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AA: Breakdown cover reviews

Name: Breakdown cover
Rating: 2.89 (209 reviews)

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2.38

Based on 209 reviews, last reviewed 5th Dec 2025

100% decrease in 5 star reviews

in the past 90 days

20% decrease in 1 star reviews

in the past 90 days

34%

15%

47%

Latest highest rating:

5

I have not had one problem with the AA. I have not had one problem with the AA. They are fast and reliable. Staff are friendly and informative Reviewed on: 12th June 2025

Latest lowest rating:

1

AA WILL DO ANYTHING BUT CAR RECOVERY !!! My car broke down at 1015 on 4 Dec which i reported via AA app. The app then asked me to call AA - the AA app didnt work during the whole incidence. M... Read more Reviewed on: 5th December 2025

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About this product

AA breakdown cover gives you help from a trained mechanic if your car, van or motorbike breaks down.

You can track when help will arrive on the app. Standard Roadside Assistance covers breakdowns that happen more than 1/4 mile away from your home and you can choose to cover a vehicle or a person in any vehicle as a driver or passenger.

AA breakdown cover reviews help you find out what it’s really like to be a customer. If you’ve used AA before, you can also leave a review and share your experience.

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AA Breakdown cover reviews (209)

Extremely helpful service

I recently shopped around before automatically renewing my AA breakdown insurance. It has crept up over the years to become very expensive. When I phoned through to ask if they could offer me a better deal, the advisor took the time to explore all options and came up with a much better option. I accepted! Reviewed on: 14th October 2022

Parts and garage cover is waste of money

I had parts and garage cover from AA,last night my car was broken down,firstly they didn't came on time,they attended next day in the morning, when he turn up,he said gearbox is gone,so I took my car to local AA certified mechanic, but mechanic comes back with a qoute and when I talk to AA they said they can't pay because it may be long term issue,all they do is looking for a small excuse not to cover the cost,some one govt should take action against them, as they d Misleading the people to rip off them. They should check the car before selling this cover to anyone,only thing they do is take advantage of you when you are stuck,they know you can't do anything except paying them.very unprofessional Reviewed on: 12th October 2022

Very poor customer services

Truly ridiculous company who seemingly cannot follow the law with regards to issuing proof of payment. I have been waiting 3 weeks, spoken to countless “advisors” and wasted a full day attempting to get the most basic of things - a receipt for a payment I have made! Not difficult! Most of their staff that I spoke to didn’t actually know what a receipt is, based on what was actually sent to me at one point. During my super fun day of going around in circles on the phone, I was continually directed to a department which was closed and just meant my call was cut off and I had to start again. However, every person insisted it was not closed..odd then, that I spent all day getting the recorded message “this line is now closed” I will be moving all breakdown cover for both my personal vehicles and company fleet away from the AA due to their sheer unprofessionalism and stupidity. Reviewed on: 19th September 2022

Quick, professional, experienced

Have used them for multiple breakdowns and always been quick and a positive experience Reviewed on: 17th September 2022

Read the small print

Awful so far. We broke down at 5:30pm on Saturday, 15 minutes from our rural gite on the way to get food after an eight hour journey. It took 30 minutes for our breakdown call to be answered and we were immediately told that in France nothing is fixed at the breakdown (should have read the policy more carefully) - all they could offer was for the car to be towed to storage to wait until Tuesday when it would be taken to a garage and get us a taxi back to the gite. When we mentioned a hire car we were told that the policy made it clear that it was only if one was available and nothing would be until after the bank holiday weekend (should have read the policy more carefully). When we said could they book us a taxi for after we had managed to get some shopping (as we had no food in and were in the middle of nowehere) they said it would be faster for us to sort that ourselves (was that in the policy???) and they'd reimburse us once we got back to England. So we had to sort ourselves out. Sunday, another 30 minute wait to book a taxi for Monday to get more food. Tuesday - an 80 minute wait to bd told the car wouldn't be looked at till Friday and, as if said in our policy documents, a hire car wasn't guarunteed. Again, the woman said it would be quicker to sort it ourselves. "So what exactly are we paying the AA for then, if we have to do everything ourselves?" She laughed - obviously thought I was joking. I'm not. Three days in France. No car and still no sign of having any transport in the near future. If you're considering AA European Breakdown cover, my advice would be to READ THE SMALL PRINT VERY CAREFULLY and then GO WITH SOMEONE ELSE!!! Reviewed on: 16th August 2022

Saved me

Saved me when my tyre burst and I want that £1000 baby Reviewed on: 13th August 2022

Good price and excellent service

Plus lots of member benefits and discounts Reviewed on: 12th August 2022

AA Membership

Not cheap, but value for money particularly with accounting for extras. Is needed and when required has proved valuable already. Reviewed on: 12th August 2022

Excellent car breakdown insurance

I have had AA car insurance for many years and have found them fair in pricing, swift in response when I've needed them, & very good customer service. Their very helpful assistants helped me by negotiated my subs when my income dropped & I am very grateful to them. Reviewed on: 9th August 2022

Fraudsters running a duping business

Agree to the random add-ons they suggest when you try to take out an insurance, and then they would find millions of ways to pick out random words from their fine-print to reject your claims or deny support. Worst of all, they will try to paint you as a fraud suggesting various ways you could be submitting false claims! As if customers can inflict self-harm and go through a tragedy on purpose to claim a small part of their losses! Stay away from such a company - when you run a business which you yourself cannot trust, no wonder you cannot trust your customers either! Reviewed on: 2nd August 2022

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