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1st Central: Car Insurance reviews

Name: Car Insurance
Rating: 1.68 (862 reviews)

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1.51

Based on 862 reviews, last reviewed 11th Feb 2025

100% decrease in 5 star reviews

in the past 90 days

32% decrease in 1 star reviews

in the past 90 days

12%

79%

Latest highest rating:

5

Very good quote on car insurance, and recommended on... Very good quote on car insurance, and recommended on go compare site Reviewed on: 25th September 2024

Latest lowest rating:

1

Seems that's it's not just me experiencing the same... Seems that's it's not just me experiencing the same thing. I just read this review. The same think happened to me. Sadly, it's quite common with this ... Read more Reviewed on: 11th February 2025

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About this product

Here at Smart Money People, we collect 1st Central car insurance reviews from genuine customers, to help you make an informed decision about your next provider.

1st Central was founded in 2008 and has been growing fast ever since. Specialising in car insurance, the brand offers a variety of products with different levels of cover, including a telematics policy for newer drivers.

When choosing a new policy, take the time to ensure it is suitably robust and meets all of your needs. Do you want breakdown cover included in the policy? Do you need legal cover? What about cover for any medical expenses that may occur after an accident? Working out your priorities before searching for a policy can make the selection process much easier. Check out our 1st Central car insurance reviews to find out what others think.

Have you had a car insurance policy with 1st Central? Whether good or bad, share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Were you satisfied with the price of the premium? Did you have any interactions with the customer service team? Leave a 1st Central car insurance review today to help other drivers just like you.

1st Central Car Insurance reviews (862)

Review of the 1st Central, Car Insurance:

BEWARE!! Ludicrous charges! THEY DO NOT CARE!!

Took out insurance and over a week later they asked for proof of NCB and proof of claims. Asked my last insurance provider for this. When I didn’t get them in time they charged £175. I had told them I had contacted twice to get these documents. I decided to cancel after nearly 4 weeks and for this I was charged £156, minus my first payment, despite their website saying it’s a £10 cancellation fee after 14 days!! Very impersonal service and completely ridiculous charges!! Felt as though they grabbed me with a cheap quote and then added on extras to make money. My monthly payment went from £37 to £55!! Felt like dealing with robots whose job is to add money on excessively!! Wish I’d read these reviews first!! Reviewed on: 29th November 2024

Reply from 1st Central Hi Katharine, Thank you for your feedback. We’re sorry to hear about your experience with us. All details on the policy impact the price of the policy we offer, if details are found to be incorrect we need to update them and this can impact the price of the policy. If you’d like to speak to the team about this process, please give us a call on 0333 043 2095. We’re here to help from Mon-Fri: 9am to 5pm. Ashley Response date: 2nd December 2024

Scammers

I got trapped by this scam and when i… I got trapped by this scam and when i tried to cancel my policy they have so many charges. Arrangement fee £50. Cancellation fee £50. Excess protect fee£30. Admin fee £50. These all fees you have to pay to these scammers Reviewed on: 18th October 2022

Con-artists

Literally lied to me, claimed I signed something the day before (when I hadn't even logged in or been on a computer, I don't carry out this stuff on phone). Then when I proved they were lying they tried to take my money anyway. Avoid at all costs. Reviewed on: 17th October 2022

100% Scam

They sent me the sensor and I can't login to the app. I phoned up twice and the man on the phone said just drive as normal and try to login later. They cancelled my policy and gave me back the refund. They charged me cancelation fee and the sensor. I phoned up again and they said get another insurer. Fuck Reviewed on: 14th October 2022

At least Dick Turpin wore a mask

They did it to me too say they need more information and charge you for it .. tie you up in knots give you a major headache never a uk person on the phone they keep your card details on file.. and they are the biggest load of crooks on earth don't touch them Reviewed on: 13th October 2022

Sly

Sly company, not nice to deal with, hard to get your money back if they take it by accident too! Reviewed on: 12th October 2022

DODGY BUSINESS PRACTICES

Once cover has been taken out they will pretend that they haven't received all of the information and will hit you with untold admin fees. Use Aviva or Churchill instead. Reviewed on: 11th October 2022

Useless, thieves

I thought Admiral was bad and then i got 1st central. Despicable Reviewed on: 10th October 2022

Excessive unnecessary charges

I wish I had read reviews before taking two policies. Similar to others asked for the V5 document and then charge of £69 for amending date. Never experienced an insurance company like this before. Avoid Reviewed on: 5th October 2022

RIP OFF --BE WARNED

After giving you a competitive quote they will come at you after the 14 day cooling off period to say the details on the policy may be incorrect ---things they have added or adjusted and then tell you you have to pay £68 inc administration fee --how can they get away with this ?? my mistake was to pay for the policy upfront should have done a monthly payment and would have stopped it Reviewed on: 5th October 2022

just awful

waited 3 weeks for them to arrange a payout and still waiting 12 days later for the money to land in my account. Really bad customer service on their webchat AVOID AVOID AVOID Reviewed on: 5th October 2022

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