I had my policy cancelled out of the blue for what I was first told lack of...Read more
I had my policy cancelled out of the blue for what I was first told lack of documentation.
The documents were actually sent when originally asked for, I did not hear anything once this was carefully explained, so I assumed everything was ok and the staff managed to look at the email properly.
I called to ask why my policy was cancelled on Saturday, half way through the conversation and lots of putting on hold for 15 minutes at a time. The reason my policy was cancelled changed as it must of been noticed I did actually send the required documents.
I was told that I had not updated my address so they cancelled my policy. This was completely made up. I was never asked about this, it was never mentioned by any members of this company. I explained I still had all of the email trails on record with no mention of anyone asking for the correct address.
I’ve checked my account today, instead of the cancellation fee which was being asked for by myself, I’ve actually received a small amount back.
Basically to me they admitted fault.
The issue has not been resolved as I’m not insured to drive.
This company just wants your deposit then will look for any excuse as in anything even making it up to cancel your policy.
Shocking, if you like being robbed here is the company, their experts.
Zenith are scammers steer clear!
I insured my car with Zenith having had a clean 15 years of driving with no accidents or claims. I had a small bump one night returning from taking my children swimming. I contacted Zenith who took details and advised I would be contacted the following day by a garage and a courtesy car would be provided. 2 weeks later still no contact. I called several times in the next two weeks and was passed from department to department each time with no one seemingly having a clue what they were doing. Eventually they told me my claim had been passed to the underwriters for a decision regarding processing my claim or voiding my policy, their reason for this was the excuse I had changed my job title in the past 18 months. Again I was told I would be called the following day which never happened. They were uninterested in the face I don't use my car for business or that I was not using it for work on the day of the accident. 6 weeks later I received a very cheeky letter telling me my policy was now void because I had been in breach of contract and that they were voiding my insurance back weeks before the accident and that I would receive no refund of the years policy payments made. Their attitude, customer service and total lack of communication was a total disgrace and Zenith Insurance are nothing short of crooks. Anyone reading g this would be well advised to STEER CLEAR of Zenith Insurance unless you want to get fleeced!!!