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Review of the CAF Bank, Current Account:

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CafBank service downgraded in 2023 and in 2025.

We bank historically in a Savings accountwith Cafbank. In about 2023 we were forced to open an additional current account with Cafbank so that they could levy a modest £5 / month charge. We do not use this account - just top it up with £60 every year. Getting statements in Excel format is very cumbersome.. You have to download 12 separate 31-day CSV files and re-assemble them yourself. Their phone staff are polite and do their best, but I do not believe they have any means of passing on requests for improvement. Reviewed on: 17th February 2026

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