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AA: Breakdown Cover reviews

Name: Breakdown Cover
Rating: 3.01 (193 reviews)

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2.59

Based on 193 reviews, last reviewed 17th Dec 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

36%

16%

43%

Latest highest rating:

5

I cannot thank AA Roadside Assistance enough for the... I cannot thank AA Roadside Assistance enough for their exceptional service during my recent breakdown. Driving from Devon to London early on a Saturda... Read more Reviewed on: 17th December 2024

Latest lowest rating:

1

They’ve had my car for 10 days! They’ve had my car for 10 days. Won’t communicate when I can get it back as they don’t know! They’ve had the parts for 4 days apparently which is all ... Read more Reviewed on: 7th November 2024

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About this product

Like many drivers, breaking down is not something we want to think about! But when it happens, You'll be thankful that you're with a good breakdown cover provider. That's were our AA breakdown cover reviews come in. You can read and write YOUR AA Breakdown cover reviews. We started Smart Money People to help drivers like you to find the best breakdown cover based on our honest reviews. Together, we can make financial services work better for everyone.

AA Breakdown Cover reviews (193)

Review of the AA, Breakdown Cover:

amazing

The aa is the best brake down company out there Reviewed on: 28th March 2016

I cannot thank AA Roadside Assistance enough for the...

I cannot thank AA Roadside Assistance enough for their exceptional service during my recent breakdown. Driving from Devon to London early on a Saturday morning, my car unexpectedly failed me. To my amazement, an ambulance passing by stopped to ensure I was safe, soon followed by the police, who kindly looked after me until the AA arrived. Mark Hammond from the AA was my first hero. While, unfortunately, he couldn’t fix the issue on the spot, Mark’s professionalism shone through as he calmly explained the situation, arranged for a loader without delay, and advised me of the next steps. His quick thinking and reassurance were a huge comfort. Ryan, the loader driver, was equally fantastic. His expertise in handling my car was clear as he swiftly got it onto the loader. Understanding my predicament, Ryan went above and beyond—dropping me at the train station to ensure I could get to London, while also liaising with the garage to manage my car repairs. Although the car remains in Devon and still needs fixing, I now feel confident knowing that with my open return ticket, I’ll soon be back behind the wheel in the New Year. Breaking down is never pleasant, but the AA’s friendly and efficient support made all the difference. Mark and Ryan turned what could have been a stressful ordeal into a well-handled, reassuring experience. Thank you, AA Roadside Assistance—you were truly a lifesaver! Highly recommended for any motorist in need. Reviewed on: 17th December 2024

They’ve had my car for 10 days!

They’ve had my car for 10 days. Won’t communicate when I can get it back as they don’t know! They’ve had the parts for 4 days apparently which is all I know. If you ever break down and they tell you you have to got to an AA approved garage tell them to leave it at the side of the road. The fresh air will probably do a better job at fixing your car than the useless ‘mechanics’ they approve to fix your car Reviewed on: 7th November 2024

Be Careful with AA terms and conditions!

Be Careful with AA terms and conditions! Last week I realised my mot had expired by a week, I booked the mot and arranged for my car to be collected on trade plates by the garage, I went to start the car on my driveway and it was just clicking so I phoned the AA to explain but even though the car was on my drive and I have home start they refused to help! I explained I’m disabled and a blue badge holder and I’m unable to fix myself if it is just the battery. I have been with the AA for over 30 years on and off and have only used them twice and that was over 10 years ago. I have now cancelled my membership and will use the RAC as I could have broken down any where and as I can’t walk properly due to my disability i can’t take the risk with the attitude of the AA after my phone call with them. Reviewed on: 18th October 2024

Excellent

Great reliable service , company been going for a very long time Reviewed on: 23rd August 2024

They have always provided help and assistance when n...

They have always provided help and assistance when needed Reviewed on: 23rd August 2024

No help at all

Disgusting experience l, called when car lost all power leaving me and my daughter locked outside of it, no way to get into vehicle. On an unlit carpark in an hnsafe area freezing and pouring down with rain. Told was a priority booking but kept getting pushed back jn the queue till almost 4 hours later was told could be another 4 hours and we weren't priority but they could book a taxi home for us. As soon as reminded money was locked in the car they said oh sorry no can't do that then but they could cancel my job because no way would they be there. If I hadn't have called could have been left over night outside. Ended up having to walk almost 5miles along an unlit main road with no footpath Reviewed on: 23rd August 2024

Avoid. They don’t help despite following their advice.

My head gasket blew a couple of weeks ago. I am an AA member so I called the breakdown department and arranged for roadside assistance. One person attended and Misdiagnosed my car stating it was a single faulty spark plug, claiming I simply had to pay The AA £300 for a service and the issue would be solved. I booked this service as advised and the mechanic turned up late, spent 45 minutes sat outside my house before knocking on my door to inform me he didn’t have time to do the service so he would have to come back the following day. He marked the job as done on the system. I called the AA back to get a refund and eventually this was processed. As the car would not run they sent out a second patrol car who told me that my head gasket has blow and that it needed a specialist mechanic to repair it. He told me to get it to a garage within the following days. I found a garage who had the ability to fix the issue (not an easy job for my car type) and they took the car the follow day and confirmed the diagnostic. It needed replacing. The garage then proceeded to hold my car for 2 weeks due to workload and not being able to complete the repair. I need the car for ongoing health treatment and appointments so need it on the road asap so I found another garage who can repair it within the next week. I called the AA to ask them to tow the vehicle to the new garage and was told they ‘had already been out once’ and ‘it’s my fault for not following their advice or attemting to get it fixed’. Neither of these are true. They asked me to provide confirmation from the first garage that they had the car from the date of the final call out so today I provided them with a letter headed document confirm such details. Despite that they are completely refusing to help in anyway stating that I have ignored their advice and ‘had my time’ and call out. The power steering warning light is also now on my light as a result of trying to drive a car with significant engine failure (AAs fault) and they won’t come out despite my cover and it being an additional issue. They are telling me to drive a car that is not road worthy and looses power continuously (not legal) as that is what their advise is on the report. I will be reporting them to the financial ombudsman in order to claim all unnecessary costs, as the level of customer service is weak, they are rude, they will not honour the policy I have and completely disregard not only my own safety, but the safety of other road users unless I want to pay an additional £99+ £4.50 per mile for something that is already covered under my policy and was advised by patrol attending Reviewed on: 29th June 2024

AA have now come up money grabbing technique

AA have now come up money grabbing technique Reviewed on: 30th May 2024

Rewarding the loyalty

I would be happier if my loyalty would be rewarding. I find too high the yearly cost however, AA provides wild range of discount codes like car wash. Reviewed on: 29th May 2024

Not Smart, No Care

What an awful service. I broke down with faulty wipers during heavy rain and was taken to a nearby garage as it was not a roadside fix, fine with that. I agreed to the work, which was on the expensive side, but again ok with that. The wipers have since failed again and I needed the issue resolved rapidly (this is the UK!), but as there are no AA approved garages near me, I was advised to take it back to the same garage, this I refused as: it is very far away from my house, after failing to complete the work on the first attempt, I simply do not trust them. No alternatives to support me or my family were suggested, just an endless phone maze of people telling me to submit a complaint. I am now over £300 out of pocket and in the same position I started in. Lovely. Reviewed on: 16th May 2024

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