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AA: Breakdown cover reviews

Name: Breakdown cover
Rating: 1.95 (223 reviews)

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1.95

Based on 223 reviews, last reviewed 9th Jul 2026

100% decrease in 5 star reviews

in the past 90 days

133% increase in 1 star reviews

in the past 90 days

32%

14%

49%

Latest highest rating:

5

Fast and easy app to use, good customer service give... Fast and easy app to use, good customer service given throughout whole experience of breakdown which was sorted within the hour Reviewed on: 24th March 2026

Latest lowest rating:

1

Save your money for when you need a tow The most useless and frustrating experience, no proper communication from customer service, car overheated due to thermostat failure - explained it’s ... Read more Reviewed on: 9th July 2026

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About this product

AA breakdown cover gives you help from a trained mechanic if your car, van or motorbike breaks down.

You can track when help will arrive on the app. Standard Roadside Assistance covers breakdowns that happen more than 1/4 mile away from your home and you can choose to cover a vehicle or a person in any vehicle as a driver or passenger.

AA breakdown cover reviews help you find out what it’s really like to be a customer. If you’ve used AA before, you can also leave a review and share your experience.

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AA Breakdown cover reviews (223)

Great Roadside Assistance

Had a chap named Guy help me with my car today. Having recently switched over from RAC due to a disagreement over a battery warranty, first experience was great. Perfect communication, ran additional tests they didn’t have to and really helped me diagnose the problem. Gave recommendations of where to go at the lowest rate, checked my tyre pressure as they looked low, and came earlier than we expected. Offered a tip as a thank you, and even refused it. Can’t fault the service or the technician at all, and will certainly stay with them from now on. Many thanks to Guy and the AA. Reviewed on: 23rd February 2023

This company stole £342 from my business account without authorisation.

This company stole £342 from my business account without authorisation. I signed up to the AA breakdown in Jan 2022 for £120. On the 2nd of Jan 2023 I received an email stating that my policy would be auto-renewed at a cost of £342! that day. This was not something I had authorised. I checked that the payment had not gone out and stopped my card, I also checked that no standing order or direct debit was in place. I sent an email to the AA and told them that I did not want to auto renew and they emailed back and said that I have agreed to it by accepting the T&Cs. (I never accept auto renewals and had I been aware of this I would not have accepted it). I then received a second email with an offer to renew at £120, I refused on principle. I considered the matter delt with but on the 1st Feb £342 was taken from my account. I am still unsure about how this was taken as my card details had changed! I informed my banks fraud team and the amount was refunded, I am very concerned that this company is able to take money without current card details! Unauthorised direct debit?? I have no idea how it was done but if I were to take £342 I would be arrested, one rule for the big fish and another for the small fry! Reviewed on: 3rd February 2023

Breakdown Cover

It Is bad If you break down, no one to come and pick you up. So It's Good to have cover. Reviewed on: 1st February 2023

poor customer service

Very poor customer service. Clearly the AA has no respect for loyal customers and a complete insult to our intelligence. As a regular customer i am charged £25 per month (with no breakdown claims) and a new customer pays £8 for the same cover. Not any more... Reviewed on: 20th January 2023

Useless with no customer care

Turbo pipe blew on my van giving it a maximum speed of 20mph and struggled to get up hills. AA left me in a dangerous location for 9 hours, promising they'd attend but didn't. Eventually I had to risk my life, driving onto a motorway and up the hardshoulder all the way home, as they failed to get a single vehicle to attend. They promised to come to my home to relay the vehicle to a garage, and didn't turn up either. They offered compensation, but after numerous promises, nothing has arrived after 6 months of chasing. There is zero customer service. If you call - they just tell you they've sent an email on your behalf and someone will get in touch within 72 hours - but they don't. No empathy, no concern, no customer care at all. Put the money in a savings account every year instead and use it if you break down then. Save yourself the pain of dealing with a company that simply don't care Reviewed on: 12th January 2023

All about the money. No care

My daughter had a blowout, we have fleet insurance for 6 cars, was told cover ran out in 2021, checked card in car and it says 2022. We thought we had renewed for this year. Will be checking bank in the morning, however, apparently the car in question doesn't exist on DVLA database, she can't even renew cover at side of road and they refuse to come out, she's on a long unlit road by herself. Thank goodness link tyre sales have more sense. The car in question was found immediately on the DVLA database and they are in their way to get her sorted without even asking for money upfront!!! Reviewed on: 5th January 2023

Tar river service

Since yesterday night 1030pm reported tyre flat till 646am no one came in cold in night on the road !!! Vision lost for AA !!in file and system Reviewed on: 2nd January 2023

Bad time keeping

They have changed the arrival time more then 5times. They give the engineer wrong location. More then 4 hours waiting and I’m still waiting Reviewed on: 19th December 2022

AA service

Wife flat tyre on A303 Right now. We are Gold members and have been for years. She’s been told 1-6 hours to wait. I called National Tyres and a guy called Ryan is coming in 1 hour with tyre to fix problem. Of course I will be paying him and it’s out of hours but I don’t care. My wife has been treated appallingly by a woman at the AA who couldn’t have cared less. In future I suggest we all save our insurance premium and if you get a breakdown (which is rare these days) just pay for the local tyre/tow etc service. You’ll probably save a lot more than you spend over the years. I have 4 cars insured with the AA and it costs about £250 a year. In future my own money will insure me! Reviewed on: 17th December 2022

No common sense longest wait times in the freezing weather

Broke down on the A2 last night at 4:40pm waited almost an hour to be towed twice as far away from home to a ''safe space'' which was a mc Donald's and a subway at the Dartford Services. The AA then needed to send someone out to check the problem (2 hours later), also on a flatbed truck that could have taken me home, I was then dumped there until 12:50am. I have woken up with a cough and cold as there was no where to sit in the warm for 8+ hours. Utterly disgusted is an understatement. A complete lack of care and common sense shown. When you are closer to home than the services, surely you should just be taken home and ease the stress on the company. It took 3 people to do the job of one person with an ounce of common sense. Reviewed on: 15th December 2022

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