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AA: Breakdown cover reviews

Name: Breakdown cover
Rating: 2.9 (207 reviews)

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2.38

Based on 207 reviews, last reviewed 17th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

34%

15%

47%

Latest highest rating:

5

I have not had one problem with the AA. I have not had one problem with the AA. They are fast and reliable. Staff are friendly and informative Reviewed on: 12th June 2025

Latest lowest rating:

1

Horrendous company. Horrendous company. You will never able to contact any real person from the company. Unless you got at hour for waiting. If you are willing to cancel ... Read more Reviewed on: 17th September 2025

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About this product

AA breakdown cover gives you help from a trained mechanic if your car, van or motorbike breaks down.

You can track when help will arrive on the app. Standard Roadside Assistance covers breakdowns that happen more than 1/4 mile away from your home and you can choose to cover a vehicle or a person in any vehicle as a driver or passenger.

AA breakdown cover reviews help you find out what it’s really like to be a customer. If you’ve used AA before, you can also leave a review and share your experience.

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AA Breakdown cover reviews (207)

Tar river service

Since yesterday night 1030pm reported tyre flat till 646am no one came in cold in night on the road !!! Vision lost for AA !!in file and system Reviewed on: 2nd January 2023

Bad time keeping

They have changed the arrival time more then 5times. They give the engineer wrong location. More then 4 hours waiting and I’m still waiting Reviewed on: 19th December 2022

AA service

Wife flat tyre on A303 Right now. We are Gold members and have been for years. She’s been told 1-6 hours to wait. I called National Tyres and a guy called Ryan is coming in 1 hour with tyre to fix problem. Of course I will be paying him and it’s out of hours but I don’t care. My wife has been treated appallingly by a woman at the AA who couldn’t have cared less. In future I suggest we all save our insurance premium and if you get a breakdown (which is rare these days) just pay for the local tyre/tow etc service. You’ll probably save a lot more than you spend over the years. I have 4 cars insured with the AA and it costs about £250 a year. In future my own money will insure me! Reviewed on: 17th December 2022

No common sense longest wait times in the freezing weather

Broke down on the A2 last night at 4:40pm waited almost an hour to be towed twice as far away from home to a ''safe space'' which was a mc Donald's and a subway at the Dartford Services. The AA then needed to send someone out to check the problem (2 hours later), also on a flatbed truck that could have taken me home, I was then dumped there until 12:50am. I have woken up with a cough and cold as there was no where to sit in the warm for 8+ hours. Utterly disgusted is an understatement. A complete lack of care and common sense shown. When you are closer to home than the services, surely you should just be taken home and ease the stress on the company. It took 3 people to do the job of one person with an ounce of common sense. Reviewed on: 15th December 2022

Disgusted with this company

Absolutely disgusted with the AA called them this morning at 8:30 for a break down with me and my child in the van, had a patrol car come out 2 hours delayed. Told the engineer car isn’t leaking so don’t put anymore water into the reservoir I just need a tow to the garage to which he then poured water into the reservoir thinking he can find a fault to water all 6 litres he poured into the van went straight into the oil sump. He then told me he could tow the van as it’s too big to which he ‘booked’ a recovery truck to come pick my van up and drop it to the garage for 1 o’clock which I thought brilliant thank you. Then 10 hours later my van is still on the side of the road waiting for the tow truck…..luckily I had a relative pick up my child as he would have probably got hypothermia. I spoke to aa customer service on the phone the simply said sorry and told me they’ve spend 23 minutes on the phone and other customers waiting I’ve had to call the tow truck company and leave my key in a safe location as I can’t spend anymore time 13 hours is ridiculous. Hopefully my van gets to the garage I simply won’t know until tomorrow morning Reviewed on: 12th December 2022

Very Poor Service

I called at 13:15 on 10 December and had to call another three times JUST TO GET A RECOVERY SLOT. Your customer care staff are appalling. Only when escalated to a manager did I get a booking, with a 9 hour waiting time. I've been a customer for 9 years paying almost £26 a month. Now it cannot be trusted. Currently 0 degrees and dropping. Incredibly poor service. I know you're busy, but you clearly need to employ more people to keep the business afloat. Off to your competitors I go! Reviewed on: 10th December 2022

Worst experience ever dont care about their customers!

Horrible experience will be cancelling my membership asap! Reviewed on: 16th November 2022

no service

At Legoland with family. Catalytic converter nicked.car stranded. AA refused to attend Reviewed on: 9th November 2022

Extremely helpful service

I recently shopped around before automatically renewing my AA breakdown insurance. It has crept up over the years to become very expensive. When I phoned through to ask if they could offer me a better deal, the advisor took the time to explore all options and came up with a much better option. I accepted! Reviewed on: 14th October 2022

Parts and garage cover is waste of money

I had parts and garage cover from AA,last night my car was broken down,firstly they didn't came on time,they attended next day in the morning, when he turn up,he said gearbox is gone,so I took my car to local AA certified mechanic, but mechanic comes back with a qoute and when I talk to AA they said they can't pay because it may be long term issue,all they do is looking for a small excuse not to cover the cost,some one govt should take action against them, as they d Misleading the people to rip off them. They should check the car before selling this cover to anyone,only thing they do is take advantage of you when you are stuck,they know you can't do anything except paying them.very unprofessional Reviewed on: 12th October 2022

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