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Virgin Money: Stocks and Shares ISA reviews

Name: Stocks and Shares ISA
Rating: 3.89 (27 reviews)

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3.74

Based on 27 reviews, last reviewed 2nd Feb 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

59%

15%

2 star

22%

Latest highest rating:

5

Great first time investing ISA Their new online investing ISA is great, super easy to open and then the fund performance has been exactly as described in the info - it’s my first in... Read more Reviewed on: 17th January 2024

Latest lowest rating:

1

Closed ISA 18th January, still no cheque!.. Asked to close my ISA on 18th January, no sign of the cheque, so checked back on 31st January, and was told their was a "system fault" stopping cheque... Read more Reviewed on: 2nd February 2024

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About this product

Virgin Money Stocks and Shares ISA reviews (27)

Review of the Virgin Money, Stocks and Shares ISA:

Great, Provided you never need to get your money out

So far a 5 week wait and have still not recieved our money (Sell instruction completed on 23rd April losing the ISA status of the investment). VM claim they can not identify us after moving home. They have so far sent a compensation cheque to our new address and have paid dividends into our bank account whilst continuing to use our new address for letters. Latest trick was to claim they could not accept a certified copy of a bank statement - the banks stamp clearly gives the branch and phone number signed by the cashier. June 8th - No further progress. Our bank can not understand why VM would not accept their certified copy of a bank statement. They advise staff not to use full names for their own safety. Ombudsman advisor indicated they would like to recieve this as a formal complaint to investigate but to try and get the money first to avoid a longer delay. June 17th: Still waiting for funds that were due on 23rd April.. Cheque finally arrived 29th June..be warned. March 2019 - Staying true to form Virgin are now giving my new provider the run around. I had the audacity to arrange a tranfer of my own funds to a new provider as I stated I would after the previous saga. One month in and still waiting. Reviewed on: 3rd June 2018

Reply from Virgin Money Hi Dee, let’s see what I can do to help. Can you email your name, address & contact number over to [email protected] and I’ll take a look? Thanks, Lindsay Response date: 16th June 2018

My stocks & shares isa has consistently performed well

Virgin keep everthing clear & simple. Excellent customer service Reviewed on: 16th November 2017

A very good performance for my saved money.

I took a chance to invest some savings into Stock and Shares ISA and it was the best decision I made. Reviewed on: 16th November 2017

Stocks and Shares ISA

Getting a Stocks and shares ISA could be a scary experience but fantastically good information by post has made me move lots of my cash ISAs to Virgin Money Stocks and Shares ISAs. Also I went into a Virgin Money Bank to wait for my husband and was immediately made to feel at home with a coffee and a chat. Well done to all concerned. Reviewed on: 16th November 2017

Easy way to save

Great customer service and great product! Reviewed on: 16th November 2017

Refreshingly easy

Online isn't always as easy as it should be but Virgin Money bucks the trend and does a great job. Reviewed on: 15th November 2017

Stocks and Shares ISA troubles

I opened the ISA account under my married name and as per anti money laundering regs you need to send ID. Despite it being a valid ID combination they were unwilling to accept passport in my maiden name and my marriage certificate. Having worked in an FCA compliant company I knew what the rules were but they were unwilling to budge on the issue. I shall wait until I need to change my passport as fortunately I will only need to produce ID when I make a withdrawal. Other than this the product is good and gets good rates of return. Reviewed on: 15th December 2016

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