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Napo: Pet insurance reviews

Name: Pet insurance
Rating: 3.64 (25 reviews)

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3.73

Based on 25 reviews, last reviewed 7th Apr 2025

400% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

64%

4 star

2 star

32%

Latest highest rating:

5

When I needed help they were there 100% When I needed help they were there 100% there customer services was first rate in helping me solve my problem a big thank you to Lou. Reviewed on: 7th April 2025

Latest lowest rating:

1

NOT PAYING OUT Wr have been paying them lot's of money each month to make sure we are covered for our dog. They take months in getting back when a payment is due and... Read more Reviewed on: 28th October 2024

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About this product

Napo pet insurance offers lifetime cover for dogs and cats.

Napo provide many extras as standard including complementary treatment, dental work, travel and third-party liability. Napo can pay you or the vets, whichever you prefer. You also get unlimited expert video calls and an online claims process.

Napo pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Napo before, you can also leave a review and share your experience.

Napo Pet insurance reviews (25)

Review of the Napo, Pet insurance:

Napo has been amazing!

Napo has been amazing! They genuinely care about you and your dog, and it shows in every interaction. Anytime I’ve reached out, the team has been super friendly and helpful. It feels like talking to real people who love animals, not just another insurance company thinking about making money. They go above and beyond to make sure you’re taken care of. Napo makes the whole process simple and personal. Highly recommend them! Reviewed on: 4th September 2024

Finally, I found a good pet insurer

I tried waggle and ManyPets in the past, but the experience was underwhelming with both. Took weeks to hear back from customer services. At Napo, the team seems to genuinely care and move fast. Reviewed on: 28th July 2023

Zero stars if I could

Terrible company bought into the marketing bs and it’s all fake! Reviewed on: 26th July 2023

Do not touch with a barge pole

My trustpilot review was cancelled! Why because it told the truth. Faceless company that takes 8 weeks for a simple claim and renewal premium ridiculous Reviewed on: 26th July 2023

Best in class

I am a happy customer, they go above and beyond and show real care for my puppy. Paying claims fast but also giving access to other cool services like the puppy academy! Reviewed on: 26th July 2023

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