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D K

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Review of the CAF Bank, Current Account:

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The upgrade to CAF Bank online banking is a disaster

The recent “upgrade” to CAF Bank’s online banking system has been a disaster. Three months on, the system still doesn’t work. Despite receiving a username and temporary password, I cannot access the service because the OTP never arrives. Trying to get help is impossible. Calls are met with the same recorded message about “high call volumes” and endless wait times. There is no real support, no resolution, and no accountability. This has been the worst banking experience I have ever had. We are now looking to move to another provider. Reviewed on: 29th September 2025

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