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Review of the CAF Bank, Current Account:

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New online banking is very poor

The new IT implemented about 5 weeks ago is still causing massive issues for us, payroll was a disaster, (building society account references didn’t transfer) and caused huge stress for my team. Long wait times to get through on the phone are wasting valuable hours when we should be using that time to support the work of our charity. I would avoid CAF until they get their act together. Reviewed on: 18th July 2025

Reply from CAF Bank Thank you for making us aware of the challenges you've been facing with the new service and when trying to contact our support team. While we have increased the number of colleagues available to support customers and call wait times have fallen, we appreciate this has been a frustrating experience for some customers. If you would like for our team to contact you directly, please email [email protected] with your contact details and the name of the charity you represent. They will be happy to speak with you and discuss any ongoing issues. Please accept our apologies for the inconvenience. Supporting charities is at the heart of everything we do at CAF Bank - please be assured that we are continuing to take the steps necessary to resolve any outstanding issues and to make this right for our customers. Response date: 18th July 2025

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