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DF Capital: Savings Account reviews

Name: Savings Account
Rating: 3.86 (7 reviews)

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3.50

Based on 7 reviews, last reviewed 17th Apr 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

71%

4 star

3 star

2 star

29%

Latest highest rating:

5

Good value, excellent, prompt messaging system. Good value, excellent, prompt messaging system. Reviewed on: 14th April 2025

Latest lowest rating:

1

Heartless Response During Family Bereavement I am writing this review after a genuinely upsetting experience with Dfcapital, and I hope it helps others make a more informed decision before trusti... Read more Reviewed on: 17th April 2025

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DF Capital Savings Account reviews (7)

Heartless Response During Family Bereavement

I am writing this review after a genuinely upsetting experience with Dfcapital, and I hope it helps others make a more informed decision before trusting them with their savings. Following a recent bereavement in my family, I contacted the bank to request early access to funds held in a 90-day notice savings account. I was facing unexpected and significant costs due to the death of a close relative — including funeral expenses, medical bills, and urgent international travel. I provided a detailed explanation and multiple pieces of evidence, including the death certificate, funeral bills, flight tickets, etc. Despite the bank’s stated policy that early withdrawals may be considered in cases of bereavement or financial hardship, my request was refused. I was told that financial hardship, in their view, only applies to cases of bankruptcy or insolvency — a standard so extreme it renders the "exceptional circumstances" clause essentially meaningless for most real-world situations. There was no meaningful acknowledgment of the bereavement, the documented costs, or the emotional impact on my family. Instead, I received a cold, templated response that prioritised rigid adherence to policy over any show of compassion, flexibility, or basic human understanding. If you’re considering placing your money in a restricted-access savings product with this bank, be aware: in a genuine time of need, you may find your money locked away — regardless of how valid or serious your situation is. I deeply regret choosing Dfcapital, and I won’t be doing so again. Reviewed on: 17th April 2025

Good value, excellent, prompt messaging system.

Good value, excellent, prompt messaging system. Reviewed on: 14th April 2025

Great interest rate for an easy access account.

Great interest rate for an easy access account. Good customer service responses in a timely manner. Reviewed on: 4th September 2024

Very competitive interest rate

Very competitive interest rate and not went down even all other banks reduced interest rates. Easy withdrowal when needed and reinvestment. Absolutely wonderfyl, Reviewed on: 24th August 2024

Easy to use good rates

Easy to set up and use. Great rates. Reviewed on: 31st May 2023

Incompetent and zero custoer service

Failed to make a payment on time Failed to notify me Tried to make out it only affected my account, when no doubt it was a serious IT system issue Reviewed on: 10th May 2023

Good rates

Easy to set up 1 year bond with good interest rate Reviewed on: 11th April 2023

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