Write a review

Virgin Money: Essential Current Account reviews

Name: Essential Current Account
Rating: 2.99 (138 reviews)

View other Virgin Money products

2.86

Based on 138 reviews, last reviewed 4th Jun 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

36%

12%

38%

Latest highest rating:

5

Helped my financial health I’ve been with Virgin Money for several years now and aside from one altercation on the phone with a customer service advisor who was having a bad day... Read more Reviewed on: 24th May 2024

Latest lowest rating:

1

Completely useless, l have been on the phone for ove... Completely useless, l have been on the phone for over two hours no response Reviewed on: 4th June 2024

Read all reviews See your review

About this product

The Virgin Money Essential Current Account is no longer available to new customers.

Virgin Money reviews help you find out what it’s really like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

Virgin Money Essential Current Account reviews (138)

Review of the Virgin Money, Essential Current Account:

getting no better

I was with Yorkshire Bank for over 40 years and then they just told me I was now a Virgin Money customer! I have found Virgin Money to be unhelpful and/or uninformed on every contact. There is no 'Customer Service' to speak of and I am looking to change banks soon. Reviewed on: 2nd February 2023

Shocking effort on their online banking facility

I switched to the Essential Account earlier this year. No complaints about the customer service but the online banking facility is so dated. I cannot set up any standing orders or even perform a basic one off money transfer, family and friends have also had difficulty in paying money in with a £25 charge to use faster payment?? Having been used to my previous banks online banking app on which I could do absolutley anything and everything and even make payments to my phone contacts instantly I am now desperate to move my account, I don't have the time nor inclination to keep going into the branch in my work lunch hour to do the most basic of transactions. Additionally on a number of occasions my request to withdraw cash at an ATM has been declined for no apparent reason, leaving me without cash and concerned about what has happened to my account balance only to check later and find out there is plenty of money available?! I even had this happen in a garage with contactless, so we tried the pin entry method but no it was declined so I ran outside to the ATM to check balance and had to withdraw the cash as the account had more than enough in balance...this is absolutely inconvenient and quite embarrassing!!!! Reviewed on: 17th September 2017

Reply from Virgin Money Thanks for your feedback Stacey! We'll be sure to pass this onto the relevant teams for you. Just drop us another message if you have any further questions! Thanks, Jane Response date: 18th September 2017

Some interest is better than none

a current account paying 0.65% is a bit better than a whole load of accounts out there that rely on people's reluctance to change Reviewed on: 19th July 2017

Reply from Virgin Money Thanks for getting in touch John, happy to hear your feedback! You know where we are if you need help with anything. Thanks, Jane Response date: 20th July 2017

Personal friendly & welcoming staff

When you walk into a Virgin bank the welcomimg staff treat you in a special personal way as if you are really important people to them and not just a number . Reviewed on: 4th February 2017

Good service

Virgin money service is very good however online services can be a bit tricky generally efficient service. Reviewed on: 16th August 2015

MUST HAVE

The best free current account on the market today hands down. Can't find a well run account with good perks for free these days. I highly recommend. Reviewed on: 3rd August 2015

Service is top

Doesn't offer me the best interest rates etc, but I like the service. It's also quite a cool brand, which I like :-) Reviewed on: 5th November 2014

A free account with some nice perks

I signed-up to this account because of the perks. I'm on the go quite a lot, so the lounges and train discounts help....and it's FREEEEE! Reviewed on: 4th October 2014

Do you have a different Virgin Money product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

There's still more to see!

Virgin Money has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub