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118 118 Money: Credit Card reviews

Name: Credit Card
Rating: 2.6 (45 reviews)

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2.23

Based on 45 reviews, last reviewed 24th May 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

33%

56%

Latest highest rating:

5

Really helpful and easy to use app Really helpful and easy to use app Reviewed on: 24th May 2024

Latest lowest rating:

1

High interest rates and change standard charges with... High interest rates and change standard charges with high increase Reviewed on: 21st February 2024

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118 118 Money Credit Card reviews (45)

THE WROST COMPANY EVER

THE WORST COMPANY EVER STILL HAVE ONGOING ISSUES Reviewed on: 11th October 2022

Misleading information

Totally misleading information Bonnard you with loans offers you apply and computer says no Reviewed on: 14th August 2022

Worst card company

Got this card for a balance transfer, completed the transfer and destroyed the card. Yet they have damaged my credit file by marking a cash withdrawal as being made. After speaking on live chat and sending the conversation from exifax to them i’v still not been contacted by anyone regarding getting this sorted. needless to say I will be closing the account next month after clearing the balance. Avoid these fraud masters and their damaging ways Reviewed on: 3rd July 2022

thieves

I called to cancel my credit card, was told the card was canceled. After 16 days, there is a new payment on the card, I called 2 more times, each time the service canceled the card, the call was dropped. In the meantime, I was sending e-mails, of course without a reply. card not withdrawn so far, BE CAREFUL !!! Reviewed on: 26th June 2022

Clueless

After 5 phone calls over the last few days I have been told 5 different thing by 5 different people...clueless Reviewed on: 13th June 2022

Awful company.

Shocking company. No one to speak to, e mails are ignored. I am a cancer patient and they have no compassion, still sending threatening letters whilst an application to write off the balance is pending, and they refuse to answer e mails complaining. Phone calls are constantly met with the answer of, sorry no one is available at the moment. This has been going on for weeks. I have reported their lack of customer care and availability to the FCA. Stay away.!! Reviewed on: 2nd June 2022

Appalling customer service

I have a card and I am with no outstanding balance but unable To use it. There is no customer services available to discuss with as all agents are busy whatever time of calling , day or night. They have a chat system that disappears as you get to queue position 2 and you have to start all over again. So disappointing that they have not communicated any messages / instructions to customers. They obviously have some serious breach but don’t feel it necessary to at least discuss the basic problems or options available to its customers. Reviewed on: 6th April 2022

Contact Centre - Unable to speak to contact centre!

Contact centre lets you run through options, then once through states no one available call back later. This is during business hours. Tried contact function on app and website. No joy in contacting anyone. Reviewed on: 18th March 2022

Poor , financial help , ruthless

I recent entered into stepchange agreement , as I lost my job due to covid 19, this is the only company that has endlessly hounded me for charges , they are filing defaults on my credit file constantly , they are demanding I pay charges even though I am on a debt relief plan ? , the stress this poor company has caused I wish I never dealt with them , I would stay clear otherwise, all the other companies have been great and supportive apart from this company . Reviewed on: 16th March 2022

Mr

I love the company because it has good service Reviewed on: 24th February 2022

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