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AA: Breakdown Cover reviews

Name: Breakdown Cover
Rating: 2.98 (196 reviews)

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2.51

Based on 196 reviews, last reviewed 13th Feb 2025

100% increase in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

36%

16%

43%

Latest highest rating:

5

I cannot thank AA Roadside Assistance enough for the... I cannot thank AA Roadside Assistance enough for their exceptional service during my recent breakdown. Driving from Devon to London early on a Saturda... Read more Reviewed on: 17th December 2024

Latest lowest rating:

1

Nightmare to cancel Service was good when I needed, however, the price increased a lot and I have an offer for a half price with RAC. Trying to cancel it has been a night... Read more Reviewed on: 13th February 2025

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About this product

Like many drivers, breaking down is not something we want to think about! But when it happens, You'll be thankful that you're with a good breakdown cover provider. That's were our AA breakdown cover reviews come in. You can read and write YOUR AA Breakdown cover reviews. We started Smart Money People to help drivers like you to find the best breakdown cover based on our honest reviews. Together, we can make financial services work better for everyone.

AA Breakdown Cover reviews (196)

Review of the AA, Breakdown Cover:

Unfit for purpose. No regard for their customers.

Last year a major accident left my wife and I stranded in the middle of a motorway in a storm. I've always had the AA's highest level of cover as I drive a lot and worry about this exact situation occurring. I followed the AA Accident Assist advice and as soon as I'd rung the police I rang the AA. Standing on the hard shoulder shivering in the pouring rain, I listened to phone ring for over an hour. The AA never even picked up. They've clearly cut all their phone operators because they've got a fancy app, but when you're on a motorway with no data signal, and it's raining so hard your phone's touchscreen stops working it's useless. This attempt at economy puts the lives of their members at risk. My car was eventually recovered by the highways agency and when it became clear that the AA were never coming, the police took pity on us and dropped us off at the nearest service station, leaving us to find our own way home at 3am. Unfortunately, the atrocious service did not end there. When I rang to complain I was accused of wasting the AA's time and they attempted to coerce me into the not making a complaint. Then another operator told me that I couldn't make a complaint because I tried to gaslight me into thinking that I didn't have the cover that I'd paid for. That took an hour of being bounced around random departments until they finally decided to believe me. Once I'd finally lodged a complaint and waiting the required 8 weeks, I was told that the AA actually had no responsibility to attend my accident, despite having AA Accident Assist cover with all the addons. No one had answered the phone because of the bad weather and all their call handlers were busy. If only there were some way to predict the weather and adjust staffing to compensate? I was told that because the Highways Agency had recovered the car, the AA were under no obligation to do anything, despite having onward travel and hire car as part of my membership. I guess I should have asked the police to leave the M4 closed for a few more hours to give the AA time to arrive? They could also (conveniently) find no record of my phonecalls where I was advised not to make a complaint and where I was accused of having the incorrect cover. I'm sure that was just a coincidence though. I was offered compensation of £150 (a tiny fraction of my annual membership fee) which took another 8 weeks and several emails before they eventually paid. After this ordeal, my trust in the AA has been irrevocably broken. It's clear the company will do anything possible to shirk their responsibilities to their customers and as such I will never use any AA service again, and I will advise everyone else I speak to do the same. The company is not fit for purpose. Reviewed on: 18th March 2024

Keep away from AA BREAKDOWN OR INSAURANCE

It's hard to know where to start. 13 hours to get recovered - only 70 miles from home. It's less the time issue and more the shocking lack of communication and interest in their customers. A digital communication system that doesn't work properly, huge waiting times on help numbers, disinterested call centre handlers and managers that don't have the bottle to come on the line. Worse still, you are promised one thing - only to find out that is not the case in reality. Many years as loyal family customers to the AA ruined in one day. 'The fourth emergency service' they said - thank goodness it isn't. Make certain you know what to expect before you pass over your money for membership. Reviewed on: 2nd May 2023

Do not use AA

Do not use AA breakdown, the service is very poor and unreliable. I've reported a breakdown 8 o'clock pm after 2 hours recovery vehicle showed up which was not the right size to tow my car dispite AA knowing what car I'm driving Reviewed on: 28th April 2023

AVOID

STAY AWAY They will increase your… STAY AWAY They will increase your membership price without informing you, they did that to me. When i called and asked why i have not been informed they only said that they they sent a letter and it's not there problem if i have not received it! They increased my membership from £20 to £36 and was charging me for that until I have noticed. I have also had a breakdown and repairs and garage fees involved, which AA had to cover as it's in my policy, they have not done and refuse to cover, even if i provide invoice. Reviewed on: 27th April 2023

Best breakdown company

How can i complain been with them 7years! Pay extra for parts and labour, have never been rejected a claim. Keep your car serviced follow the guideline's and its the best cover. My previous car had one claim in 4years. New car has had 2 in 4months. Thats life. AA has been amazing and really appreciate everything thank you. Reviewed on: 27th April 2023

Fraudulent company. Avoid like plague.

In my opinion and experience AA Breakdown cover is fraudulent company. They break the contract and manipulate the situation for the purpose to avoid towing or paying for car to be serviced (if you have that additional option). My experience is similar to many experience you can find in online reviews. They will gladly take your money for the membership but avoid fulfilling their legal obligation by making up unfounded reasons without any proof or sense. You may need car breakdown cover in the future. AA will let you down. Reviewed on: 17th April 2023

Very fast response and trustworthy company

AA are very quick to help breakdown cover and are always extremely helpful Reviewed on: 5th April 2023

£300 charge for a 1 mile pick up because of two flat tyres

My mother had two flat tyres, on her Rover 45, the AA charged her £300 to recover the car 1 mile to my house, absolute rip-off of my 82 year old. She had Premium Cover & they did her over when she was stuck at the side of a dangerous road, claiming the tyres were damaged in an RTA - which they were not. Refused to pick up car without an on the spot card payment of £300!!!!!! They will be cancelled & history from tomorrow. Reviewed on: 5th April 2023

Amazing service

Broke down and came within 20 mins, lovely chap too Reviewed on: 5th April 2023

Keys in car

LOCKED MY KEYS IN CAR Reviewed on: 29th March 2023

Absolute disgrace

Ball joint popped out confirmed by AA patrol some 5 hours later only to have it referred to Jackson’s local recovery who was lazy and claimed it was involved in a rtc despite absolutely No damage not even a scratch on vehicle. None the less I have the full cover having a disabled elderly individual with me at all times. Luckily I’m local and my elderly disabled mother was able to get home in a taxi. Some 19 hours later I’m stranded for a service I paid over £400 for to cover me for everything! Been a member for years and it’ll only be trouble free should you never break down! Won’t be renewing in June! Reviewed on: 16th March 2023

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