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DF Capital reviews

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Rated Good 3.56/5

DF Capital reviews

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Unverified business
Last reviewed within 21 days

Review summary

People rate this company as Good based on 7 product reviews

Average score of 3.56/5
5 star
71%
4 star
0%
3 star
0%
2 star
0%
1 star
29%
Reviews for DF Capital have trended positively over the past 90 days

Latest positive rating

5/5

Good value, excellent, prompt messaging system.

Good value, excellent, prompt messaging system.

{"display":"Bryn","full_name":"Bryn","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings Account
Bryn 14th April 2025

Latest negative rating

1/5

Heartless Response During Family Bereavement

I am writing this review after a genuinely upsetting experience with Dfcapital, and I hope it helps others make a more informed decision before trusting... I am writing this review after a genuinely upsetting experience with Dfcapital, and I hope it helps others make a more informed decision before trusting them with their savings. Following a recent bereavement in my family, I contacted the bank to request early access to funds held in a 90-day notice savings account. I was facing unexpected and significant costs due to the death of a close relative — including funeral expenses, medical bills, and urgent international travel. I provided a detailed explanation and multiple pieces of evidence, including the death certificate, funeral bills, flight tickets, etc. Despite the bank’s stated policy that early withdrawals may be considered in cases of bereavement or financial hardship, my request was refused. I was told that financial hardship, in their view, only applies to cases of bankruptcy or insolvency — a standard so extreme it renders the "exceptional circumstances" clause essentially meaningless for most real-world situations. There was no meaningful acknowledgment of the bereavement, the documented costs, or the emotional impact on my family. Instead, I received a cold, templated response that prioritised rigid adherence to policy over any show of compassion, flexibility, or basic human understanding. If you’re considering placing your money in a restricted-access savings product with this bank, be aware: in a genuine time of need, you may find your money locked away — regardless of how valid or serious your situation is. I deeply regret choosing Dfcapital, and I won’t be doing so again. Read more Read less

{"display":"Konrad B","full_name":"Konrad B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings Account
Konrad B 17th April 2025

About DF Capital

DF Capital are a specialist savings and commercial lending bank built to serve the needs of individuals and businesses in the UK. If you have used DF Capital before, why not share your experience with us.

DF Capital at a glance

Reviews for DF Capital

Showing 7 of 7 company reviews Last reviewed within 21 days

Heartless Response During Family Bereavement

Savings Account 17th April 2025

I am writing this review after a genuinely upsetting experience with Dfcapital, and I hope it helps others make a more informed decision before trusting... I am writing this review after a genuinely upsetting experience with Dfcapital, and I hope it helps others make a more informed decision before trusting them with their savings. Following a recent bereavement in my family, I contacted the bank to request early access to funds held in a 90-day notice savings account. I was facing unexpected and significant costs due to the death of a close relative — including funeral expenses, medical bills, and urgent international travel. I provided a detailed explanation and multiple pieces of evidence, including the death certificate, funeral bills, flight tickets, etc. Despite the bank’s stated policy that early withdrawals may be considered in cases of bereavement or financial hardship, my request was refused. I was told that financial hardship, in their view, only applies to cases of bankruptcy or insolvency — a standard so extreme it renders the "exceptional circumstances" clause essentially meaningless for most real-world situations. There was no meaningful acknowledgment of the bereavement, the documented costs, or the emotional impact on my family. Instead, I received a cold, templated response that prioritised rigid adherence to policy over any show of compassion, flexibility, or basic human understanding. If you’re considering placing your money in a restricted-access savings product with this bank, be aware: in a genuine time of need, you may find your money locked away — regardless of how valid or serious your situation is. I deeply regret choosing Dfcapital, and I won’t be doing so again. Read more Read less

Rated Terrible 1/5
Read more product reviews

Good value, excellent, prompt messaging system.

Savings Account 14th April 2025

Good value, excellent, prompt messaging system.

Rated Excellent 5/5
Read more product reviews
  • 5/5

    Great interest rate for an easy access account.

    Great interest rate for an easy access account. Good customer service responses in a timely manner.

  • 5/5

    Very competitive interest rate

    Very competitive interest rate and not went down even all other banks reduced interest rates. Easy withdrowal when needed and reinvestment. Absolutely wonderfyl,

    {"display":"Kinako","full_name":"Kinako","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings Account
    Kinako 24th August 2024
  • 5/5

    Easy to use good rates

    Easy to set up and use. Great rates.

    {"display":"SGomm","full_name":"SGomm","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings Account
    SGomm 31st May 2023
  • 1/5

    Incompetent and zero custoer service

    Failed to make a payment on time Failed to notify me Tried to make out it only affected my account, when no doubt it was a serious IT system issue

  • 5/5

    Good rates

    Easy to set up 1 year bond with good interest rate

    DF Capital are low on reviews. Used one of their products? Why not write a review.

    Products from DF Capital

    Showing all products offered by DF Capital

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