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AA: Home Insurance reviews

Name: Home Insurance
Rating: 3.07 (59 reviews)

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2.59

Based on 59 reviews, last reviewed 18th Dec 2024

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

31%

24%

37%

Latest highest rating:

5

I have recently had to make a claim which was a seam... I have recently had to make a claim which was a seamless process. Very good value for money and excellent customer service Reviewed on: 4th September 2024

Latest lowest rating:

1

Thieving company - steer well clear!! When you take out a policy they automatically select you far auto renewal, apparently its your responsibility to request that it doesn't. in my case t... Read more Reviewed on: 18th December 2024

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About this product

Protecting your home and its contents with a robust insurance policy is vital. Finding the right insurer for your needs is equally as important. We collect AA home insurance reviews to help you make an informed decision when taking out your new policy.

AA offers combined buildings and contents policies. You can choose between Home Insurance and Home Insurance Plus, depending on your needs from a policy. You can also opt for legal expenses cover and home emergency cover as additional extras. AA offers ‘new for old’ replacement on covered items, included within the standard level of cover.

Does AA sound like the right insurer for you? Read our AA home insurance reviews to see how genuine policyholders rate their experiences. Find out what levels of cover they selected and how satisfied they were with the price of their premium. Discover if they would renew their policies and recommend AA to friends and family. Customer reviews can provide the insight you need to make a smart decision when choosing your new provider.

Have you had a home insurance policy with AA? Did you opt for the standard level of cover, or for Home Insurance Plus? Did you add on either of the additional extras to your policy? Did you have any experience with AA’s customer service? Did you need to make a claim, and if so, how well was it dealt with? Did you use the ‘new for old’ promise, and if so, did it live up to expectations? Were you satisfied with the service you received as an AA policyholder and would you recommend the provider to others?

Write an honest AA home insurance review on Smart Money People today.

AA Home Insurance reviews (59)

Review of the AA, Home Insurance:

I have recently had to make a claim which was a seam...

I have recently had to make a claim which was a seamless process. Very good value for money and excellent customer service Reviewed on: 4th September 2024

Household Insurance from a household name you can't trust!!

Claim Reference number SHAA01006224: Claim made on the 15th January 2022 for water damage as shower has obviously been leaking for a number of years, damage to floor boards and bathroom support beams. Do not insure anything with The AA, the offer no insurance what so ever and will do whatever they can not to pay. You get a claim handler that you can't contact. You are asked to communicate over the portal where messages are ignored! What sounds hard to believe is this so called insurance Company will not repair the leak but will repair the damage caused by the leak, this is written in their policy so this is fair enough, however the truth of the matter is they won't pay to repair the damage either! As soon as their surveyor arrived I knew that he had already decided that this claim would not be paid. I have asked for his full biased report and I am unable to get this. The reason for not paying is they state that the leak must have been there for a while, pretty obvious because the beams are rotten by water damage but how would I know that until I made the claim once water came through the ceiling and I removed the shower tray to uncover the damage! Calling your claim handler, leaving messages for her to call you is pointless. I called Friday 28th January 2022 waited over a hour for someone to answer and as soon as someone did they dropped the call. You can of course log a complaint with them, which I did, but no one actually asks you what you are complaining about and you are told that they will be in touch in 8 weeks after looking into the complaint that they know nothing about, which I am sure will come back with they will not be paying the claim! Everything about making a claim, getting it surveyed, approved, to resolve your house Emergancy is engineered to make sure that your claim is processed slowly, refused and when you complain they disappear! I will continue to fight this injustice and poor customer service / relations until someone takes note and I will update this review on my progress, as this Company cannot keep on taking the publics money and leaving them stranded without any assistance or help! I hope their recovery service is a bit better that their insurance services! Reviewed on: 1st February 2022

Terrible company

I’ve been with AA a few years and never claimed. I had a burst pipe in my upstairs bathroom which caused my living room ceiling to come down. I have emergency cover yet they couldn’t get me a plumber leaving me and my small children without water for 72 hours. When I tried to claim to have my ceiling fixed they told me I wasn’t covered due to pre existing damage. This pre existing damage (I told them about) was a small leak a few years ago that was fully repaired - so insignificant I could repair myself. I am so disappointed with the outcome of this and the very poor customer service I received. I would not recommend this company to anyone. Happy to take your money and do not provide the cover they have promised. Reviewed on: 17th November 2021

Massive price hike after first year

My insurance premium increased considerably after the introductory year, which meant it was unaffordable to pay an annual policy. Reviewed on: 5th September 2021

Not great

Cancelled my insurance as a payment failed during covid pandemic and I was house bound. They could not be contacted to sort it out Reviewed on: 21st June 2020

Decent

Easy to use and set up. No issues and easy to contact Reviewed on: 14th September 2019

Great value

Have been with the AA for my home insurance for many years and cannot fault them. The cover is excellent and the customer service is very helpful and professional. Highly recommend. Reviewed on: 8th September 2019

Great service

Excellent customer service couldn’t ask for more Reviewed on: 6th September 2019

Good

Held a good policy with the aa. When the renewal was ready the helpful member of staff pointed out a huge mistake I had made on my policy that would have potentially made it void. They could have taken my money knowing full well that was the case. Reviewed on: 29th August 2019

Not a lot of progress

This is my second review about a fire gutting my bungalow and the AA 5 star insurance dragging theier heels regarding the refurbishment. There has been little progress since my last review. I would not recommend the AA home insurance to anyone Reviewed on: 5th August 2019

Sounds OK till you make a claim

Fire in roof of my house started February 2019 by a careless roofer Affected whole house. Still fixing roof now after 5 months.. just delay after delay and we are still in a rented flat. Our home is still in a terrible state of dereliction and filth still uninhabitable. They now have the cheek to be putting our premium up although they will claim from the roofer who did the damage. Awful company. Don't go there. My ordeal hasn't ended and looks unlikely to soon Reviewed on: 31st July 2019

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