Konrad B's community profile page

Write a review

Go to business site

Viewing profile for,

Konrad B

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (2)

Review of the DF Capital, Savings Account:

View on product page

Heartless Response During Family Bereavement

I am writing this review after a genuinely upsetting experience with Dfcapital, and I hope it helps others make a more informed decision before trusting them with their savings. Following a recent bereavement in my family, I contacted the bank to request early access to funds held in a 90-day notice savings account. I was facing unexpected and significant costs due to the death of a close relative — including funeral expenses, medical bills, and urgent international travel. I provided a detailed explanation and multiple pieces of evidence, including the death certificate, funeral bills, flight tickets, etc. Despite the bank’s stated policy that early withdrawals may be considered in cases of bereavement or financial hardship, my request was refused. I was told that financial hardship, in their view, only applies to cases of bankruptcy or insolvency — a standard so extreme it renders the "exceptional circumstances" clause essentially meaningless for most real-world situations. There was no meaningful acknowledgment of the bereavement, the documented costs, or the emotional impact on my family. Instead, I received a cold, templated response that prioritised rigid adherence to policy over any show of compassion, flexibility, or basic human understanding. If you’re considering placing your money in a restricted-access savings product with this bank, be aware: in a genuine time of need, you may find your money locked away — regardless of how valid or serious your situation is. I deeply regret choosing Dfcapital, and I won’t be doing so again. Reviewed on: 17th April 2025

Review of the My Community Bank, Savings:

View on product page

high interest rate relative to competition

Very basic internet portal to manage the account, but it's relatively hassle free to get trough to a consultant on a phone. Reviewed on: 8th August 2022

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.