Write a review

AA: Breakdown cover reviews

Name: Breakdown cover
Rating: 2.9 (207 reviews)

View other AA products

2.38

Based on 207 reviews, last reviewed 17th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

34%

15%

47%

Latest highest rating:

5

I have not had one problem with the AA. I have not had one problem with the AA. They are fast and reliable. Staff are friendly and informative Reviewed on: 12th June 2025

Latest lowest rating:

1

Horrendous company. Horrendous company. You will never able to contact any real person from the company. Unless you got at hour for waiting. If you are willing to cancel ... Read more Reviewed on: 17th September 2025

Read all reviews Write a review

About this product

AA breakdown cover gives you help from a trained mechanic if your car, van or motorbike breaks down.

You can track when help will arrive on the app. Standard Roadside Assistance covers breakdowns that happen more than 1/4 mile away from your home and you can choose to cover a vehicle or a person in any vehicle as a driver or passenger.

AA breakdown cover reviews help you find out what it’s really like to be a customer. If you’ve used AA before, you can also leave a review and share your experience.

Review AA: Breakdown cover now

Help others make smarter decisions by sharing your own experience.

Write a review

AA Breakdown cover reviews (207)

DO NOT USE THIS COMPANY

Do not use the AA. I am appalled at the service they gave me I have now had 2 very VERY bad experiences with them. Yesterday I broke down on the motorway and it took them 8 hours to come and look at my car. I am a 22 year old women and I was by myself in the dark at night and apparently I was ‘priority’ however, they wouldn’t look at my car on the motorway so I had to be pulled off before they would even see me. They told me they would be there for 4pm they did not sort the problem out until gone midnight. Once they finally came they charged me an EXTRA £450 to get my car home as they only cover 50 miles free … WHAT ARE WE EVEN PAYING FOR IN THE MEMBERSHIP?! DO NOT USE THEM! I will be writing a bad review on every site possible and will be leaving them straight away. I will steer everyone away from the AA that is thinking of joining. Reviewed on: 26th February 2022

AA are criminals

broken on the 8/2/22 in Essex road London, patrol was threatening , intimidating, did not fix the car, did not make the car safe, left me in a vulnerable situation. even when i had audi assist for three years. when complaint AA staff Joanne, Felicity, B Rai, Seema in complaints Manchester very aggressive, threatening behaviour, taken money and are refusing to give me my money back. stay away from this from this company. They want a proof that i can buy, drive and have the right to live and drive the car in the UK. AA are not immigration, not the police. AA questioned me about my education, even though I am Senior Bank Manager. AA are CRIMINALs. Reviewed on: 25th February 2022

Repeatedly lie to you!

3 hours on the hard shoulder of the M1 and repeatedly lied too! Broke down at 4.00 pm waited 3 hours on the hard shoulder of the M1 (rush hour) despite being told I was priority because of the dangerous situation, repeatedly lied to about recovery times, then after 3 hours towed to a service station 2 miles down the motorway by an independent recovery company, waited another hour and a half for a patrolman to turn up to tell me my car needed recovering (which I knew all along and I believe so did they as you are asked for the symptoms when you call) now told it will be 11.30pm before they can recover me for the 150 mile onward journey (which I don’t believe as every single member of staff you speak to lies about the times) you will wait at least 2 hours or more after the time they tell you. Cant have my car delivered to my garage because they are closed as it will be 1.00 am in the morning! and even if I have it dropped off there I have to make my own way home or else get my car taken home and they then will charge you to take it to your garage the next day! so 7 hours stranded so far (that’s if they turn up a 11pm which I doubt) be lucky to get home by 2 am! Personally after being a member for 7 years I will never use them again, they are unprofessional they don’t care and no longer have the resources or ability to look after their members, I would never recommend them! Update 11.23 patrolman arrived but says he can only tow me halfway!!!!!! Is dumping me at a service station 75 miles from home at 1.00 am in the morning I now have to wait to be picked up from there! AA you should be ashamed of yourselves!!!! Reviewed on: 17th February 2022

Totally Disgraceful Service

Member for 13 years and paid for home relay for all that time. Broke down 50 miles from home on Thursday and AA sent some guy in a white van who didn't have a clue. The AA then abandoned me by the side of the road and told me to make my onw way home despite having paid for Home |Relay for 13 years!! Totally rubbish service. phoned to complain and was told it would take 56 days to respond to my complaint. What has happened to the AA? Time to join the RAC Reviewed on: 12th February 2022

Great overall service

Always able to deal with any problems in a quick and timely manner Reviewed on: 7th February 2022

Left vulnerable female at night. Refused to help

My daughter has to stop driving due to unsafe weather. The snow was not forecast to be as bad as it was. Hitters had not been out. It was 11pm at night and below freezing temps. I phoned the aa for help. I pay them hundreds of pounds a year and have never had to use them. They were not interested and did not care that she was out there alone in freezing conditions in the middle of the night. I even offered to pay them to go and they still said they would not help her. The man did not even want to listen. I asked to speak to his supervisor who he said would ring me back and didn't. If you pay these people to make sure your family is safe then don't bother because they don't care. Please please please do not go with this company I don't want to see other people put at risk. Reviewed on: 26th November 2021

Disgrace

Booked my MOT with AA smart care , everything that wanted doing was over priced , rang customer services to get them to put a £50 tyre on instead of a £127 one , also complained about being told the wiper blades would be £58 when a set from halfords ( who I consider expensive) were £22 , was told the tyre was already on and that the AA has to make their money on top of the garage, only used this service because the said an mot would only be £25 through them ....they certainly made up for the cheap mot on all the over charging, thoroughly disgusted, won't ever use smart care again or the AA for breakdown and insurance Reviewed on: 23rd September 2021

AA WILL LEAVE YOU STRANDED!

AA WILL LEAVE YOU STRANDED for 8 HOURS…. I HAD TO ABANDONED MY CAR Yesterday (15/09/21 at approx. 18:30), my car broke down on a dual carriageway and I phoned AA breakdown to hopefully repair it and if this couldn’t happen then I would be happy for my car to be towed home as it was too late to take it to a local garage at the time. They explained that there was major delays locally and said breakdown assistance would not arrive until 19:50. When nonone arrived at 19:50, I phoned back AA which they then said there were further delays and would come at 20:50. So I waited again. The breakdown service came about 20:43 but didn’t bother looking or asking me what the problem was. They towed my car to a local BP garage and then told me someone will be coming in 30 mins to try to repair the vehicle. Then a technician (LJ Recovery & Repair) arrived at approx 10:41 and shined a torch in the hood of my car, asked me a series of questions which I answered and he responded saying this is a recovery job and that there is nothing they can do. I then called AA to complain - they said there is not much they could do at this point. They told me I SHOULD HAVE READ THE TERMS & CONDITIONS then I would have understood the process. I called again to complain as I was stranded and did not have the means to sort out my car recovery on my own. I call again at approx 11:26 then log a new call for recovery to come and collect my vehicle. I was initially told LJ Recovery would come at 2:25. I did not receive any regular updates from AA or LJ recovery. NO ONE came to collect me or the vehicle so I ended up abandoning my car at 2:30am. A young lady on her own, it was such a cold night and I had been so tired due to waiting so long. I eventually called someone to collect me. I am prepared to share my story with every news outlet/Watchdog available. I do not think this should ever happen to paying customers. AA are liars, scammers and manipulators. Reviewed on: 16th September 2021

Cost Effective provider

Cost Effective provider for all...Cost Effective provider for all Reviewed on: 14th September 2021

10 hours and AA is not here wow

It’s the worse company to be with. Waited 8 hours with my kids in the car and asked me to wait another 3 hours. If you don’t have enough personal or track to recover the vehicles why would you ask people to join you and keeping people on the road for 10 hours. I kindly request people to avoid AA and find something els. Reviewed on: 6th August 2021

Do you have a different AA product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Car Insurance
from Cornmarket 4.17 from 9 reviews
Breakdown cover
from Emergency Assist 1.00 from 25 reviews
Breakdown cover
from RAC 1.48 from 172 reviews

Want to see more from AA?

Motorbike Insurance
from AA 5.00 from 1 reviews
Balance Transfer Credit Card
from AA 4.11 from 11 reviews
Caravan Insurance
from AA 4.00 from 2 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub