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Review of the 1st Central, Car Insurance:

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Ok where do I start !

Ok where do I start !!!!!! If you want to get car insurance then look else where !!!!!!!!! I have spent more time on the phone trying to get help with my policy than I ever have with all my other policy’s in the last 31 years !!!!!!!!!!!!! People say they will call you back and even email you……….they don’t !!!!!!!!!! Their call centre is in South Africa and I couldn’t really understand the call workers……and this just build up the blood pressure!!!!!!! I am sure they try and keep you from getting all ur paperwork sorted in the first 14 days so they can then hit you with a £50 admin fee like they did to me :( and I have sent sooooooo many emails and wasted soooooo much time trying to do this in the first 14 days that yes I do feel hard done by !!!!!! I really feel hard done by as it’s their poor admin why I am now having to pay an admin fee !!!!!!! I have opened up a complaint : Your case reference: 34639373 Our reference:FPM6022725531FC And if I do ever hear back from them and they do me right I will come back to this review and do an update………..but I am more than sure they won’t !!!!!!! Please learn from my mistake and don’t just go for the cheaper option as it really is not worth the hassle………some times in life you realise that you are dealing with amateurs…………….. :( Please be warned !!!!!!!!!!!!!! Reviewed on: 15th November 2024

Reply from 1st Central Hi Kevin, Thank you for your feedback. We’re sorry to hear about your experience with us. All details on the policy impact the price of the policy we offer, if details are found to be incorrect we need to update them and this can impact the price of the policy. I can see this has been raised to our complaints team. I've passed your review on to them. Once they have investigated your complaint, they'll be in contact with you. We’ll use your comments to help improve our service and training for our agents. Ashley Response date: 18th November 2024

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