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AA: Breakdown Cover reviews

Name: Breakdown Cover
Rating: 2.96 (199 reviews)

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2.55

Based on 199 reviews, last reviewed 23rd May 2025

100% decrease in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

35%

16%

43%

Latest highest rating:

5

I cannot thank AA Roadside Assistance enough for the... I cannot thank AA Roadside Assistance enough for their exceptional service during my recent breakdown. Driving from Devon to London early on a Saturda... Read more Reviewed on: 17th December 2024

Latest lowest rating:

1

You could not make this up Dear AA Customer Services, Further to my earlier complaint. I am writing to express my profound dissatisfaction and frankly, shock, at the abysmal l... Read more Reviewed on: 7th May 2025

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About this product

Like many drivers, breaking down is not something we want to think about! But when it happens, You'll be thankful that you're with a good breakdown cover provider. That's were our AA breakdown cover reviews come in. You can read and write YOUR AA Breakdown cover reviews. We started Smart Money People to help drivers like you to find the best breakdown cover based on our honest reviews. Together, we can make financial services work better for everyone.

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AA Breakdown Cover reviews (199)

Excellentservice

I recently had to call.out the AA several times and every time they were patient, friendly and professional. Reviewed on: 2nd July 2020

Very good.

Car broke down and they arrived super quickly to fix the problem. It was all covered and they were lovely. Reviewed on: 12th May 2020

Quick

quick to come and save me when i broke down Reviewed on: 2nd May 2020

Driver took advantage of vulerable woman and kids to upsell

AA driver attended a breakdown of my wife's electric car on a cold January day. The Wife, two kids aged 7 and 4 and elderly mother-in-law were in the car. The AA engineer turned up (late) then said he didn't know how to fix or move a broken-down electric car. He went on to tell my wife that she HAD to buy an overpriced Relay upgrade otherwise she would be stuck by the roadside indefinitely. He then gave her the office number and a reference to quote when ordering the upgrade (presumably so he got his commission) and left her there. My wife did not like being bullied like this, but the children were cold and hungry so she relented. I re-assured her that we would likely be able to reclaim the costs via a complaint. The relay call was attended by a different engineer who got the car moving within 60 seconds of arriving (the problem was just a discharged 12V battery) and was baffled at why the earlier engineer did not know how to fix it. According to him, ALL AA engineers are trained on starting electric vehicles. It seems that some of them are also trained on taking advantage of the vulnerable to earn commission on membership upgrades. When I raised a complaint to the head office, the driver's conduct was justified on account of "small print" in the membership contract, doubling down on his reprehensible behaviour. The message this sent to me is that this engineer was not a one off, but rather mistreatment of Customers for financial gain is systemic at the AA - to the point where they actually write in special contract terms to enable and protect it. I urge anyone considering breakdown cover to avoid the AA like the plague and go with one of the many, many other options out there. Their well-known brand is not an assurance of quality but a screen they hide behind to exploit their Customers. AVOID AVOID AVOID!!! Reviewed on: 21st March 2020

Awful in every way - dishonest & uncaring

The AA told me lies when they thought I would sign up - once they realised I was a member (and i didnt know I was still a member because they had previously told me I wasnt - so I had to struggle with a non starting car prior to this) they soon changed their tune. If you want a lot of stress, to be on hold a lot, & to pay money for nothing, join the AA. Reviewed on: 6th March 2020

Cannot be trusted

Can’t be trusted!! Can’t be trusted!! My wife’s car broke down after dark on a busy country road in heavy rain. The AA refused to attend because she was lucky enough to stop on a garage forecourt which was much safer than the roadside. The AA said that they will not recover from a garage forecourt, even though the garage was closing. She was told by the AA that she should have stopped at the side of the road or in (an even darker) side turning. Fortunately a family member was able to rescue her. This was important as she was on her way home from Addenbrooke’s hospital. I will never use the AA again- they cannot be trusted! Reviewed on: 2nd January 2020

Always fast, professional and practical.

I've had to use AA twice for breakdowns. As a woman sometimes I'm concerned my lack of car knowledge will lead to me being taken advantage of, however AA have made me feel the opposite. They have always been extremely kind, taken time to explain things and suggested appropriate solutions for my needs. Reviewed on: 1st December 2019

Professional and reliable

The AA have been going as long as anyone else, and they've always been there when I've needed them. Reviewed on: 14th September 2019

Worse Company in the World cause damage not fix it!!

Worse company in the world to deal with. My car has a fault which the patrol then added more problems when he damaged my ECU. Put in a claim straight away as soon as my Land Rover garage told me, they make me wait 6 weeks to come back to me and basically say Land Rover don’t know what they’re talking about cause the AA in house guys say their Patrol wouldn’t cause that issue. Even though I have CCTV evidence, proof from garage and Land Rover Uk. Ask them if their OBD readers and jump packs are regularly inspected and certificated (which they are) but they won’t supply evidence of this Reviewed on: 5th September 2019

Ok

Okokokokokokokokokokokokokokokokkk Reviewed on: 27th August 2019

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