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Review of the Chorley Building Society, Savings:

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Log in problem

Tracey very patiently helped me when I couldn’t log in to Chorley online Reviewed on: 28th December 2023

Review of the Chorley Building Society, Savings:

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Brilliant customer service over the phone

I phoned Chorley BS to ask if I could transfer my existing ISA to a different ISA with a higher interest rate. I was supported by Tracey who was brilliant throughout. She went through some of the ISA options with me and then assisted me with creating a Chorley Online account whilst on the phone. She knew exactly which screen I was on, was able to tell me where to click on the screen and took actions on her side to make the registration process quick and easy. Tracey gave comprehensive information on the next steps of my ISA transfer and also informed me how to request a change of address. She was very clear with her instructions and remained patient and friendly throughout. Exactly what I was looking for! Reviewed on: 22nd December 2023

Review of the Chorley Building Society, Savings:

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Uncomplicated, helpful customer service.

Just wanted to champion Chorley Building Society (and Joyce), for their fantastic customer service. No corporate nonsense and delaying tactics re withdrawals - just good old fashioned assistance. I recommend them to any investor for this reason alone. Reviewed on: 18th December 2023

Review of the Chorley Building Society, Mortgages:

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Efficient, helpful and friendly

I’ve alway valued my experiences with the Chorley. They are personable to deal with and so helpful, at all times. Reviewed on: 14th December 2023

Review of the Chorley Building Society, Savings:

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Too many unnecessary numbers

The registration > log-in> withdrawal process has too many steps and verifications. Have never in over 50 registrations been asked for my Nat. Ins number as part of log-in! At least 5 different numbers or codes needed Reviewed on: 8th December 2023

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