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118 118 Money: Credit Card reviews

Name: Credit Card
Rating: 2.6 (45 reviews)

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2.29

Based on 45 reviews, last reviewed 24th May 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

33%

56%

Latest highest rating:

5

Really helpful and easy to use app Really helpful and easy to use app Reviewed on: 24th May 2024

Latest lowest rating:

1

High interest rates and change standard charges with... High interest rates and change standard charges with high increase Reviewed on: 21st February 2024

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About this product

118 118 Money Credit Card reviews (45)

Review of the 118 118 Money, Credit Card:

Shocking - duplicate payments taken and card was blocked for 5 days

Shocking. After paying off my credit card balance in full for the amount of £1900, another duplicate payment was taken through my direct debit, which left me £1,600 overdrawn in my bank account. Furthermore, my 118 1118 credit card was blocked and I was told it would take 5 business days for both the block to me removed, and for the duplicate payment to be returned to my bank account. Meanwhile I was left with no money to pay for daily living expenses. Customer service is appalling. This company needs to be investigated. Reviewed on: 2nd October 2023

Phone number changed for no reason

I took out a 118118 credit card using my current mobile number in the registration process. All worked well for a couple of weeks until the mobile phone number connected with my account was changed somehow, and I could not access my account as the verification text was going to a different number. Took various phone calls and complaints over 2 months to finally get resolved without explaination. Reviewed on: 1st July 2020

A good fair price credit card

A great credit card for building your credit score or just to make a bigger purchase to spread the repayments Reviewed on: 29th June 2020

terrible company

even if you have this card for more than a year and managed well they don't want to give you an increase.. Reviewed on: 4th June 2020

brilliant

I thought the service was great and i felt very valued as a customer Reviewed on: 20th May 2020

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