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AA: Breakdown Cover reviews

Name: Breakdown Cover
Rating: 3.01 (193 reviews)

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2.61

Based on 193 reviews, last reviewed 17th Dec 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

36%

16%

43%

Latest highest rating:

5

I cannot thank AA Roadside Assistance enough for the... I cannot thank AA Roadside Assistance enough for their exceptional service during my recent breakdown. Driving from Devon to London early on a Saturda... Read more Reviewed on: 17th December 2024

Latest lowest rating:

1

They’ve had my car for 10 days! They’ve had my car for 10 days. Won’t communicate when I can get it back as they don’t know! They’ve had the parts for 4 days apparently which is all ... Read more Reviewed on: 7th November 2024

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About this product

Like many drivers, breaking down is not something we want to think about! But when it happens, You'll be thankful that you're with a good breakdown cover provider. That's were our AA breakdown cover reviews come in. You can read and write YOUR AA Breakdown cover reviews. We started Smart Money People to help drivers like you to find the best breakdown cover based on our honest reviews. Together, we can make financial services work better for everyone.

AA Breakdown Cover reviews (193)

Review of the AA, Breakdown Cover:

amazing

The aa is the best brake down company out there Reviewed on: 28th March 2016

Really good

great service great value - would recommend to anyone Reviewed on: 12th July 2020

Pricey but worth it

Bit expensive compared to other companies, but always quick to arrive and able to fix the issue. Reviewed on: 10th July 2020

Very Good response time

I once broke down to a battery in my car breaking , AA were quick to get out to me (less than 30 mins) and were very helpful and replaced my battery for me, I Only had to pay for the battery. And they gave me nearly a month to pay for it or I could pay for it in chunks. I loved my time with AA. I'm no longer with them now as my new car insurance doesn't have a deal with them. Reviewed on: 9th July 2020

Excellent

Excellent quick service amazing company Reviewed on: 5th July 2020

Excellentservice

I recently had to call.out the AA several times and every time they were patient, friendly and professional. Reviewed on: 2nd July 2020

Very good.

Car broke down and they arrived super quickly to fix the problem. It was all covered and they were lovely. Reviewed on: 12th May 2020

Quick

quick to come and save me when i broke down Reviewed on: 2nd May 2020

Driver took advantage of vulerable woman and kids to upsell

AA driver attended a breakdown of my wife's electric car on a cold January day. The Wife, two kids aged 7 and 4 and elderly mother-in-law were in the car. The AA engineer turned up (late) then said he didn't know how to fix or move a broken-down electric car. He went on to tell my wife that she HAD to buy an overpriced Relay upgrade otherwise she would be stuck by the roadside indefinitely. He then gave her the office number and a reference to quote when ordering the upgrade (presumably so he got his commission) and left her there. My wife did not like being bullied like this, but the children were cold and hungry so she relented. I re-assured her that we would likely be able to reclaim the costs via a complaint. The relay call was attended by a different engineer who got the car moving within 60 seconds of arriving (the problem was just a discharged 12V battery) and was baffled at why the earlier engineer did not know how to fix it. According to him, ALL AA engineers are trained on starting electric vehicles. It seems that some of them are also trained on taking advantage of the vulnerable to earn commission on membership upgrades. When I raised a complaint to the head office, the driver's conduct was justified on account of "small print" in the membership contract, doubling down on his reprehensible behaviour. The message this sent to me is that this engineer was not a one off, but rather mistreatment of Customers for financial gain is systemic at the AA - to the point where they actually write in special contract terms to enable and protect it. I urge anyone considering breakdown cover to avoid the AA like the plague and go with one of the many, many other options out there. Their well-known brand is not an assurance of quality but a screen they hide behind to exploit their Customers. AVOID AVOID AVOID!!! Reviewed on: 21st March 2020

Awful in every way - dishonest & uncaring

The AA told me lies when they thought I would sign up - once they realised I was a member (and i didnt know I was still a member because they had previously told me I wasnt - so I had to struggle with a non starting car prior to this) they soon changed their tune. If you want a lot of stress, to be on hold a lot, & to pay money for nothing, join the AA. Reviewed on: 6th March 2020

Cannot be trusted

Can’t be trusted!! Can’t be trusted!! My wife’s car broke down after dark on a busy country road in heavy rain. The AA refused to attend because she was lucky enough to stop on a garage forecourt which was much safer than the roadside. The AA said that they will not recover from a garage forecourt, even though the garage was closing. She was told by the AA that she should have stopped at the side of the road or in (an even darker) side turning. Fortunately a family member was able to rescue her. This was important as she was on her way home from Addenbrooke’s hospital. I will never use the AA again- they cannot be trusted! Reviewed on: 2nd January 2020

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