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Review of the AA, Breakdown Cover:

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Useless with no customer care

Turbo pipe blew on my van giving it a maximum speed of 20mph and struggled to get up hills. AA left me in a dangerous location for 9 hours, promising they'd attend but didn't. Eventually I had to risk my life, driving onto a motorway and up the hardshoulder all the way home, as they failed to get a single vehicle to attend. They promised to come to my home to relay the vehicle to a garage, and didn't turn up either. They offered compensation, but after numerous promises, nothing has arrived after 6 months of chasing. There is zero customer service. If you call - they just tell you they've sent an email on your behalf and someone will get in touch within 72 hours - but they don't. No empathy, no concern, no customer care at all. Put the money in a savings account every year instead and use it if you break down then. Save yourself the pain of dealing with a company that simply don't care Reviewed on: 12th January 2023

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