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Velosure: Cycle Insurance reviews

Name: Cycle Insurance
Rating: 4.89 (742 reviews)

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4.87

Based on 742 reviews, last reviewed 22nd Oct 2024

11% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Very helpful staff on the phone and by email. Very helpful staff on the phone and by email. Quick and simple claims process. Reviewed on: 22nd October 2024

Latest lowest rating:

1

Misleading bicycle cover I have had premium Velosure bike insurance for the last 4 years for a racing bike ($15,500.00 cover). After an accident with frame / component damage ... Read more Reviewed on: 12th October 2023

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About this product

At Smart Money People, we collect Velosure Cycle Insurance reviews from customers like you. If you're thinking of getting Velosure Cycle Insurance check out our reviews, or if you're an existing Velosure customer - please share your experiences with our community in order to help out others!

Velosure Cycle Insurance reviews (742)

Review of the Velosure, Cycle Insurance:

Love velosure, the staff are wonderful and very help...

Love velosure, the staff are wonderful and very helpful! Reviewed on: 16th October 2024

Very helpful staff on the phone and by email.

Very helpful staff on the phone and by email. Quick and simple claims process. Reviewed on: 22nd October 2024

Had no issues.

Had no issues. Haven’t needed to make a claim. Reviewed on: 14th October 2024

Easy claim process

I have had to claim a couple of times and it has been pretty straightforward. Just had to provide information about the incident and they they took it from there. Reviewed on: 14th October 2024

So easy to deal with

Clear and well presented cover, very friendly and helpful operatives when I had to make changes to my policy. Makes the whole process much easier. Reviewed on: 14th October 2024

I had never made a claim with an insurance - and exp...

I had never made a claim with an insurance - and expected the process to be long winded and painful. Velosure staff was supportive and efficient when my bike got stolen. I received the money really quickly which meant I could buy a new bike - which I really needed because it was my main mode of transport. I was grateful. Reviewed on: 14th October 2024

Easy to contact and simple claims procedure

Easy to contact and simple claims procedure Reviewed on: 13th October 2024

Responsive and provided what I was looking for

Responsive and provided what I was looking for Reviewed on: 12th October 2024

They do everything you need, simple, straight forwar...

They do everything you need, simple, straight forward and great customer service. Really people really frieney. Reviewed on: 11th October 2024

The best customer service I have ever experienced!

I have been a customer with Velosure for many years now. Their customer service is the best I have ever experienced! Polite, prompt, helpful, and after a bad cycling accident, very kind. Anyone who cycles should use them! Reviewed on: 11th October 2024

Do what they say on the tin for a good price.

Do what they say on the tin for a good price. Made a claim at the start of this year and it was settled in full fairly quickly without any quibble. Have looked at alternative providers before now and none seem to offer anything cheaper with the same cover, etc. Provides pretty much everything I need re: cover. Reviewed on: 11th October 2024

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