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Admiral: Car Insurance reviews

Name: Car Insurance
Rating: 4.79 (22358 reviews)

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4.73

Based on 22,358 reviews, last reviewed 15th Jan 2025

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

85%

13%

Latest highest rating:

5

Efficient and Competitive Pricing Very easy to use with competitive rates. Ideal for adding additional drivers! Reviewed on: 14th October 2024

Latest lowest rating:

1

Ford Transit Revovery Truck not insured If you have insured your Ford Transit recovery truck with Admiral, you will find you are not insured. We only found out when the truck was stolen. Reviewed on: 15th January 2025

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About this product

Admiral provide third party car insurance policies and four levels of comprehensive cover – Admiral Essential, Admiral, Admiral Gold and Admiral Platinum.

Admiral offer vehicle insurance policies for vans, young drivers, new and learner drivers, temporary drivers and delivery drivers. It also has a MultiCar insurance option.

Admiral car insurance reviews help you find out what it’s like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

Admiral Car Insurance reviews (22358)

Review of the Admiral, Car Insurance:

Incompetent and understaffed

Incompetent and lacking capacity to do the real work (managing insurance claims effectively) You should look at how insurers handle claims. In my case they have badly messed up 2 claims and the subsequent complaints. I think they have staff competency and capacity issues. It has been 1 year since these issues started and honestly Admiral can't seem to do anything right. Issues: - Fraudulent third party claim for over £4000 excess work unresolved. I have provided images of the third party car at the time of the incident showing none of the extensive damages claimed for were present on the car at the time but Admiral have done nothing. -Admiral extremely pressuring me with Copart to give them my car for scrap without explaining that I could retain the car. -Admiral applying the wrong category for write off. Then saying they have corrected when they haven't (which would have got me in trouble with the DVLA). I checked myself and found that they still had not put the correct category on. -Admiral never starting proceedings with third party insurer to recover excess (incident in February 2024). They like sending emails and saying they've done all they can. So you will be without your excess for months. - Admiral complaints team seem to be over burdened. They do not reply to emails or investigate concerns. If they do reply they will not Get your complaint in early so that you can take them to Ombudsman instead. -Admiral privacy team does not provide all phone calls as part of a subject access request. It will be the phone calls that you actually need (the ones where they pressured you or made mistakes) that they will not provide. This is illegal. My premium has increased and I am at least £600 down. Save your money and go to a competent insurer. Reviewed on: 12th December 2024

Response to a claim is top drawer.

Response to a claim is top drawer. The most hassle free claims process I’ve had. Reviewed on: 8th October 2024

After a car accident that wasn’t my fault, Admiral w...

After a car accident that wasn’t my fault, Admiral were very helpful. In the end they were able to get the other party to admit guilt, but that says more about them. Perhaps Admiral could’ve chased up the local council more to track down the CCTV, but it’s hard to say Reviewed on: 8th October 2024

Good service,

Good service, and I receive annual discounts and offers for travel insurance Reviewed on: 8th October 2024

Admiral conned me stole my money by direct debit 3 w...

Admiral conned me stole my money by direct debit 3 weeks before they said they would straight away order a debt collection agency and missed payments on my credit file after 2 months of battling still won't admit they went against the direct d3bit mandate still under investigation at the FCA terrible company will never touch again and will be deterring as money people from these robbers as poss Reviewed on: 2nd October 2024

Good services.

Good services.PRompt.no issues.quick answer Reviewed on: 24th September 2024

I’ve been with Admiral for almost all of my time dri...

I’ve been with Admiral for almost all of my time driving. They usually provide me with the best quote in the market, and if they don’t, they will price match accordingly! Their customer service is always really good, the team are always pleasant and on hand to help. Reviewed on: 24th September 2024

Excellent service , and competitive charge

Excellent service , and competitive charge Reviewed on: 21st September 2024

Good insurance, easy to set up.

Good insurance, easy to set up. Good customer service. Too bad premiums are not lowered by dashcams. Reviewed on: 18th September 2024

First class experience

Great customer service experience and very competitive quotations. Reviewed on: 16th September 2024

So easy to deal with and love multi insurance

So easy to deal with and love multi insurance Reviewed on: 15th September 2024

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