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Virgin Money: Cash ISA reviews

Name: Cash ISA
Rating: 4.18 (255 reviews)

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3.98

Based on 255 reviews, last reviewed 23rd Nov 2024

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

64%

16%

13%

Latest highest rating:

5

The flexible ISA offered a good rate... I used their flexible ISA because it offered a good interest rate plus I could withdraw largew amounts and replace later in the same tax year. This f... Read more Reviewed on: 23rd November 2024

Latest lowest rating:

1

Virgin Money Forces Customer to Pay for Their Mistake I opened a one-year fixed-term Cash ISA with Virgin Money in January, and initially, everything seemed fine. However, come October, Virgin Money abrup... Read more Reviewed on: 11th October 2024

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About this product

Virgin Money offer a range of Cash ISAs.

Products include fixed rate Cash ISAs or Easy Access and Defined Access if you want to pay in and withdraw money at any time and without incurring a charge. Virgin Money Cash ISAs can be opened online or in-store.

Virgin Money Cash ISA reviews help you find out what it’s like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

Virgin Money Cash ISA reviews (255)

Review of the Virgin Money, Cash ISA:

Virgin Money Forces Customer to Pay for Their Mistake

I opened a one-year fixed-term Cash ISA with Virgin Money in January, and initially, everything seemed fine. However, come October, Virgin Money abruptly demanded my NINo, with a warning: either provide it, or they would void my ISA or impose a two-month interest charge for transferring to another provider. Had they requested my NINo at the start—as they should have—I’d have been gladly provide it. Instead, halfway through the term, they invoked a 'legal requirement' and their right to void my ISA. This eroded my trust in the company, and when I looked into transferring out, their dismissive customer service left me no option but face the penalty. This issue arose due to their oversight—they accepted an ISA application without verifying NINo. Yet, they are now making me pay for their mistake. It’s appalling. Reviewed on: 11th October 2024

Easy and straightforward isa transfer

Took about 2 days to transfer very easy process I even told my hubby to transfer his to virgin Reviewed on: 14th December 2018

A friendly company

A good product from a reliable company with the bonus of exciting opportunities in the regular emails Reviewed on: 14th December 2018

Best Cash ISA

I HAVE ALWAYS HAD GOOD EXPERIENCE WITH VIRGIN ANSWERS RESOLVED QUICKLY AND POLITELY. ONE OF THE BEST INTEREST RATES AVAILABLE AS WELL Reviewed on: 14th December 2018

Straightforward & Secure Online Saving

I had never done online banking before but after searching for a trustworthy bank with an above average interest rate, I thought I would take the plunge. So glad I did as it was so easy to do and at the same time I'm reassured that my investments are very safe both from online fraud & bank crashes! I've since opened up another Virgin savings account & used the wonderful calm and relaxing Virgin lounges that I've noticed in many cities. Thankyou Virgin for another great service you provide! Reviewed on: 14th December 2018

Good value

Good rate of interest and easy transfer in of ISA savings from elsewhere. Reviewed on: 14th December 2018

Banking with personality

I love this bank Reviewed on: 14th December 2018

Great Bank

Friendly and helpful staff, very knowledgeable Reviewed on: 14th December 2018

Good service from customer service reps and good interest rates

this is my very first experience with Virgin Money. I opened a ISA account with the fund transferring from other bank. It was not smooth, maybe my information for the bank was not enough though Virgin money people helped me to complete the transaction. It was so helpful. Reviewed on: 14th December 2018

An easy internet experience for a Senior

Whenever I've bought a product from Virgin Money it's always easy to do. My 96yr old mother has two ISAs with Virgin, they consistently pay more than other ISA's. I always look at Virgin Money's ISA first. Reviewed on: 14th December 2018

One of best interest rates, simple application process

Good reputation and reviews match our personal experience in transfer of ISA from competitor Reviewed on: 14th December 2018

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