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Chorley Building Society: Savings reviews

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4.83
Based on 1,294 reviews, last reviewed 22nd Feb 2025
63% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
13%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Excellent customer service in all branches and great... Excellent customer service in all branches and great saving account options. Reviewed on: 7th February 2025
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Sweeney K

Latest lowest rating:

1

AVOID LIKE THE PLAGUE... Disgraceful organisation just out to make more money from it's customers. Reducing the mortgage standard rate by 0.10% but the majority of savings rat... Read more Reviewed on: 22nd February 2025
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Ex Chorley customer
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About this product

Chorley and District Building Society savings reviews can help you to find out more about life at Chorley and District Building Society. How easy is it to contact Chorley and District Building Society? And how friendly are they? Our Chorley and District Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Chorley Building Society Savings reviews (1294)

Review of the Chorley Building Society, Savings:

Excellent Customer Service

5
I had to call the building Society as there were problems with a new savings account. What makes things difficult is that I have a nuerological condition that can sometimes get in the way of everyday task. The call was handled by Amanda, who took me step by step through what I needed to do. Amanda was very patient and waited for me to complete each step of the process which probably took longer than someone without the issues I have. I am grateful for her patience. Many Thanks M Reviewed on: 31st October 2023
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Chorley Member Feedback

My experience

5
Had problems getting onto my online banking but Tracy & Julie were excellent help keeping me updated Reviewed on: 30th October 2023
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Chorley Member Feedback

Chorley Building Society Branch Review

5
The staff are very pleasant and helpful in the Leyland branch - great service. Reviewed on: 27th October 2023
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Verified Member

Chorley Building Society Branch Review

5
Enjoy the friendliness of the assistance offered and I was called back the same day. Reviewed on: 27th October 2023
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Verified Member

Chorley Building Society Branch Review

5
Loved that I could walk into branch and talk to someone about setting up my savings accounts. All sorted easily and in a friendly way. No online faffing about or codes to enter. Great! ID checks were swift and simple, good product information. Also love the passbooks!. Reviewed on: 26th October 2023
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Verified Member

Accessing account online

4
Tracey has been extreamily helpful , above and beyond ! Chorley bs needs to improve online systems ! This would make Traceys job and that of her colleagues much better and more rewarding . Once again thankyou Tracey Reviewed on: 26th October 2023
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Chorley Member Feedback

Not great

2
Opened an ISA account, then had all sorts of issues logging in. Thought it might be to do with cookies, there was no option to reject and the 'read more' took me to a google search page! This appears to have been fixed now but not very reassuring at the time. Went elsewhere on a lower interest rate. Shame Reviewed on: 25th October 2023
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Chorley Member Feedback

Superb Customer service by your staff

5
Had to make a repeat phone call this morning 25/10/2023 to try and gain access to my new product which I could not access. A previous member of staff in my first call the day before told me that your 'IT' department were experiencing issues with the acceptance of the OTAC code? and that she would call me back with a resolution which did not happen hence my repeat call today to the lovely Georgina. What can I say other than thank you! Georgina you are a real star and credit to the company you work for. From the moment you took my call this morning, you listened, you reassured me and you resolved the issue efficiently without fuss and with the upmost professionalism. Offering to remain on the call with me whilst guiding me through re-registration was both extremely helpful and demonstrates your desire to provide the upmost and best customer care you clearly consider necessary. Confirming everything with follow up messages reinforced the reassurance you clearly achieved during the call with me. Chorley Building Society need to roll out the red carpet, bring out the trumpeter’s and sound the fanfare, because you are a star. Thank you. Kindest regards Steve Reviewed on: 25th October 2023
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Chorley Member Feedback

Chorley Building Society Branch Review

5
Very friendly and professional. Always feels that I have had the best advice for me. Reviewed on: 24th October 2023
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Verified Member

Excellent staff and service

5
Your staff member was very helpful and knowelagable Reviewed on: 24th October 2023
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Chorley Member Feedback

Chorley Building Society Branch Review

5
Very friendly people to deal with and really helpful. Reviewed on: 23rd October 2023
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Verified Member

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