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AA: Breakdown cover reviews

Name: Breakdown cover
Rating: 2.84 (214 reviews)

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2.27

Based on 214 reviews, last reviewed 27th Jan 2026

No new 5 star reviews

in the past 90 days

133% increase in 1 star reviews

in the past 90 days

33%

14%

49%

Latest highest rating:

5

I have not had one problem with the AA. I have not had one problem with the AA. They are fast and reliable. Staff are friendly and informative Reviewed on: 12th June 2025

Latest lowest rating:

1

Splicing Audio Recording to be liars AA told me they wont pay out my 700 car fee saying after i dropped off my car. I went back and picked it up, and took it elsewhere. Saying they have a... Read more Reviewed on: 27th January 2026

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About this product

AA breakdown cover gives you help from a trained mechanic if your car, van or motorbike breaks down.

You can track when help will arrive on the app. Standard Roadside Assistance covers breakdowns that happen more than 1/4 mile away from your home and you can choose to cover a vehicle or a person in any vehicle as a driver or passenger.

AA breakdown cover reviews help you find out what it’s really like to be a customer. If you’ve used AA before, you can also leave a review and share your experience.

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AA Breakdown cover reviews (214)

Totally Disgraceful Service

Member for 13 years and paid for home relay for all that time. Broke down 50 miles from home on Thursday and AA sent some guy in a white van who didn't have a clue. The AA then abandoned me by the side of the road and told me to make my onw way home despite having paid for Home |Relay for 13 years!! Totally rubbish service. phoned to complain and was told it would take 56 days to respond to my complaint. What has happened to the AA? Time to join the RAC Reviewed on: 12th February 2022

Great overall service

Always able to deal with any problems in a quick and timely manner Reviewed on: 7th February 2022

Left vulnerable female at night. Refused to help

My daughter has to stop driving due to unsafe weather. The snow was not forecast to be as bad as it was. Hitters had not been out. It was 11pm at night and below freezing temps. I phoned the aa for help. I pay them hundreds of pounds a year and have never had to use them. They were not interested and did not care that she was out there alone in freezing conditions in the middle of the night. I even offered to pay them to go and they still said they would not help her. The man did not even want to listen. I asked to speak to his supervisor who he said would ring me back and didn't. If you pay these people to make sure your family is safe then don't bother because they don't care. Please please please do not go with this company I don't want to see other people put at risk. Reviewed on: 26th November 2021

Disgrace

Booked my MOT with AA smart care , everything that wanted doing was over priced , rang customer services to get them to put a £50 tyre on instead of a £127 one , also complained about being told the wiper blades would be £58 when a set from halfords ( who I consider expensive) were £22 , was told the tyre was already on and that the AA has to make their money on top of the garage, only used this service because the said an mot would only be £25 through them ....they certainly made up for the cheap mot on all the over charging, thoroughly disgusted, won't ever use smart care again or the AA for breakdown and insurance Reviewed on: 23rd September 2021

AA WILL LEAVE YOU STRANDED!

AA WILL LEAVE YOU STRANDED for 8 HOURS…. I HAD TO ABANDONED MY CAR Yesterday (15/09/21 at approx. 18:30), my car broke down on a dual carriageway and I phoned AA breakdown to hopefully repair it and if this couldn’t happen then I would be happy for my car to be towed home as it was too late to take it to a local garage at the time. They explained that there was major delays locally and said breakdown assistance would not arrive until 19:50. When nonone arrived at 19:50, I phoned back AA which they then said there were further delays and would come at 20:50. So I waited again. The breakdown service came about 20:43 but didn’t bother looking or asking me what the problem was. They towed my car to a local BP garage and then told me someone will be coming in 30 mins to try to repair the vehicle. Then a technician (LJ Recovery & Repair) arrived at approx 10:41 and shined a torch in the hood of my car, asked me a series of questions which I answered and he responded saying this is a recovery job and that there is nothing they can do. I then called AA to complain - they said there is not much they could do at this point. They told me I SHOULD HAVE READ THE TERMS & CONDITIONS then I would have understood the process. I called again to complain as I was stranded and did not have the means to sort out my car recovery on my own. I call again at approx 11:26 then log a new call for recovery to come and collect my vehicle. I was initially told LJ Recovery would come at 2:25. I did not receive any regular updates from AA or LJ recovery. NO ONE came to collect me or the vehicle so I ended up abandoning my car at 2:30am. A young lady on her own, it was such a cold night and I had been so tired due to waiting so long. I eventually called someone to collect me. I am prepared to share my story with every news outlet/Watchdog available. I do not think this should ever happen to paying customers. AA are liars, scammers and manipulators. Reviewed on: 16th September 2021

Cost Effective provider

Cost Effective provider for all...Cost Effective provider for all Reviewed on: 14th September 2021

10 hours and AA is not here wow

It’s the worse company to be with. Waited 8 hours with my kids in the car and asked me to wait another 3 hours. If you don’t have enough personal or track to recover the vehicles why would you ask people to join you and keeping people on the road for 10 hours. I kindly request people to avoid AA and find something els. Reviewed on: 6th August 2021

86 hours on I believe they have lost my my car!

74 hours since my vehicle needed to be recovered and returned. Spoke to at least 10 different people telling me 10 different things. I've tonight found out the car has been taken to recovery garage overnight, left at 3 different service station's and it's still not been picked up on its final journey Reviewed on: 31st July 2021

Pushy on renewal, won't take no for an answer.

Careful the AA like to cancel your cover without notifying you, they are very pushy on trying to get you to renew your cover each year, had big problems with theses all because I didn't want to renew, they robbed me of some cover that I had payed for becarful Reviewed on: 19th July 2021

Terrible organisation and service

I called this morning at 8am. Now, it is 21:18, we are a family with young kid have changed two trucks and still in middle of no where waiting for the 3rd truck to turn up,which is supposed to be here 40 mins ago. Now we have to wait 20 minutes for a taxi and our car won’t get home tonight. The whole thing is badly organised. All this for a 3 hour journey home. Reviewed on: 27th June 2021

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