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Sergio Ruggiero

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Review of the AA, Breakdown Cover:

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AA has the rudest Customer Service representatives

AA has the rudest Customer Service representatives and unfortunately their Head Office is not any better, they are entitled and very poor listeners. I did not get to choose my AA breakdown cover to start with as it came as part of a financial car loan AA had arranged for me via a third party, no one at AA explained to me the difference between the policies and I was only told that I would have to pay , as an offer , £1 a month on Direct Debit, which I did pay for months, until I received a call from an AA representative whom told me that the offer had come to an end and I now had to pay £ 7.63 a month , again no explanation given on the type of breakdown policy. I since then just paid and never used your services but the only time I needed , then I was treated like I wasn’t even an AA member , where their representatives all they wanted to do was selling me extras and in a rude manner too. I complained to the CEO office and I was told that i had how “bombarded” the AA customer service representatives with questions, like this was so unacceptable of me to ask questions, I believe this is why a client calls a customer centre , surely not to be abused and rudely spoken back. To conclude , I feel that I have not received the polite type of customer service I had signed up for, therefore, I cancelled my membership and chose one of their competitors who will be more transparent with its action and use better manners. Reviewed on: 18th May 2023

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