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Review of the AA, Breakdown Cover:

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Avoid at all cost or pay the cost

I have parts and garage cover,plus breakdown my car was attended to by an AA patrol back in April 23 who referred it to an 'approved PRESTIGE' garage. The vehicle was assessed, and it came back with an issue with the rear nearside shock absorber 'supposedly' which is covered. Anyway this part was replaced under warranty. I drove away from the garage and reported the same issue still ongoing. Loud noise to underside of car when driving, both back to the AA and garage. I was fobbed off by the AA's approved garage which is a PRESTIGE garage. I logged a complaint and it was rebooked back into another AA PRESTIGE garage local to me. I was assured if was an issue it would be repaired part of the same original call out, numerous times I was told this! The second garage assessed the car, said it was a weak shock absorber that had just been replaced and the top mount was the issue. Anyway, the saga continues I was then told that the shock absorber couldn't be replaced under warranty at this garage as they are not set up on the system to do so. I was rebooked into a third garage, under the AA PRESTIGE umbrella. The saga is still ongoing, the third garage say it's a weak shock absorber supposedly brand new or second hand that has failed but the problem with the noise first reported in April is a control arm front near side. The AA PRESTIGE group will now not replace the control arm as they say it's a separate issue. All the while the same noise first reported back in April in a breakdown is still ongoing!! So I have a dodgy shock absorber and mount fitted by AA on my vehicle that could collapse any time therefore unsafe and they won't replace either this or the control arm which is apparently according to the third garage is the original problem and noise reported back in April 23. Both parts covered under AA warranty which I paid a lot of money for and have done these past few years. The AA PRESTIGE are happy to install dodgy parts and not honour the warranty insurance I paid for. Mickey mouse companies, if I was you I wouldn't bother with the AA or PRESTIGE if you have to. DEAL WITH THE DEVIL FIRST!! Reviewed on: 23rd May 2023

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