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AA: Breakdown Cover reviews

Name: Breakdown Cover
Rating: 3 (192 reviews)

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2.52

Based on 192 reviews, last reviewed 7th Nov 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

36%

16%

43%

Latest highest rating:

5

Excellent Great reliable service , company been going for a very long time Reviewed on: 23rd August 2024

Latest lowest rating:

1

They’ve had my car for 10 days! They’ve had my car for 10 days. Won’t communicate when I can get it back as they don’t know! They’ve had the parts for 4 days apparently which is all ... Read more Reviewed on: 7th November 2024

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About this product

Like many drivers, breaking down is not something we want to think about! But when it happens, You'll be thankful that you're with a good breakdown cover provider. That's were our AA breakdown cover reviews come in. You can read and write YOUR AA Breakdown cover reviews. We started Smart Money People to help drivers like you to find the best breakdown cover based on our honest reviews. Together, we can make financial services work better for everyone.

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AA Breakdown Cover reviews (192)

Very Poor Service

I called at 13:15 on 10 December and had to call another three times JUST TO GET A RECOVERY SLOT. Your customer care staff are appalling. Only when escalated to a manager did I get a booking, with a 9 hour waiting time. I've been a customer for 9 years paying almost £26 a month. Now it cannot be trusted. Currently 0 degrees and dropping. Incredibly poor service. I know you're busy, but you clearly need to employ more people to keep the business afloat. Off to your competitors I go! Reviewed on: 10th December 2022

Worst experience ever dont care about their customers!

Horrible experience will be cancelling my membership asap! Reviewed on: 16th November 2022

no service

At Legoland with family. Catalytic converter nicked.car stranded. AA refused to attend Reviewed on: 9th November 2022

Extremely helpful service

I recently shopped around before automatically renewing my AA breakdown insurance. It has crept up over the years to become very expensive. When I phoned through to ask if they could offer me a better deal, the advisor took the time to explore all options and came up with a much better option. I accepted! Reviewed on: 14th October 2022

Parts and garage cover is waste of money

I had parts and garage cover from AA,last night my car was broken down,firstly they didn't came on time,they attended next day in the morning, when he turn up,he said gearbox is gone,so I took my car to local AA certified mechanic, but mechanic comes back with a qoute and when I talk to AA they said they can't pay because it may be long term issue,all they do is looking for a small excuse not to cover the cost,some one govt should take action against them, as they d Misleading the people to rip off them. They should check the car before selling this cover to anyone,only thing they do is take advantage of you when you are stuck,they know you can't do anything except paying them.very unprofessional Reviewed on: 12th October 2022

Very poor customer services

Truly ridiculous company who seemingly cannot follow the law with regards to issuing proof of payment. I have been waiting 3 weeks, spoken to countless “advisors” and wasted a full day attempting to get the most basic of things - a receipt for a payment I have made! Not difficult! Most of their staff that I spoke to didn’t actually know what a receipt is, based on what was actually sent to me at one point. During my super fun day of going around in circles on the phone, I was continually directed to a department which was closed and just meant my call was cut off and I had to start again. However, every person insisted it was not closed..odd then, that I spent all day getting the recorded message “this line is now closed” I will be moving all breakdown cover for both my personal vehicles and company fleet away from the AA due to their sheer unprofessionalism and stupidity. Reviewed on: 19th September 2022

Quick, professional, experienced

Have used them for multiple breakdowns and always been quick and a positive experience Reviewed on: 17th September 2022

Read the small print

Awful so far. We broke down at 5:30pm on Saturday, 15 minutes from our rural gite on the way to get food after an eight hour journey. It took 30 minutes for our breakdown call to be answered and we were immediately told that in France nothing is fixed at the breakdown (should have read the policy more carefully) - all they could offer was for the car to be towed to storage to wait until Tuesday when it would be taken to a garage and get us a taxi back to the gite. When we mentioned a hire car we were told that the policy made it clear that it was only if one was available and nothing would be until after the bank holiday weekend (should have read the policy more carefully). When we said could they book us a taxi for after we had managed to get some shopping (as we had no food in and were in the middle of nowehere) they said it would be faster for us to sort that ourselves (was that in the policy???) and they'd reimburse us once we got back to England. So we had to sort ourselves out. Sunday, another 30 minute wait to book a taxi for Monday to get more food. Tuesday - an 80 minute wait to bd told the car wouldn't be looked at till Friday and, as if said in our policy documents, a hire car wasn't guarunteed. Again, the woman said it would be quicker to sort it ourselves. "So what exactly are we paying the AA for then, if we have to do everything ourselves?" She laughed - obviously thought I was joking. I'm not. Three days in France. No car and still no sign of having any transport in the near future. If you're considering AA European Breakdown cover, my advice would be to READ THE SMALL PRINT VERY CAREFULLY and then GO WITH SOMEONE ELSE!!! Reviewed on: 16th August 2022

Saved me

Saved me when my tyre burst and I want that £1000 baby Reviewed on: 13th August 2022

Good price and excellent service

Plus lots of member benefits and discounts Reviewed on: 12th August 2022

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