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1st Central: Car Insurance reviews

Name: Car Insurance
Rating: 1.69 (847 reviews)

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1.50

Based on 847 reviews, last reviewed 15th Nov 2024

No new 5 star reviews

in the past 90 days

17% increase in 1 star reviews

in the past 90 days

12%

79%

Latest highest rating:

5

Very good quote on car insurance, and recommended on... Very good quote on car insurance, and recommended on go compare site Reviewed on: 25th September 2024

Latest lowest rating:

1

Ok where do I start ! Ok where do I start !!!!!! If you want to get car insurance then look else where !!!!!!!!! I have spent more time on the phone trying to get help with... Read more Reviewed on: 15th November 2024

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About this product

Here at Smart Money People, we collect 1st Central car insurance reviews from genuine customers, to help you make an informed decision about your next provider.

1st Central was founded in 2008 and has been growing fast ever since. Specialising in car insurance, the brand offers a variety of products with different levels of cover, including a telematics policy for newer drivers.

When choosing a new policy, take the time to ensure it is suitably robust and meets all of your needs. Do you want breakdown cover included in the policy? Do you need legal cover? What about cover for any medical expenses that may occur after an accident? Working out your priorities before searching for a policy can make the selection process much easier. Check out our 1st Central car insurance reviews to find out what others think.

Have you had a car insurance policy with 1st Central? Whether good or bad, share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Were you satisfied with the price of the premium? Did you have any interactions with the customer service team? Leave a 1st Central car insurance review today to help other drivers just like you.

1st Central Car Insurance reviews (847)

Review of the 1st Central, Car Insurance:

AVOID THIS COMPANY AT ALL COSTS APPALLING COMPANY IF...

AVOID THIS COMPANY AT ALL COSTS APPALLING COMPANY IF YOU HAVE AN ACCIDENT THEY DO NOT LISTEN TO YOU OR FIGHT YOUR CLAIM A 3RD PARTY HIT MY SON HE TURNED OUT OF HIS LANE INTO MY SON ON A DUAL CARRIAGEWAY AND APPARENTLY ITS 50 /50 CASE LAW SAYS BOTH ARE AT FAULT SO MY SONS FAULT TOO EVEN THOUGH HE STAYED IN HIS OWN LANE AND DIDNT MOVE HE HAD NEARLY PASSED THE DRIVER WHEN HE DECIDED TO CHANGE LANES AND HIT HIM YET THE INSURANCE COMPANY DO NOT FIGHT THE LIABILITY JUST TAKE THE NO CLAIMS WITHOUT PAYING ANYONE OUT AND WITHOUT NOTIFICATION ABSOLUTELY AWFUL AVOID AVOID AVOID BECAUSE THEY ARE CHEAP DOES NOT MEAN GOOD AVOID AVOID AVOID Reviewed on: 10th November 2024

Reply from 1st Central Hi Joanne, We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be. If there’s anything you’d like us to look into for you, please contact us by sending an email to [email protected]. Please include your policy number and details of what’s gone wrong, and we’ll see if we can put things right. Ashley Response date: 11th November 2024

Rip of insurance

This is proper rip off insurance. First, they will give you good price and then after rape you off after one month normal. Cancellation fees for two months 24500 Reviewed on: 20th December 2023

Jokers

Absolute rubbish. Asked for no claims that I sent 3 times then decided I had accidents on record, except I don’t … not anywhere with anyone else. When I queried it they wanted all my documents from every insurance ever as proof that they were in the wrong. Total waste of time and effort dealing with them, jokers just want to stick your insurance payments up. Reviewed on: 18th December 2023

Do not use them

Sadly, 1st central failed to do the job they were committed to do. I paid enough money through the year and they simple closed my claim, no communication, nothing. My car was hit, I had 2 witnesses, they both seen the person, the car that damaged mine. 1st cental failed to support my claim stating there's nothing they could do. Then without notice closed my case. Said they tried contacting me, which was simple untrue. Please do not use them, pay little more money and get somone better. Reviewed on: 16th December 2023

Car Accident

Had an Accident in March, one of there insured drove into the back of me when I was stationary, they admitted liability now saying accident never occurred, bunch of jokers Reviewed on: 14th December 2023

Avoid

Avoid! They do unnecessary checks. Creating work and expense for you. Things that other insurers have never asked for. Reviewed on: 8th December 2023

Nothing but trouble

For some reason this company could not take payment despite the banks insistence that 1St Central were able to access funds. After several months of assurances and repeat issues this was finally resolved. However, my car had to be scrapped as the head gasket had blown. Cancellation fee was £109. Total rip off and will not be renewing on my other vehicle when the time comes. AVOID AT ALL COSTS, Reviewed on: 4th December 2023

Avoid at all costs!

Had a non fault accident, other party's insurance claimed liability but 1st central have still been taking monthly payments for a car that is written off. Expected me to pay nearly 6 times the price of their cancellation fee, will be glad when I no longer have any ties to this dreadful "company" Be aware that even in a calm collected conversation you will have abuse thrown at the by most representatives at this company, even had money reimbursed due to the insults and way their staff spoke to me by their management. If you want to have an easy time when going through a stressful time such as an accident use any other company as 1st central will make your life and the process hell! Reviewed on: 2nd December 2023

Scam/hidden charges

Charged extra upon arbitrary request of further documents (V5C) even though I have been with 1st Central before. Avoid at all costs. Reviewed on: 1st December 2023

£50 non-refundable arrangement fee. what a scam

I have just canceled my policy after it was renewed yesterday. There is a non-refundable arrangement fee of £50 I had to pay. Arrangement fee. Hmm. Careful with 1st central. I will try not to get a new policy from them in the future Reviewed on: 30th November 2023

Legalised criminals

Filthy company that should be investigated and ceased from trading. A pure scam. Do not have any dealings with them. They appear cheap but immediately look for holes in your policy and charge you for any changes they want to make, then they’ll look again and do the same again. Shameless. I’d happily pay double to insure with just about anyone else. The whole setup is probably just a bunch of crooked lawyers that have outsourced a customer service department to Manila. What are they really going to do for you if you have an accident anyway Reviewed on: 28th November 2023

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