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Chorley Building Society: Savings reviews

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4.83
Based on 1,294 reviews, last reviewed 22nd Feb 2025
60% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
13%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Excellent customer service in all branches and great... Excellent customer service in all branches and great saving account options. Reviewed on: 7th February 2025
Sweeney K's avatar
Sweeney K

Latest lowest rating:

1

AVOID LIKE THE PLAGUE... Disgraceful organisation just out to make more money from it's customers. Reducing the mortgage standard rate by 0.10% but the majority of savings rat... Read more Reviewed on: 22nd February 2025
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Ex Chorley customer
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About this product

Chorley and District Building Society savings reviews can help you to find out more about life at Chorley and District Building Society. How easy is it to contact Chorley and District Building Society? And how friendly are they? Our Chorley and District Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Chorley Building Society Savings reviews (1294)

Review of the Chorley Building Society, Savings:

Very helpful, pleasant and professional

5
What wonderful people work at the Chorley Building Society. All have gone out on a limb to help me sort things out after my husband's passing, not an easy task in these terrible times due to Covid19. They explained and solved several problems that had been worrying me and I am very grateful to them. Thank you so much. Reviewed on: 13th May 2020
Chorley Member Feedback's avatar
Chorley Member Feedback

Savings account

5
Tracey was immense. So polite, courteous, patient and helpful. She responded very professionally to my questions and explained her answers in a re-assuring manner. She put my mind at ease and showed care in her work. Thank you Tracey for all your kind and considered assistance. Reviewed on: 26th July 2023
Chorley Member Feedback's avatar
Chorley Member Feedback

My amazing experience with Chorley's savings staff

5
Gill Cinar in the Chorley's savings department spent a great deal of time on 24th July helping me to establish an on-line facility for me. Without her patience and friendly but professional help, I would probably still not be able to go on line. She followed up the following day with a telephone call to help me to make an investment on line. I am not a complete idiot on computers but I would otherwise have had great difficulty in achieving my objective. Gill's help was an excellent example of customer service at its best. Reviewed on: 25th July 2023
Chorley Member Feedback's avatar
Chorley Member Feedback

Savings Account

5
I set up accounts in my wife’s and my name. Had a bit of a glitch ( my mistake ) Rang up and spoke to Tracy who sorted it out with ease and settled my mind. Superb Lancashire lass thank you so much Tracy. Pity other banks can’t clone you. X Reviewed on: 25th July 2023
SHARON BRADSHAW's avatar
SHARON BRADSHAW

Beware - Customer Service Does Not Exist!

1
My wife and I have attempted to open accounts with this Building Society but the online system appears to have broken. We have been registered for online banking and are able to log on. We have also received emails advising us that the accounts have been opened and will be available to access on line, where we will see our account numbers so that we can transfer funds in. This is not the case, no new account details are available. I have attempted to contact the society by phone many times today but can never get through to anyone. I have always been placed in a queue for ten minutes after which time I am told to leave a message and the line is cut. This is absolutely disgraceful. Needless to say, we will not be bothering to send them any money even if, by some miracle, we finally get our accounts. I feel very sorry for the staff if they are treated with as much contempt as customers. Reviewed on: 24th July 2023
Charles Polak's avatar
Charles Polak

Chorley Building Society Branch Review

5
I was delighted with the advice and service I received. Thank you. Reviewed on: 21st July 2023
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Verified Member

Chorley Building Society Branch Review

5
Always great customer service and no difference on recent visit (17/07) when I was served by Lucy. She was knowledgeable, professional and friendly. We were acknowledged immediately with a warm welcome - well done, Lucy. Local building society with great rates and customer service. Reviewed on: 21st July 2023
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Verified Member

Chorley Building Society Branch Review

5
The service is friendly and welcoming. Reviewed on: 19th July 2023
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Verified Member

Chorley Building Society Branch Review

3
I like their locality and convenience. Reviewed on: 17th July 2023
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Verified Member

Chorley Building Society Branch Review

5
The head office is so easy to get to and very easy to park. The staff are all very friendly, you have a great team. Reviewed on: 14th July 2023
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Verified Member

Chorley Building Society Branch Review

5
Chorley always provide excellent customer service and are very helpful and professional. Reviewed on: 14th July 2023
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Verified Member

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