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AA: Breakdown cover reviews

Name: Breakdown cover
Rating: 2.89 (209 reviews)

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2.38

Based on 209 reviews, last reviewed 5th Dec 2025

100% decrease in 5 star reviews

in the past 90 days

20% decrease in 1 star reviews

in the past 90 days

34%

15%

47%

Latest highest rating:

5

I have not had one problem with the AA. I have not had one problem with the AA. They are fast and reliable. Staff are friendly and informative Reviewed on: 12th June 2025

Latest lowest rating:

1

AA WILL DO ANYTHING BUT CAR RECOVERY !!! My car broke down at 1015 on 4 Dec which i reported via AA app. The app then asked me to call AA - the AA app didnt work during the whole incidence. M... Read more Reviewed on: 5th December 2025

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About this product

AA breakdown cover gives you help from a trained mechanic if your car, van or motorbike breaks down.

You can track when help will arrive on the app. Standard Roadside Assistance covers breakdowns that happen more than 1/4 mile away from your home and you can choose to cover a vehicle or a person in any vehicle as a driver or passenger.

AA breakdown cover reviews help you find out what it’s really like to be a customer. If you’ve used AA before, you can also leave a review and share your experience.

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AA Breakdown cover reviews (209)

Totally useless!

When my daughter had a road traffic accident on the M5 she was told, “sorry we don’t come out to accidents, only breakdowns”. My son’s parked car was hit and left with the bumper hanging off. He was told, “sorry we can’t attend as the car is drivable”. Consequently, he drove a mile and the bumper fell off completely. Wouldn’t touch them with a barge pole! Reviewed on: 19th December 2020

No Stars - Appalling Help - Refused To Change A Faulty Battery

AA Job No - 3031 - On Date 20/11/2020 No Stars. This was the worst experience in all my years as a member of the AA, by a country mile and the first where the AA Representative attending refused or could not change over a faulty battery! The AA Representative stated a prior Medical Condition prevented him from replacing the failed battery with a new battery. Ergo, what is the point of a mechanic who cannot or will not change a car battery! The AA clearly states it carries spare batteries in their vans... Is this just for show! Hence, we were left to solve the urgent issue ourselves, with the car running and told not to switch it off, whilst the AA representative disappeared off into the distance. Thank you Kwik Fit for coming to our rescue and solving the issue. Appalling service from this AA representative. Again... No Stars! Reviewed on: 23rd November 2020

Helpful

Used a few times and have always been friendly and helpful Reviewed on: 19th September 2020

Great and good value

Excellent and great value Very well explained Definitely would recommend Reviewed on: 28th August 2020

Great insurers

Trustworthy, prompt and reliable. Reviewed on: 25th August 2020

Used for years

We have been using The AA for a number of years, always there in our hour of need and staff very good, not had any problems Reviewed on: 13th July 2020

Really good

great service great value - would recommend to anyone Reviewed on: 12th July 2020

Pricey but worth it

Bit expensive compared to other companies, but always quick to arrive and able to fix the issue. Reviewed on: 10th July 2020

Very Good response time

I once broke down to a battery in my car breaking , AA were quick to get out to me (less than 30 mins) and were very helpful and replaced my battery for me, I Only had to pay for the battery. And they gave me nearly a month to pay for it or I could pay for it in chunks. I loved my time with AA. I'm no longer with them now as my new car insurance doesn't have a deal with them. Reviewed on: 9th July 2020

Excellent

Excellent quick service amazing company Reviewed on: 5th July 2020

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