20th February 2024
  • 5/5

    A friendly and professional bank

    We’ve moved over from Barclays. Caf is sooooo much more helpful, approachable and customer oriented.

    {"display":"Melanie C","full_name":"Melanie C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Melanie C 1st February 2024
  • 4/5

    Church Banking

    CAF Bank have provided us with an easy way of online payment and receiving donations by standing order. However we are unable to pay in... CAF Bank have provided us with an easy way of online payment and receiving donations by standing order. However we are unable to pay in cash locally as all the HSBC Banks have closed and we are unable to pay cash into our local post office.. Read more Read less

    {"display":"Ken S","full_name":"Ken S","avatar":{"url":"\/assets\/uploads\/avatars\/users\/813031.png"}}'s avatar
    Current Account
    Ken S 1st February 2024
  • 5/5

    CAF Current Account Review

    Relatively easy to open and be on-boarded

    {"display":"Ghoku T","full_name":"Ghoku T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Ghoku T 25th January 2024
  • 4/5

    Wonderful for small charities

    As a small charity we wanted to bank with an organisation that understands us. We've had no issues, staff always very helpful and no problems setting up accounts.

    {"display":"Joe D","full_name":"Joe D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Joe D 15th January 2024
  • 5/5

    A pleasure

    A pleasure to work alongside and very supportive

    {"display":"LVRHA ","full_name":"LVRHA ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    LVRHA 12th January 2024

    Products from CAF Bank

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