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Admiral: Car Insurance reviews

Name: Car Insurance
Rating: 4.79 (22359 reviews)

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4.73

Based on 22,359 reviews, last reviewed 6th Feb 2025

100% decrease in 5 star reviews

in the past 90 days

56% decrease in 1 star reviews

in the past 90 days

85%

13%

Latest highest rating:

5

Efficient and Competitive Pricing Very easy to use with competitive rates. Ideal for adding additional drivers! Reviewed on: 14th October 2024

Latest lowest rating:

1

The little box pod is an absolute piece of rubbish. The little box pod is an absolute piece of rubbish. Like some of the other reviews here, I’m a careful driver. I don’t accelerate hard, or speed. I do... Read more Reviewed on: 6th February 2025

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About this product

Admiral provide third party car insurance policies and four levels of comprehensive cover – Admiral Essential, Admiral, Admiral Gold and Admiral Platinum.

Admiral offer vehicle insurance policies for vans, young drivers, new and learner drivers, temporary drivers and delivery drivers. It also has a MultiCar insurance option.

Admiral car insurance reviews help you find out what it’s like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

Admiral Car Insurance reviews (22359)

Review of the Admiral, Car Insurance:

Incompetent and understaffed

Incompetent and lacking capacity to do the real work (managing insurance claims effectively) You should look at how insurers handle claims. In my case they have badly messed up 2 claims and the subsequent complaints. I think they have staff competency and capacity issues. It has been 1 year since these issues started and honestly Admiral can't seem to do anything right. Issues: - Fraudulent third party claim for over £4000 excess work unresolved. I have provided images of the third party car at the time of the incident showing none of the extensive damages claimed for were present on the car at the time but Admiral have done nothing. -Admiral extremely pressuring me with Copart to give them my car for scrap without explaining that I could retain the car. -Admiral applying the wrong category for write off. Then saying they have corrected when they haven't (which would have got me in trouble with the DVLA). I checked myself and found that they still had not put the correct category on. -Admiral never starting proceedings with third party insurer to recover excess (incident in February 2024). They like sending emails and saying they've done all they can. So you will be without your excess for months. - Admiral complaints team seem to be over burdened. They do not reply to emails or investigate concerns. If they do reply they will not Get your complaint in early so that you can take them to Ombudsman instead. -Admiral privacy team does not provide all phone calls as part of a subject access request. It will be the phone calls that you actually need (the ones where they pressured you or made mistakes) that they will not provide. This is illegal. My premium has increased and I am at least £600 down. Save your money and go to a competent insurer. Reviewed on: 12th December 2024

Great customer service

Always easy to contact, queries and questions are answered clearly and promptly, staff are friendly and happy to help. Reviewed on: 23rd August 2024

I had to make a claim and everything went worry free.

I had to make a claim and everything went worry free. All good with no issues Reviewed on: 23rd August 2024

Been with Admiral a number of years

Been with Admiral for a number of years, always received great customer service and not huge waits on their phone lines. The big annoyance is their pricing, huge rises on renewal letters, yet contact them and they reduce it or match a competitor no problem. Just give me the cheaper price in the first place! Reviewed on: 23rd August 2024

Excellent customer service

Always had excellent communication with their customer service. They always try to lower mu price. Reviewed on: 23rd August 2024

I renewed my car insurance with Admiral Gold.

I renewed my car insurance with Admiral Gold - still the cheapest quote for a good package! I haven't had to claim, but I'm happy with the cover and extras in my policy, just in case I ever have to claim. Reviewed on: 23rd August 2024

Provides what is both expected and required

Fairly priced. Easy to sign up/renew. Monthly newsletters. Reviewed on: 23rd August 2024

Great helpful and cheap insurance

I have had this insurance company for years now. They have always been helpful in getting me the best price possible, and they are much cheaper than most other competitors. The best part is if you modify your policy (or add modifications on the car ) they accept this and only charge a £9.50 fee which is fantastic! Their webchat team are always super helpful and informative too. Reviewed on: 23rd August 2024

With the app it makes for easy work without having t...

With the app it makes for easy work without having to go through a call line. But even the customer services you don’t have to wait for long. Staff that I have dealt with have been friendly and always has resolved my query Reviewed on: 23rd August 2024

Not bad...

Been with them a long time but no discount for loyalty. Not really had cause to use their services as such yet. Reviewed on: 23rd August 2024

EXCELLENT VALUE

VERY EASY TO APPLY ONLINE VIA WEBSITE; EXCELLENT VALUE Reviewed on: 23rd August 2024

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