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Charles Polak

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Review of the Chorley Building Society, Savings:

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Beware - Customer Service Does Not Exist!

My wife and I have attempted to open accounts with this Building Society but the online system appears to have broken. We have been registered for online banking and are able to log on. We have also received emails advising us that the accounts have been opened and will be available to access on line, where we will see our account numbers so that we can transfer funds in. This is not the case, no new account details are available. I have attempted to contact the society by phone many times today but can never get through to anyone. I have always been placed in a queue for ten minutes after which time I am told to leave a message and the line is cut. This is absolutely disgraceful. Needless to say, we will not be bothering to send them any money even if, by some miracle, we finally get our accounts. I feel very sorry for the staff if they are treated with as much contempt as customers. Reviewed on: 24th July 2023

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