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Virgin Money: Stocks and Shares ISA reviews

Name: Stocks and Shares ISA
Rating: 3.89 (27 reviews)

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3.71

Based on 27 reviews, last reviewed 2nd Feb 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

59%

15%

2 star

22%

Latest highest rating:

5

Great first time investing ISA Their new online investing ISA is great, super easy to open and then the fund performance has been exactly as described in the info - it’s my first in... Read more Reviewed on: 17th January 2024

Latest lowest rating:

1

Closed ISA 18th January, still no cheque!.. Asked to close my ISA on 18th January, no sign of the cheque, so checked back on 31st January, and was told their was a "system fault" stopping cheque... Read more Reviewed on: 2nd February 2024

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Virgin Money Stocks and Shares ISA reviews (27)

Great, Provided you never need to get your money out

So far a 5 week wait and have still not recieved our money (Sell instruction completed on 23rd April losing the ISA status of the investment). VM claim they can not identify us after moving home. They have so far sent a compensation cheque to our new address and have paid dividends into our bank account whilst continuing to use our new address for letters. Latest trick was to claim they could not accept a certified copy of a bank statement - the banks stamp clearly gives the branch and phone number signed by the cashier. June 8th - No further progress. Our bank can not understand why VM would not accept their certified copy of a bank statement. They advise staff not to use full names for their own safety. Ombudsman advisor indicated they would like to recieve this as a formal complaint to investigate but to try and get the money first to avoid a longer delay. June 17th: Still waiting for funds that were due on 23rd April.. Cheque finally arrived 29th June..be warned. March 2019 - Staying true to form Virgin are now giving my new provider the run around. I had the audacity to arrange a tranfer of my own funds to a new provider as I stated I would after the previous saga. One month in and still waiting. Reviewed on: 3rd June 2018

Reply from Virgin Money Hi Dee, let’s see what I can do to help. Can you email your name, address & contact number over to [email protected] and I’ll take a look? Thanks, Lindsay Response date: 16th June 2018

Stocks and shares for the risk averse

I was worried about investing on my own, so I decided to go carefully with Virgin with their S&S ISA. So far its performed very well. I pay a small amount in each month, and already, 3 years in, its worth significantly more than i invested, and way better performing than any savings account would have been at this point! Reviewed on: 11th February 2018

Reply from Virgin Money Hi Sarah, thanks for leaving your lovely feedback! Great to know we're able to help with this, just get in touch if you have any questions. Thanks, Jane Response date: 12th February 2018

Easy to understand

Any products you select from Vigin are easy to set up and come with simple advice without all the hard to understand financial jargon. Reviewed on: 24th January 2018

Virgin Money giving back to the customer

Applying for Virgin Money stocks and shares ISA was such an easy process compared to other banks that we have experienced in the past. The funds were explained extremely well on their website which gave me a better understanding of which areas to invest in. After I had completed my application, Virgin Money wrote to me very quickly to confirm and complete the application. I would highly recommend Virgin Money, they were fast, professional and very helpful! Reviewed on: 31st December 2017

Well done VM

Easy to apply, and a good return. Reviewed on: 28th November 2017

good louge and prompt phone answering

Prompt phone answering and good louge facilities to use in various cities Reviewed on: 26th November 2017

Straigthforward Stocks and Shares ISA

Simple to register and use with their online service. Straightforward to use without excessive and complex (hidden) commission charges. Reviewed on: 19th November 2017

Great for long term investments

This ISA is great for long-term savers who don't want easy access to their money. Reviewed on: 17th November 2017

A good reliable bank that's open and honest, not bad attributes for anyone or any company, a pleasure to do business with.

I only pay in £50 a month but manage to save quite a bit that way to help towards my next car or maybe a holiday. Reviewed on: 16th November 2017

Reply from Virgin Money Thanks for sharing your comments Philip, hope you enjoy the future holiday you've got planning! Thanks, Abbie Response date: 16th November 2017

Progress online

I like to view progress online it's easy with Virgin Money Reviewed on: 16th November 2017

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